Brake Masters

Nov 30, 2024

I want to thank Angel for taking great care of me. As soon as I walked in I was greeted by him. I explained what my vehicle was experiencing. He took over and left my car running great! Thank you!

Nov 07, 2024

Great and helpful experience at BrakeMasters. Was treated nicely and the visit didn’t take long for a wheel alignment after putting on new tires at another location. Didn’t need the alignment so I wasn’t charged the full price which was nice. Went to Midas down the street (Yarbrough) and it felt like I owed it to them to give them my business. Nonetheless, BrakeMasters got it done when others could not. Thanks!!

Oct 07, 2024

Juan and Angel went above and beyond in helping me with my car!! Thank you guys!!👍

Oct 07, 2024

They were very nice and helpful at this location!

Sep 07, 2024

Juan Gutierrez was very helpful with explaining the services I would be paying for. Also explained that I would have lifetime brake pads which is an awesome deal of course. I would recommend this place to everyone. Thank you Brake Masters.

Sep 07, 2024

One of the workers was helping me out wit my car n wit so much experience made my car run smooth thnx

Aug 07, 2024

Best Brake Masters in the city. Quick and efficient team with outstanding customer service. The store manager Juan Gutierrez couldn’t have been more accommodating. Thank you to the him and the whole team.

Aug 07, 2024

My estimate was accurate. My wait was minimal and the quality of work was great👍

Aug 07, 2024

They are very over priced

Aug 07, 2024

I brought my vehicle to Brake Masters for what I thought was a bad shock strut and fortunately a more serious issue was discovered if I had left unattended would have resulted in a serious accident. I am grateful for the Brake Masters team thoroughness and will continue to bring all my vehicles here because I know they care and I can trust them.

Aug 07, 2024

Service was great and at a good price. Thank you!

Aug 07, 2024

This one was on the corner of Gateway West and McRae . Juan is at the front desk with a great smile and asks how he could help me. I got my front brakes and my passenger side window fixed to go up and down . Very fast and very well done ! Their staff is a great one and they have the different movies on and coffee and water for the customer . Thank you Brake Masters !!

Jul 07, 2024

The best! Checked my car for free. Honest as the day is long. He also owns a beautiful Husky.

Jun 07, 2024

Always do a good job.

Jun 07, 2024

It was a good experience work was done professionally.

May 07, 2024

I went to check my car for brakes.. so after 2 hours they tell me my car needs front routers and brake pads changed.. so I dicided to bring the car friday .. The reason because I had just changed the brake pads and was doubting about the brakes so yesterday I took it to another place and they told me the routers need to replace only not the brake pads because the are good! I knew it.. I just don't trust them again Be AWARE 🚫what you car really needs to be repaired and don't let them fool you ‼️

May 07, 2024

The staff was extremely helpful and very nice. I appreciate all of their help. Mr. Jose Luis was exceptionally helpful to us. Thank you.

May 07, 2024

Very friendly trustworthy thank you jose

Apr 07, 2024

Awesome service every time I have gone there. I went this time for an oil change. They are honest and I trust their expertise. Thank you Brake Master on McRae. I think the guy who helped me was named John

Apr 07, 2024

Had a wonderful experience at Brake Master would like to give out a shout out to Juan excellent person to deal with honest and very detailed. You have a great advisor at that location

Apr 07, 2024

Joshue the Assistant Manager has been very helpful with my vehicle front wheel alignment.

Apr 07, 2024

Took my car in for a check engine light. They failed to identify a coolant leak and instead changed one spark plug. After three trips, they still missed the leak, allowing me to drive one cylinder into misfire. Another garage found and fixed the problem immediately, but the additional damage cost me 4k in repairs. I paid $1500 at Brakemasters over the 3 trips, for nothing. On my last trip to brakemasters, a regional and local manager had a loud open convo on the floor about how they had untested mechanics, and weren’t sure of their actual capabilities. I tried to pursue a refund through the proper channels, via brakemasters corp. customer service. Their fine print says problems resolved in 4 days, it’s been 9 months with no resolve. They’ve also stopped answering my emails. Please be weary and do your research. Avoid this place ✌️

Mar 07, 2024

Great customer service. AAA++++++++ Juan was very professional and helpful. Thank you.

Mar 07, 2024

Great service, good prices. Looking to get your breaks done? This is the place hands down.

Mar 07, 2024

I went to have my brakes checked because they were squeaking. The service tech did his checks and provided what the issues I was having and gave me a detail explanation and provided a quote of the services I needed. I was there for about 1 1/2 hours to have the services completed. Great place and expert service to get work performed on your vehicle. Check out Brake Master!!

Mar 07, 2024

Set up appointment, wasted my morning to drive out of my way . Manager advised me my car is to nice to work on and doesn't want to bang it up or damage my rims . Refused to take my vehicle in . No disclaimer any where about not working on nice cars . I think they should just be careful or hire techs who won't damage your car

Mar 07, 2024

There are few mechanical shops in El Paso, Texas with the kind of integrity this shop operates with. I would highly recommend them they are experienced, honest professional mechanics.

Mar 07, 2024

Very efficient and did not try to take advantage of a female. They took the time to show me what was going on with my breaks. Thank you!

Feb 07, 2024

Excellent service. My husband took my suv to be serviced and Angel was extremely informative about everything. Thank you.

Feb 07, 2024

Great experience!!!