Brake Masters #233

Dec 05, 2024

Ken does not disappoint. He is upfront and very honest. He caught my problem even when nobody else seemed to catch the same problem. He has an eye for detail very understanding with what’s going on with your car. He won’t take advantage of you. He’s very honest and will let you know what exactly you need to keep your car running smooth and gives you a very honest price doesn’t try to scam you overcharge you or treat you any kind of way treats everybody the same with respect & love for his job. I really do appreciate him. He’s always done a great job for the past five years with my car And I will not never not come back to his store.I will always go to wherever he’s at.. thank you Ken from B.B your are amazing and so is your team of workers.

Nov 28, 2024

Excellent! Fair pricing, the work on my car was completed before the quoted time, and my car runs like new again. Thanks James!

Nov 21, 2024

Ken is a good among men and so is Spencer thank you guys for taking care of the car and helping me

Nov 21, 2024

Spencer and Mike were really professional and have treated me well. I've been going here for all of my car problems which have been going on as the years go by.

Nov 14, 2024

I went and got an oil change on my car from this place and the idiots put the wrong oil filter on. Their mistake made my car leak all the oil out and could have made my engine blow up. I would not advise anyone to go here.

Nov 07, 2024

Brought my car in for an oil change and specifically requested a tire rotation. Tire rotation was not performed and fluids were not topped off. Will not trust this place with my car in the future.

Nov 05, 2024

I had an excellent experience at Brake Masters on Blue Diamond in Las Vegas. The staff was professional, friendly, and took the time to explain everything clearly. I went in for a lug nut bolt repair, and they were honest about what needed to be done without any pressure to upsell unnecessary services. The work was done efficiently, and my car now feels much safer. I really appreciated the clean waiting area and the prompt service. I’ll definitely be returning here for future maintenance and highly recommend them to anyone looking for reliable and honest car service.

Nov 05, 2024

I would not recommend these guys at all! Went today to check on my breaks since I have a slightly hard break Padel but my car was drivable I even went to California and back the week before. They did the diagnosis and told me I need a vacuum pump and it will cost 2500, I was like no worries I will take a day to consider and come back and fix it and they said no problem. I got of the shop in my car and realized that my break was completely gone that I almost had an accident. I went back and told them my car is basically underivable now and they definitely made it 95% worse. I understand that the diagnosis could of caused the problem to worsen but they should not let me drive on it in that condition and they should of warned me that this might happen before the diagnosis. Anyway the guy basically said sorry we can’t help you just have to fix it. So a horror story because I was basically stuck there and have to get it fixed with them now. I was lucky to have a friend who helped me get it out of there to another mechanic who asked for a way lower price and told me that they basically broke the hose and thaf is why it got worse. Long story short don’t go there because they don’t take responsibility for their mistakes.

Oct 05, 2024

All the guys were awesome and very helpful.

Oct 05, 2024

Blue diamond store..Mike the mechanic is the Man..front counter nice well informed person who kept his promise. Great Overall experience.

Oct 05, 2024

Honest, competent, and efficient. Typical 2 hour appointment.

Oct 05, 2024

Spencer and the team are awesome. They performed a free evaluation on my car’s brakes and brake pads condition and gave me honest feedback that they were in good shape and no work is needed at this time. Spencer even walked me to my car, showed me the condition of the brake pads and rotors and educated me on what to look for. Their transparency and honesty is amazing and will have me coming back for service when I actually need to replace my brake pads.

Oct 05, 2024

They told me an hour and 5 hours later they still haven’t even pulled it into the bay despite me calling multiple times and being told it was being worked on. Complete waste of time.

Sep 05, 2024

Amazingly easy I booked an appointment online showed up dropped off my car I got a call 45 minutes later with the brake issue with I got a quote I asked about the online specials which saved me about $200 and so I decided to get the oil changed as well. So nice and easy

Sep 05, 2024

Everyone was super nice & helpful. Took care of oil change along with all my other needs. Did not charge me when they were unable to find a problem with alignment and referred me to a specialist. Thanks Guys, Taylor Smith

Sep 05, 2024

Good Service, Good Pricing, Professional Attidude

Sep 05, 2024

Great and speedy service definitely will come again.

Sep 05, 2024

Great experience! It was easy to make an appointment. It's a convenient location. Friendly staff. They did my oil change for a very reasonable price and did an extensive check on my vehicle. I highly recommend Brake Masters #233!

Sep 05, 2024

Honest and trustworthy when diagnosing my mechanical needs. Respectful Of property. They took real good care of my investment. “The Jolly Llama” 🦙They made my sick car well! Thank you Mike, Spencer, Ken and the rest of the Brake Masters team.

Sep 05, 2024

I couldn’t be any happier with the service and outcome at Brake Masters. The staff is extremely friendly, and informative. The waiting area is maintained clean, and polished. The staff greeted me with a smile as soon as I walked in. You can tell they have a great working culture, and the unity they have. Moving forward this will be the only place I go to for my vehicle maintenance. Thank you guy, you all are incredible. I came back to get my vehicle maintenance because of the stellar customer service Ken provided. Seeing how not only he greeted, and provided great service for me, but for every person that walked through the door, or called in the time I was there. I hope Ken gets the recognition he deserves. Keep up the great work everyone. -Erika

Sep 05, 2024

I had a huge problem with some work performed here, although the assistant manager misspoke and wasn't offering the customer service experience I was expecting, the store manager made things right as soon as he was able to

Sep 05, 2024

I was in a situation short on time with a dead battery. They were able to assist me quickly and were very polite and professional. I will definitely use Brake Masters again!!!!! Thanks Guys!!!

Sep 05, 2024

If I could give this 0 stars I would. How do tou mess up ac during a oil change and then try to make me pay for a diagnosis. Businesses and employees are rude when it's time for them to take accountablilty for their mistakes. No way would I come back here or advise anyone else to go there. They are rude and will intentionally mess up you car. I wish I could post the video.

Aug 05, 2024

BEST Saturday I have had in a long time!! AWESOME PRICE AND SERVICE!!!

Aug 05, 2024

I came to get my brakes down and Spencer was the one who helped me out and was very kind and soft spoken he made sure to keep me informed on everything they were doing to my car and I definitely will come back in the future

Aug 05, 2024

I highly WOULD NOT RECOMMEND ever going here unless you have money to blow . My car started making a bad noise while braking, I immediately took it here for an inspection because it was close by. They took off my front tires only , didn't bother looking at my back brakes for a reason I will never know . They ended up quoting me over $2200 for all new suspension parts while also saying to me "not sure what is actually causing the noise" . Decided to wait and get a second opinion since everyone I told this to was saying that's not right for never having been in an accident.So I took my car somewhere else (Mr.Brakes) where they took off all my tires to look at everything and immediately within 10 minutes told me I had nothing left of my back brakes, the sound was straight metal on metal and replaced my back brakes for $234 . It was actually crazy to me that a place called Brake Masters didn't even bother to look at all my brakes when they couldn't pin point the sound . My suspension is fine for now, within a year or more even I was told I will eventually need new parts but nothing with it is urgent and was still quoted under $800 for that . If I had paid this place $2200 plus, the actual issue of me having zero back brakes would have not even been touched . Not sure if it was because I was a female that knew nothing about cars and was easy to take advantage of but I am also struggling and poor like most right now. And hope to save someone some piece of mind with this review because I was shocked especially with how nice they pretended to be. If you have the money to spend on new parts for no reason I'm sure they do a great job. But if you don't and want your issues actually addressed don't go here never felt so scammed in my life. Also I have a tiny Nissan versa .. $2268 was the grand total they gave me for things that weren't wrong with my car .

Aug 05, 2024

I usually get my oil changed elsewhere, but stopped here out of convenience. The oil change itself went fine, but they never put the mileage sticker in my window which was inconvenient. Then, as I went up to pay, they told me my struts were leaky and it’d be around 4k to replace them all. I decided to get a second opinion from my regular mechanic who has been nothing but honest with me, and he said the struts are good. From others reviews, it seems like it’s common for Brake Masters to try and charge you for unnecessary work. Won’t be returning.

Jul 05, 2024

I brought in a car that needed air. They did it quick and called me to pick it up.

Jul 05, 2024

I truly love this place. They are reliable. Honest and the prices are just right.

Jul 05, 2024

I was impressed with how quickly they diagnosed the issue my car was having. Ken and Spencer were very professional and detailed in the explanation and cost to fix my car. There was multiple issues and they were still able to have my car completely fix in a few hours the same day. My car is my main form of income at the moment as I currently drive for a rideshare company. So it was important to be able to get back out on the road quickly without missing any additional days of work. I highly recommend this Brake Masters store.

Jul 05, 2024

Ken took extremely good care of me. Handled my Chaotic situation with care and honestly earned my business for as long as I’m in Vegas! Highly recommend!

Jul 05, 2024

Nice facility and closes to my home, friendly staff and reasonable price.

Jul 05, 2024

loved that it is in my neighborhood they did a wonderful job with my oil change no hassles no problems very polite will go there in the future