Brake Check #439

Nov 27, 2024

Very helpful staff and good work. Would be nice to have snacks and/or water available

Nov 26, 2024

Great customer service. Alex was awesome and I'll definitely be back.

Nov 22, 2024

Highly recommend this location for brakes. Went to Midas they estimated $220 more than Brake Check. Got everything done the same day. Polite and professional.

Nov 21, 2024

Received the service I expected. Had front brakes done... will be back for rear ones.

Nov 20, 2024

Quick and always done correctly, love these guys 🥰 prolly saved my life or at least saved me the aggravation of having to change a failed tire. Always super fast and always looking out for their customers safety 🤩 Two new tires and oil change in record time 💨

Nov 20, 2024

Very good work, super friendly staff. I will say that they should push the wait time if need be, instead of telling me “it will be about 1-2 hours” when it actually took 4-5hours, but besides that, they did great overall!

Nov 06, 2024

Alan and his team are great professionals

Oct 27, 2024

Excellent customer service. The staff was knowledgeable and friendly.

Oct 27, 2024

Fast and friendly service. I was educated on my tires and understood what bad shape they were in. I didn’t feel pressured into buying anything. The gentleman helping me was understanding and super helpful. This will definitely be my go to spot if I ever need service for my vehicle again.

Oct 27, 2024

I called to check on wait times for an oil change, and spoke with Victor, he was able to assist me in setting up an appointment and setting up my customer account. When I showed up to the store, I was greeted by name and helped right away. The process was so quick and easy. I was in and out in 30 minutes. Victor was able to help me ensure I had all the up to date and applicable coupons. I highly recommend this store, as everyone was courteous and helpful. There are many shops and restaurants nearby if your car needs take longer than the 30 minutes it took mine.

Oct 27, 2024

This location has done nothing but improve in the last year that I have been a customer. We use them for our business and personal vehicles. 50% off every other oil change, free brake system inspections, and helpful, knowledgeable staff is the norm for this business. Definitely recommend.

Oct 27, 2024

Very quick svc ....Do plan to get next oil change here.

Oct 27, 2024

Great place the crew at this location are amazing 👏

Oct 27, 2024

If I could give this shop negative reviews I would. I originally took my vehicle in about 4 weeks ago. I was told that my vehicle needed new front brake pads and rotors so I went ahead with the repairs. Within the next week and a half I started to notice more and more squeaking and grinding which was odd. I reached back out and they told me that it was likely the brake hoses that needed to be replaced. Mind you this vehicle is a 2021 with sixty-six thousand miles on it but I trusted them and let them repair the brake hoses. The noise continued so I brought out a mobile mechanic who realized that the brake pads had been installed on the complete opposite sides. He switched them in hopes of that solving the problem but ultimately it did not. Today I got Brakes To Go to come out and take a look at it and everything is messed up. To start the brake hoses used were for a Lincoln continental NOT a Buick Enclave. On top of that the hose is installed with zip ties and a pin was cut (see photos attached). That ultimately let to damage on the rotors and the cheap brake pads that were just replaced. Now I am having to pay out of pocket to replace everything that they have done. Let’s just say I will definitely NOT be back.

Oct 27, 2024

They always have a great an friendly service an always they fix my car great thank them from above with my heart always

Oct 27, 2024

Well I dread taking my car to a mechanic, but those reasons are not found here - pricing was fair and communication was consistently informative and transparent! Very thankful I found them. They have half of oil change coupons here if that's not enough. Thank you Hector.

Sep 27, 2024

Excellent service

Sep 27, 2024

Fast and easy. You can schedule online. Dude's were chill.

Sep 27, 2024

Guess that the BURNET location are fantastic. Got me in and out in less than 30 mins. I would definitely be going to them from now on.

Sep 27, 2024

I just had the best experience- My wrangler needed brakes and they went over everything imperfect detail. It runs great and the price is fair. I won’t go anywhere else. John in Austin

Sep 27, 2024

I originally went to NTB for brake check and they told me my vehicle was too low to the ground. I have a factory Ford. So I started driving around and found Brake Check. My luck I was the first one there that morning. Jordan was so helpful explaining everything to me including very transparent price quote (he actually found me a few bucks on one of the parts after the quote) and did not try to upsell or pressure me at all. The car was ready when promised. I feel like they really had my safety and satisfaction in mind. Will definitely go again when I need service.

Sep 27, 2024

Knowledgeable, informing, fast & friendly! I highly recommend them~

Sep 27, 2024

Overall had a pretty bad experience here. I was able to get an appointment online right away with no queue and get my service. I made a booking online which said it would be $45. When I got there, the person said my total is $66 which includes an "air filter" replacement which I never asked for. Then I said I don't want that, so he said he removed it. Then when I asked for the total later, he changed it up and said its $63 which includes the Oil Filter replacement (which I guess is part of the Oil Change). But he refused to honor the online price which said ~$45 (with a first time $20 discount). Then I asked again and he finally said there was a Semi-Synthetic blend option which is $35, which was much better. But I felt very misguided at this place without a clear pricing listed anywhere at the store either, no clarity on the work that they did, not even the "6-point" inspection thats listed they would do. Very bad customer service and will no be going here again.

Aug 27, 2024

Brought in my Tacoma for an oil change. Quick, easy, and efficient. Was on the road 25 minutes later.

Aug 27, 2024

Came in early on a Saturday morning. The person helping me was friendly and efficient. I got my oil changed and it only took about 15 minutes. Highly recommend!

Aug 27, 2024

Good service, kind staff.

Aug 27, 2024

I highly recommend this store, as everyone was everyone courteous and helpful

Aug 27, 2024

I strongly advise my friends to stop going to this location, due to my recent experience there was a lack of professionalism and disrespect of tech Jonny towards me.

Aug 27, 2024

Just got my oil changed by Victor ( I think...shaved head, freckles, real nice guy) and he was super nice and professional. Took like...10ish minutes with appointment. Their waiting area is basically a small room adjacent to the garage, so it was a little warm on a sunny day, so just a heads up to anyone looking for AC while they wait. HALF OFF EVERY OTHER OIL CHANGE is nuts.👍👍

Aug 27, 2024

The best experience I have ever had at a shop. Staff was friendly, quick, and helpful. Explained what I needed without trying to upsell me like crazy and ensured I had everything I needed and nothing I didn't. I'm not going anywhere else.

Aug 27, 2024

Took a little longer than expected, but I got a very thorough and helpful explanation of what the issues with my brakes were.

Aug 27, 2024

victor was very sweet and I didn’t feel rushed or negatively pressured at all! Very good experience I appreciate these guys and how quick the service was as well.

Jul 27, 2024

Brought my Prius into get the brake calipers changed and the shop left both right wheel lug nuts loose. After a subsequent test drive the manager didn’t notice this and told me that there were many things wrong with the car! I drove it home like that and only once arriving at my destination did I notice both right wheels were loose and about to fall off. The mechanic showed up at my house to tighten them (thank goodness) but I had to take the car to another mechanic and have them go completely back over the brake job. We were unable to use the car for our tour and now they are refusing to refund my money. DO NOT GO TO THIS BRAKE CHECK SHOP! BEWARE BEWARE

Jul 27, 2024

Good afternoon! I had to take the time to commend Victor on how he had taken great care of my car and suggested ways to better the performance of the drive. Very pleased with his suggestions and the results. Will definitely go back to finish the work needed on it. Thank you guys!!

Jul 27, 2024

Great service, very honest and trustworthy. Victor is awesome

Jul 27, 2024

Just brought it in to make sure my tires were good. Turns out the back rear tire were just bad. I bought new tires and got a free alignment. Staff Johnny and Victor were awesome. thank you for a hassle free experience