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Brake Masters #108

5

4

3

2

1

4.2
(392 reviews)
Review highlights

"… situations. We live across town but only bring our cars to this store because they’ve always take such good care of us. 10/10 would use their services again and again."

"The staff was friendly, knowledgeable and the price for service was reasonable"

"Was the 2nd customer in that day, I waited 40 minutes for oil change..."


Overview

Categories

Auto repair shop, Brake shop, Mechanic

Appointments

Book appointment

Hours

Sunday

Closed

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 5:30 PM


Description

This Brake Masters auto repair shop is conveniently located in Albuquerque, New Mexico on Juan Tabo Blvd NE, just south of Constitution Ave NE. Services include: oil changes, brake repairs, tire alignments, suspension repairs (shocks and struts), battery checks & replacement, auto AC checks & coolant system repairs, fluid flushes (transmission, radiator, brakes, steering), CV boot & axle repairs, belt & hose replacements and so much more!


Reviews

Dec 07, 2024

I came in for an oil change and explained what I wanted. Then they brought out pieces of my car and told me that they needed replacing which they do in order to up-sale you… I asked for the FRONT wipers to be replaced because I knew they were tattered. Then one of the guys working brings a photo to me and asks how long my FRONT wiper had been missing… It wasn’t missing when I came in… so what was meant to be a $80 visit turned into a $200 visit… My husband comes to this location and they never try to up-sale him or try to trick him into spending more money… I truly feel they treated me differently because I am a woman… Don’t go here unless you have a man with you or they’ll treat you like you know nothing and they’ll take advantage of you.


Nov 23, 2024

I went in to Brake Master for a brake inspection since my car was squeaking and thought it was my front brakes. 2 years prior to this I went to them and had the brake pads replaced by them on the front of my car, just to put it out there. It was myself and a friend who went in and dropped off my vehicle to get inspected. They called a couple hours later stating that my front brakes needed to be replaced almost immediately since there was basically no brake pad or rotor left on either side, and that my back brakes were at 40%. I let them know that my front brake pads were under warranty and that seemed to tick them off and asking how did I go through new brake pads in two years only putting 15,000 miles on my vehicle also ticked them off. Now I don't know if it was because two women dropped off this vehicle but I took it in for a second opinion and I checked myself, and my front brakes had a finger width in between the rotor and the edge of the brake pad left on the front and the rotor was just fine as well. Turns out the squeaking wasn't from any of my brakes and they don't need to be replaced in any way. They wanted to charge me $1200 to replace all my brakes. I feel like just because two women dropped off the vehicle I was overcharged and lied to saying that "My brakes need to be replaced soon don't wait to long or they are going to go out". I will NEVER be returning to brake masters AT ALL and my purpose of writing this review to the let all women know that they seem to think they can overcharge and lie to us cause we know "nothing" about our vehicles. They also said my brake fluid was GREEN and that it needed a flushed as well trying to get more money out of me. This is ridiculous!!!!!


Nov 16, 2024

Always a good experiencie


Nov 07, 2024

Had to explain to person at front desk that I had already paid for services rendered, attended asked me if I would like to talk to manager, I had to explain again to the manager that they were responsible for work that had to be done to fix what they did. I have spent 5,000 dollars and they wanted to change me 103.00 more for a broken connection. Manager agreed that they were at fault. Repairs were made 1 month before


Nov 07, 2024

A bit costly, but reliable service.


Nov 07, 2024

Great service and fast thanks


Nov 07, 2024

Only gave 2 stars because I only got an estimate and no work done. I am planning on researching my issue more, as the quote here was very high. Went to other places for a brake job quote and was told that I didn't need one yet. Go figure.


Oct 07, 2024

Excellent service!


Oct 07, 2024

I love this place they do all my auto mechanics work. Never any unnecessary work done still very true.


Oct 07, 2024

Outstanding workmanship and professional customer service. Highly recommend. Dan Baca


Sep 07, 2024

Thorough inspection and very informative.


Sep 07, 2024

i love these guys so much they are so kind and honest and helpful!!!


Aug 07, 2024

Brake Masters are always nice and considerate. They do a oil and filter change and tune- up for fair prices!


Aug 07, 2024

Came in to check on some shaking and shimmy on my steering wheel. Joshua and team took care of everything and was a pleasure to work with. They placed everything on warranty which was nice.


Aug 07, 2024

Great team, great service. Even though these guys were short staffed. They managed to run their shop efficiently and did a fantastic job. Thanks for the help.


Aug 07, 2024

Service and staff were courteous and helpful. My only issue was the next day I attempted to use my windshield wipers and found there was no fluid to use with the wipers.


Aug 07, 2024

These guys are great! They do a prompt job (though not so fast as to miss something, which I appreciate), they double-check their work, and are always friendly as they do it! Thanks very much !


Aug 07, 2024

This particular Brake Master location gives the absolute best customer service all the way around. From the way they explained everything up front to the professionalism and efficiency of the whole team. The Management is top notch and goes above and beyond. I will recommend this place to all my friends and colleagues.


Aug 07, 2024

i’ve always had nothing but positive experience at Brake master…. They bend over backwards to satisfy and accommodate their customers… And always keeping you informed of any situations re: repairs & costs. Josh and his staff are highly experienced professional and I cannot recommend them enough… Josh personally handles the majority of most mechanical situations which is very assuring to me. we are taking all our vehicles to them, no question!


Aug 07, 2024

Fast, honest, and complete service with a smile at a fair price Who could ask for anything more.


Jul 07, 2024

This place does a stellar job! Not only do they do brakes, they do oil changes and engine repairs. I am very impressed, and highly recommend them! Josh was super kind and helpful!


Jul 07, 2024

Very friendly, informative and helpful!


Jul 07, 2024

Emil, Chris, and the rest of the staff are always amazing. If you need anything automotive related, this is your go-to store


Jul 07, 2024

Great job! Fast courteous and friendly. I love the fact that I can make an appointment and get back on the road.


Jul 07, 2024

Had my oil changed, they were very friendly and helpful. The waiting area was clean, the staff lets you know what's going on. I'll be coming back next oil change 😊


Jul 07, 2024

Very great service in a timely manner. Got me in and out


Jun 07, 2024

Appointment made to change brake fluid at 0900. Car wasnt done until 4pm. Also they waited until I came to pick up the car to tell me my brake master cylinder was going out. Definitely would have just asked them to replace the cylinder first which would have included a brake fluid change/flush. I will be going somewhere else in the future.


Jun 07, 2024

Great service!


Jun 07, 2024

These guys are very professional and always do great job 👍