Bracken Collision 281 Bulverde

Oct 27, 2024

Excellent customer service, my vehicle was handled in a timely manner. Cooper thank you for your help.

Oct 27, 2024

Hey, you know that auto repair shop we've been going to for ages? They're the best! They've been taking care of our cars for over 15 years now, and they always do a great job. The customer service is top-notch, and Marissa and Cooper are just awesome. We love supporting small and local businesses, especially when they feel like family.

Sep 27, 2024

Bracken did a great job with my Geico claim. Helpful and great communication.

Sep 27, 2024

Friendly staff with awesome knowledge!!

Aug 27, 2024

Fast and friendly service. Got the job right and got me back on the road at a fair price.

Jul 27, 2024

My car came in at the end of february and sat there until april when a hail storm totaled it. Go somewhere else if you want to be prioritized.

May 27, 2024

Had a hail claim with progressive and we were in and out within 20 minutes! Could was great! He efficiently and quickly inspected my car for my damage quote and we were on our way!

May 27, 2024

Highly recommend, Marissa took great care of us! Thank you all!

May 27, 2024

My partner and I had a flat tire, and pulled into this side road. We busted out the YouTube video and got to work changing it to the spare. Lo and behold, the spare tire was completely flat. We saw Bracken Collision was down the road, and we pulled up. They helped us out, put some air in our spare tire, and sent us on our way to get it fixed. They were super nice and helpful, and I will definitely use there services when I need some car help. Thank you Bracken Collision, you saved our day.

Apr 27, 2024

Awesome wor on my wife car

Apr 27, 2024

Had a horrible experience with these guys. Bad communication, didn't use OEM part as quoted, stranded me twice, no response when I sent a letter to the owner. Locks still don't work correctly. Still haven't heard a peep from these guys and they still have my $400 for nothing. Waiting to be called a not really customer Almost got stranded again alarm keeps going of. Key doesn't always work in the aftermarket lock they didn't install correctly.

Apr 27, 2024

I absolutely highly recommend Bracken. They replaced the front grill of my crown and it looked fabulous. They called and let me know how the work was going. Friendly and so professional. Prices were very competitive

Apr 27, 2024

I brought in my 2017 Audi A8L. It had a loud noise coming from the engine. Brian and Cooper, diagnosed it as a (PCV) pressure control valve needed to be replaced. Molly and the crew over at Bracken did a great job with my car and I would highly recommend them.

Apr 27, 2024

I guess we’ll see what happens with my company truck that’s been there over a month. All I keep getting is waiting on part and we won’t start until we get them in. Then we have others ahead of yours sir. Even 3 weeks later and when the fleet management company calls you still waiting on parts. If this was the case what’s it’s really going to take because if your busy don’t hold others up. Guess gotta keep calling and nagging to get the vehicle even started on. It’s been sitting in the same spot since it was dropped off. Like I said we’ll see how much longer it takes and how it looks at completed. I’ll keep writing until the vehicles complete.

Mar 27, 2024

Good ppl

Mar 27, 2024

Great customer service. My car was ready before the time projected and I was kept informed along the way. Repairs looked great and I was happy to see how well my car was cleaned upon picking it up. Molly and Todd took extra time to listen to my requests and took the best care of me!

Mar 27, 2024

Took my car in for a minor taillight repair. This company went above Cavender. They saw the problem. Order damage part. Came in next day. Fixed it fast. Very nice and honest people. They will have my bussiness for life.

Feb 27, 2024

Just wanted to give a shoutout to Molly and the members of Brackens Collision for the excellent job they did in repairing our car. Everyone we came in contact with were courteous, polite, and professional. They did a great job and I highly recommend them if you ever need work done on your vehicle. Once again, Thank You to Molly and the staff at Brackens Collision.

Jan 27, 2024

Great customer service, friendly and knowledgeable staff. Exceptional service! Will definitely return if ever I need any body work done on my vehicle! They were helpful knowledgeable and ready to help me with my repairs!

Nov 27, 2023

Absolutely amazing customer service! They replaced the right fender, bumper and headlight and the somewhat faded rare color paint matched perfectly! Would 100% take my car back again and again and would recommend this place to anyone and everyone in the area!!! They did whatever it took to make my car look the absolute best!! Big thank you to molly, lake, painter, and mechanics for doing and amazing job on my corvette.

Nov 27, 2023

Allows thief’s to steal from private property and vehicles and refuses to fire them

Nov 27, 2023

Got driven off a street of a two way road into a ditch and had a couple of dents on the front of my car. Bracken Collision gave me a speedy free estimate and a fair price keeping me updated daily on the progress. The process itself was smooth and the staff was very friendly and transparent. Overall I would very much recommend Bracken Collision to others!

Nov 27, 2023

Great people there. Very nice and helpful. They did an awesome job repairing my vehicle. No issues, no complaints, good business. Thank you!

Nov 27, 2023

Horrible service. Owner always have some petty excuse for everything. Replies to negative reviews with same man child energy. Cant ever fix or address anything without blaming a “third party” when that third party doesn’t even touch the car… DONT GO HERE.

Nov 27, 2023

I took my car to Bracken Collision to have my left side mirror cover replaced. Awesome, excellent, amazing service!!!! Marissa Hernández is awesome. If you need your car’s body repaired, just go to Bracken Collision and don’t even think of going to any other place!!!! Love this place. Love the staff. Best customer service ever!!!

Nov 27, 2023

Outstanding customer service. Vehicle repair performed in a timely manner. All repairs professionally completed. Highly recommend

Nov 27, 2023

Really poor communication and not very well organized, I drive a fleet car, Was assigned to this shop after an accident they took pictures and took notes of what was needed and said would be a few days until claim was approved, 2 weeks later after not hearing back I called and they said they misplaced my claim and would be submitting again, Was promised a call back 3 days later and heard nothing again, 2 days after I call and they simply tell me they can't do the repair because they can't get the part the car needs. DO NOT GO THERE.

Nov 27, 2023

Working with Bracken Collison was great. I have used other Auto body shops in the past, and I found that Bracken was of a higher "Caliber" than the others.

Nov 27, 2022

Great experience and well worth the wait, Todd and his crew did an amazing job on my after market hood, it had some defects from the designer and Todd mad it perfect. From the edges to the fitment and the color match , well the pictures speak for themselves. He’s my goto for any paint and body in the future. Thanks Todd and all the people there.

Nov 27, 2022

Had a lady hit my car in the mall parking lot I had the best experience with Bracken they keep me updated daily . Only had the car 10 day . It was 2021 new car and looked great when I picked it up . I recommend them to everyone . The staff was friendly and professional. Thank you for your hard work on repairing my car . Very happy customer

Nov 27, 2022

Molly was amazing and staff was amazing! Always great service

Nov 27, 2022

Very professional and honest.