Brake Masters #206

Nov 25, 2024

Great service- Upfront on what needed to get done-

Nov 20, 2024

Excellent service

Nov 20, 2024

The entire Team at Brake Masters are focusing on Customer satisfaction maintaining an efficient results at their work; place is clean and the work moves fast. I am happy. Victor

Oct 27, 2024

Quick and informative customer service. No pressure to up sell any additional work and was very happy that the other folks there were repeat customers.

Oct 27, 2024

Your staff is very courteous and helpful. They explain what is needed to address the issue and for it to be fixed.

Sep 27, 2024

Brake Masters has always taken good care of my vehicle and their customer service is great.

Sep 27, 2024

By far the best Brake Master in El Paso if not all of Texas. I've been getting trucks and cars repaired at this location for years. Fernie Perez and Robert Pacheco do an outstanding job running this shop. The maintenance/repair cost are reasonable and well priced.

Sep 27, 2024

Cannot thank these guys enough! I was at the gas station next door trying to get air in my tires and the pump wasn’t working correctly. One was down to 9 psi. I was on my way out of town with my dog in the car and came in last minute to ask for help. They aired me up right away and I was good to go. My car is due for a tune up and I’ll be back in the next few weeks to give them all of my business. Thank you!!

Sep 27, 2024

Dependable services and warranties

Sep 27, 2024

Management was awesome with fast and transparent service !

Sep 27, 2024

Two weeks ago, I went in problem with the CV joint. Fernie and his staff, took the time out to contact my extended warranty service. Got a positive response. I've known the manager fernie from brake Masters in Las Cruces New Mexico. Over 10 years. I'm glad I reconnected with him in El Paso. He runs a tight ship! I trust him!

Aug 27, 2024

Ask for Mauro, great customer service!

Aug 27, 2024

Great Service, Amazing Staff, And Fast Service.

Aug 27, 2024

Great service! Super fast and reliable! 👍🏼👍🏼

Aug 27, 2024

Great staff! They gave me a great run down on what needed to be done with the brakes and different price options. The results fixed the problem and is safe brakes again.

Aug 27, 2024

Provided excellent customer service and made repairs in a timing manner.

Aug 27, 2024

They answered their phone

Jul 27, 2024

Brake Masters is always my go to place for anything related to any of our cars. The service level that Fernie and Robert provide is outstanding. The quality of work and warranty that their team provides is superb. I dont trust any other mechanic shop besides them.

Jul 27, 2024

Excelent and fast service!

Jul 27, 2024

I called and made appointment. I am very happy with the repair and I will conti.ue to bring all my vehicles here. All employees are excellent, courteous, friendly and great mechanics!

Jul 27, 2024

I have been taking my cars to this location for many many years. And they have yet to let me down. They do excellent work. They are friendly, courteous, very professional, and very transparent with all the work and prices that they charge and do.

Jul 27, 2024

Went back today after hearing a noise. These guys are awesome! I got in 10 min earlier than my appt time and was greeted professionally and with a smile! Alfonso went above and beyond BOTH times and was thorough and patient. His knowledge of my issue was vast! We will definitely be coming back for all of our car needs!

Jun 27, 2024

Fast, and courteous staff. I like that they took pictures and sent them to me to show me the issue.

Jun 27, 2024

Great communication and experience.

Jun 27, 2024

Great service

Jun 27, 2024

I have been taking my cars here for years. They have only provided the best service to my car. They are prompt in having my cars ready. The pricing is reasonable and affordable according to the jobs needed or recommend upon their free 21 point inspection. The whole crew I have encountered have all been very friendly.

Jun 27, 2024

Quick and very friendly service

Jun 27, 2024

These guys are the best! Especially Fernie! We don’t take our vehicles anywhere else! It doesn’t matter what’s wrong with our vehicles or how busy they are, these guys are always able to get to the bottom of it, and they do it with a smile and professionalism that is top notch! It is a rare thing to have a place you always trust with your vehicle, but I can say beyond the shadow of a doubt, I trust them and won’t take my car or truck anywhere else.

Jun 27, 2024

We made an appointment and we waited for our vehicle. It was clean and cool inside and everyone was very professional and nice! Will definitely be lifelong customers!

May 27, 2024

A very satisfied 😌 coustemer! Robert and his crew are a great team: very knowledgeable!. Got our vehicle back in time ,

May 27, 2024

Fernie and his team are always professional, I’ve had nothing but good experiences each and every time I visit!!!

May 27, 2024

I had an excellent experience at brake masters. Right next door to my work I dropped it off they sent me updates to which I could respond whether I wanted the service or not. Easy peasy!

May 27, 2024

Service was excellent. Roberto kept me updated frequently, and explained everything in detail before I approved any service in my car. Highly recommend this location!

May 27, 2024

The customer service, genuine care, and communication was outstanding. Thank you for all the assistance.