BMW of Kinston
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Review highlights
"Professional and friendly staff. Staff is very knowledgeable about BMW. Service Department does a fantastic job on repairs and recommendations. A++"
"I highly recommend Sale BMW for sales AND service!!"
"Not to mention, when approached, staff was extremely rude & condescending."
Overview
Categories
Auto repair shop
Directions
1053 US-258
Kinston, NC, 28504
Phone number
Call: (252) 208-9008Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
8:00 AM - 5:00 PM
Description
Deacon Jones BMW of Kinston IS THE ONLY PLACE TO GO FOR BMW DRIVERS NEAR KINSTON, GREENVILLE, GOLDSBORO, NEW BERN, JACKSONVILLE NC AND WILSON NC Here at Deacon Jones BMW of Kinston, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Kinston, Greenville, Goldsboro, New Bern, Jacksonville NC and Wilson NC. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new BMW cars including BMW 430i, X5, 328i, 330i, X1 and beyond!
Reviews (27)
Feb 06, 2025
Great service; they were quick to assist when I had car troubles and were from out of town. Would return if I needed to!
Jan 17, 2025
Great customer service and coworkers
Mar 07, 2024
Although I see all the reviews are positive, I can't imagine, but alright. I purchased my first new bmw from Sales, my experience, the sales person ran out of gas approx., 3 miles from the dealership while we were test driving my car, it took over an hr for someone to bring us gas. Off and on there have been minor issues that I've overlooked. Although I had several issues, I continued to use Sales because its only about 35 miles from my home vs driving to Wilmington over an hour plus because. I purchased my first car there I stay until May of 2023, when my car stopped on me for the very first time. I call Sales Auto Mall and spoke w/my service advisor and told him what I suspected, he in turn adamantly to contact Johnathan (Craftmasters( their recommended body shop to let him know that he need to file a supplement due to the current issues being caused by the initial repair performed by Craft Masters I decided to reach out to my insurance company because my battery and other wiring were almost submerge in water due to a full day of heavy constant rain. I had my car sent to BMW of Wilmington because I trusted them and new that they would find out the origin of my car issues. After only one day of diagnosting my car, the issues of malfunctions popping up on my dash was due Craft master's failing to replace a simple screw on a section of molding when they repaired over $10,000 worth of repairs through my insurance company in Aug of 2020. which involved replacing the left quarter round, which involved removing my trunk hood, replacing the vapor barrier and a ton of other things. In Sept of 2020, one month after craft master and Sales BMW completed my repairs, I began to get different malfunction Icons popping up on my dash, despite me reaching out to both Craft masters and Sales BMW who supposedly repaired the electrical issues once Craft master completed the body work, I continued off and on to have these icons pop up periodically and each time I complain I have to constantly take my car back and forth only for neither to find any issues, finally on one occasion when I was advised to bring it back to Craft masters to find out why the water was coming in at the bottom of my back left door, Johnathan of poured 2 large buckets of water on my car testing, and then had one of the workers to adjusted my door, then sent me across the street to Sales service who then diagnose my car but could not find anything, fast forward, after BMW service in Wilmington diagnose my car, the hole where the screw belonged that Craft Master's fail to replace, water was entering that a tiny hole when it rains, which explained why these icon malfunctions were happening since Sept, 2020 after Craft Master's and Sales service worked on my car. I reached out to Johnathan explaining the results of my car issues, he combatively said "I told you that your car had a lifetime warranty," and not only raising his voice and sending me disrespectful emails. I explained that my damages are were caused by them (Craft Master) so why would I bring it back to the procuring cause of my car issue. It would be like going to a heart surgeon who left a valve slightly disconnected and trusting him to repair the problem. Both Craft Masters and Sales service as BMW certified should have immediately knew the cause back in 2020, each time I complained about the icons on my dash etc,, there was one excuse after another, this mistake cost almost $5.000 of damage, plus my $500 deductible, the mistake of not doing your job leaving out a screw and even now Craft masters has been disrespectful, Sales service dept (Jared) never returned my call, neither have accepted any type of accountability. I will never use nor recommend either of them for a purchase nor service, and Sales should not be connected to Craft Masters at all.
Mar 07, 2024
Customer service and knowledgeable customer service team totally recommend
Feb 07, 2024
As ALWAYS excellent service from Jose Basa!!
Feb 07, 2024
Excellent service and staff phenomenal
Feb 07, 2024
Friendly and thorough. Jose is the best
Feb 07, 2024
Great experience…
Feb 07, 2024
Great job diagnosed the problem with my car quickly
Feb 07, 2024
Great service experience with a major repair. Thanks Jose!
Feb 07, 2024
Highly professional and accommodating service dept!
Feb 07, 2024
On time..friendly service..very knowledgeable..what more could you ask for...
Feb 07, 2024
Pleasant experience with friendly technicians. It’s never a very long wait for your vehicle services with an appointment scheduled
Feb 07, 2024
Pretty fast service
Feb 07, 2024
Professional customer services
Feb 07, 2024
Super professional and considerate! Jose is amazing! :) Will definitely be back!
Feb 07, 2024
Very knowledgeable Service Advisors & Certified Technicians will keep your BMW operating at top performance.
Feb 07, 2024
Always a great experience at Sale BMW Service Center! Jose is always so kind and helpful!
Feb 07, 2024
Ask for a transmission fluid check while I had it there for air bag recall, was no charge for trans check. Plus they detailed the car. 2006 330CI .
Feb 07, 2024
Easy to schedule. Completed in the promised time.
Feb 07, 2024
Excellent BMW service. Mr. Jared Hobbs is an outstanding Service Manager. Highly recommended !
Feb 07, 2024
Get's it right the first time. Will often give a loaner car.
Feb 07, 2024
Good service. Tks
Feb 07, 2024
Great service!
Feb 07, 2024
Great service, customer service and professionalism
Feb 07, 2024
Jared is the man in service! What an amazing and helpful person!
Feb 07, 2024
The Service Department was very helpful with my problem. They had it diagnosed within 1/2 hour of taking it in. They took the time to explain to me what was wrong with my forward camera and what was needed to restore it to like new operating condition. Because I am new to BMW and did not have a "home dealership", their friendly, helpful attitudes which are relevant through the dealership, and their technician's professional skill and demeanor have helped me to decide that Sale BMW will be my home for all things BMW.