Brake Masters #103

Dec 02, 2024

They were very professional, got my vehicle in a timely manner, completed the work and total car inspection, thanks Brake Masters.

Nov 22, 2024

Great service - Quick, friendly, took care of everything.

Nov 06, 2024

Great service, professional and friendly.

Nov 06, 2024

Was skeptical at first simply because I’ve had bad experiences at other chains. These guys know what they’re doing. My car has very specific performance brakes and they were able to resurface the rotors that the dealership said could not be done. Not only did they save me time and money but went above and beyond to make sure I had a fantastic experience. I’ll be returning here for service on my other vehicles.

Nov 06, 2024

Went to this one because they got such great Yelp reviews. Got me in for my appointment and were able to take care of my brakes same day! I appreciated them showing me what needed to be done and being conservative with a few things. Now my car is driving GREAT!

Nov 06, 2024

I just want to thank Marco at the 22nd & Kolb Street Brake Masters in Tucson. He replaced the bulb for my turn signal quickly and was so nice when I came to pick up my vehicle. I have always appreciated the great work they do at this Brake Masters in particular. The staff are always polite and Marco and crew provide great service. Thanks again, Mary

Nov 06, 2024

The best place for oil change Marco is very professional

Oct 06, 2024

Best brake masters ever! Marco was awesome! Service was quick and staff was friendly, extremely clean. We will be back if the opportunity arises again

Oct 06, 2024

Enrique was very helpful and informative. Oscar did the work in my brakes, installing a new caliper on the rear and complete front brake job. My whole experience was very easy. Thanks!

Oct 06, 2024

Marco is very helpful and good with communication. My truck was having issues and they were able to diagnose the issue and service my truck in a couple of hours. That’s with only two techs on shift. They didn’t try to up sale me on anything. Just the suggested service. Will be going back if my truck is in need for another service!

Oct 06, 2024

Terrible experience with alignment

Oct 06, 2024

The people on the phone is rude as hell when you call this store.

Oct 06, 2024

Very convenient. Dropped my car off in the morning. Done at 5. Couldn’t ask for anything more.

Sep 06, 2024

First off, I've always only taken my vehicle to the dealership, but like most it only takes one bad experience to seek elsewhere. Thank Goodness, I did. Brake Masters was nothing but understand and supportive in my situation, they are great ppl that work here. I highly recommend them. Had my Tie rods replaced as they were already worn out and may cause a more serious problem down the road. They did a great job and I can feel the difference in the ride. Thank you guys, and God Bless ..

Sep 06, 2024

I was so nervous about the state of my car but Enrique was so nice and helped me understand the entire process. I would go back to this brake masters again.

Aug 06, 2024

Absolutely amazing service from this location. Anybody who is looking for an honest mechanic in 2024 should use this brake master. Shout out to the employee Marco for his good communication and honesty. I will forever use this spot for vehicle repair because of him.

Aug 06, 2024

Great service done RIGHT!

Aug 06, 2024

Have had repairs and service at this Brake Masters several times, including twice recently for fuel pump(s) issues. Service was prompt and they worked with my warranty company quickly to ease my pain; recently they vokunteered a discount to help when the warranty fell short on a quote. Definitely will return, hopefully fir routine maintenance!

Aug 06, 2024

Kind manager in the office , no drama felt safe leaving my car , trusting they will treat me right

Jul 06, 2024

Always been treated fairly and they do good work.

Jul 06, 2024

Great customer service

Jul 06, 2024

I had a great experience at the location at 22nd/Kolb. They were very friendly, helpful, honest, fast. Marco was wonderful to work with. I will be going back for sure!

Jul 06, 2024

Marco is amazing! He saved me $100 and repaired my brakes in 15 minutes. Thanks Marco. I will be back!

Jul 06, 2024

Such nice people! I needed an alignment Before going out of town and they did everything possible for me

Jun 06, 2024

Great service! Good pricing! And they communicate with you!

Jun 06, 2024

I went here for a brake inspection fully expecting to have to replace my brake pads and/or rotors because they’d been squeaking for MONTHS…they did the inspection and told me my brakes were practically new, that I could replace them if the squeaks bothered me, but that I really didn’t have to. I was shocked by the man’s honesty. When it came time to pay, I expected to pay for labor costs at least, but the man said there was no charge. I even asked specifically what I owed for labor and he PRETENDED TO THINK ABOUT IT and still CHARGED ME NOTHING! I hadn’t read any reviews on this business before booking my appointment online and I really thought I’d be taken advantage of like most everywhere else I’ve been. Ladies especially, I HIGHLY recommend taking your vehicle here for servicing. I don’t write reviews often, but the excellent service and honesty stands out from the rest and needed to be highlighted.

Jun 06, 2024

Overall very satisfied with the service I received

Jun 06, 2024

The gentlemen working here are amazing. They take you through step by step if you have questions.

Jun 06, 2024

Went in for a scheduled oil change! Marco took care of us as quickly as possible as well as gave us a great quote for replacing the control arms of our Chevy Equinox. Will definitely be scheduling with him for this!

Jun 06, 2024

Went to Brake Masters #103 & was greeted by Marco. I wanted an oil change & it was going to take hour & half, I said no problem. Next thing I know it was done in half the time. Marco was a very efficient leader & had excellent customer service skills. This is why I continue to go to Brake Masters! Been coming here for about 10 years and never did I feel I was overcharged or never had to return for faulty parts or labor. Al is a great service writer

May 06, 2024

Always fast and very helpful. Never tried to sell me anything extra. Listened to what I wanted and did it in a timely fashion.

May 06, 2024

Courteous service got me in and out quickly for an oil change. They always check the vehicle for all the fluids. Just wish they had a store in Ajo /Kinney area

May 06, 2024

I appreciated their quick service. Marco took care of me.

May 06, 2024

Not pushy and honest I felt

May 06, 2024

They seemed very honest they gave me a good price so far the work has been done well everything's holding up Only been a week but so far so good fix my problem 👍🏼👍🏼😂