BMW of Rochester Service and Parts

Nov 07, 2024

I am extremely disappointed with the service at BMW of Rochester. I drove 2 hours for a scheduled appointment specifically to address a tie rod issue, which I clearly mentioned over the phone when booking. Upon arrival, they informed me that they had ‘missed’ adding the tie rod to their list and hadn’t ordered the part, making it impossible to complete the service that day. Their solution was for me to leave my car with them. This level of incompetence and lack of preparation is completely unacceptable. I expected professionalism from a BMW service center, but this experience was far from it. I will never return here, even if it means going to another state for service. Truly the worst service experience I’ve ever had!

Feb 07, 2024

Car service is good as far as I know but good luck trying to get a hold of an advisor when you have a question. They usually underestimate your costs as well.

Feb 07, 2023

Great service

Feb 07, 2023

Work was done on time and just as predicted. Customer service is top notch. I'm always confident of their skills.

Feb 07, 2023

went to get the car of one of my son

Feb 07, 2022

I had a very pleasurable experience at BMW. As I was leaving I was approached by one of the servicemen or perhaps salesmen ☺ to assist me with locating my car. He had me wait inside as he proceeded to get my car. He pulled right up opened my door made sure I was fine before closing the door. I wish I knew his name, such a gentlemen. I would definitely revisit this location again.

Feb 07, 2022

Very good information