Braman Miami Parts & Service Center

Nov 29, 2024

Buen servicio personal amable

Nov 06, 2024

I heard the story of the $600 hammer that the Pentagon allegedly purchased in the 1980s, but I never heard of paying $960 for a headlight bulb replacement, which I ended up paying to Braman services yesterday.

Oct 06, 2024

Great customer service ❤️❤️❤️

Oct 06, 2024

Great place to buy a car It has bmw, Kia, Hyundai rolls royce mini Cadillac and service. You need to bargain!! Very covenant

Oct 06, 2024

Would give a 0 if I could. Besides being "nice", the company policy seems to be constantly overcharging the client. They did a wrong inspection in my car, and what was supposed to be a battery issue became a 4k plus invoice. Coincidentally after 1 month since I replaced my battery and start stop, bmw issued a recall regarding the exact cause that could lead to start stop malfunction. When asking my advisor he said he couldn't do anything. Before that, my sunroof was doing a noise and bmw requested me to exchange the entire system. It would cost 7k. I just oiled the rail myself and fixed. Everything is an excuse to overcharge. The company is a FRAUD and I am contacting bmw headquarters to do a claim.

Oct 06, 2024

buena atención

Sep 06, 2024

My experience with Mariana Caldera was amazing. She’s very professional, attentive and provided all necessary assistance. Thank you so much you're awesome!

Aug 06, 2024

Charge rates much higher than other dealerships only to provide worse service. Came to pickup my car only to wait for an hour due to delays. Why pay a premium?

Jul 06, 2024

Regular car service was completed in a timely manner.

Apr 06, 2024

Christopher was an excellent advisor. This time the car cleaning was poor.

Apr 06, 2024

Ordered parts on march 21st and today it’s march 29th and they never sent the parts out! The lady is trying to blame everyone else but themselves for “losing” my order! Terrible customer service please shop elsewhere! I tried to give them 0 stars but it wasn’t possible.

Mar 06, 2024

I was really impressed by the service provided to me and my wife. Angely Viera was my service advisor, and I could not ask for anyone better. She was kind, patient and communicative. The car was completed in a timely manner. I was well informed about the maintenance schedule and practice. I have been pleasantly surprised twice at Braman. The first time with the hastle free purchase and now with the attentiveness of the service department. I will attempt to forward this email to the appropriate managers in hopes that a stellar employee gets the recognition she deserves.

Mar 06, 2024

My service advisor Thomas is absolutely the best from beginning to end this service center started out pretty good, but then the loaners went away snack for away. The water went away. Things just went down from there, coffee it used to be a place to chill at now. I just want to drop my car off and leave. My experience at the cashier was bad. They missed pronouns miss gendered me it was very rude about it. I’m black and part of the LBGQ+ community and I deserve respect wherever I go I spend thousands at this service place and I deserve respect from the employees all of them not just some of them

Feb 06, 2024

Horrible place to do any work on vehicle service specialist are deceptive and lie about charges. Said they would waived diagnostic charges and didn’t after job was done. Way more honest South Miami BMW. Nassar lied about waiver fee service manager Gus does not call back. Had to dispute charges on CC not even about the money but the crockery and disgusting attitude and dishonesty. Will never use again. I promise

Feb 06, 2024

recibió? Is great

Jan 06, 2024

I want to let you all know that I love bringing my car in to be serviced. I only send my car to Gary!!!! He has been servicing my car since I drove it off the lot. He is always nice, courteous, and lets me know exactly what’s the problem. He goes above and beyond the call of duty. This last service I was truly stressed out, but he made the experience manageable and worked with us. If anyone deserves a raise or compliment it’s him! Trust him so much that when I come to get a new car he’ll work on that one too. Thanks Gary! From Ciji & Eric

Jan 06, 2024

Needless to say, they wanted to charge me $5000 for a repair that I found out it was only $1500 after going to a specialized mechanic. For real?

Jan 06, 2024

The absolute worst customer service experience I have ever had in my life. Go elsewhere and save yourself the headache of dealing with this level of incompetence.

Dec 06, 2023

I purchased my dream car from Braman - was super excited and pleased about it. I did only get one car key - so I had to go back for the spare. I then had a collision occur, and wanted my car to go to Braman to get repaired. They did not begin ANY work on my car for 44 days. And was very casual about being backed up. I am a mother of a 12 month year old and have now been without my car for 52 days and am being told it will be another MONTH or so before it gets completed. I have been shown zero compassion, and am being openly told that mechanics are being sent to work on other projects throughout the process. I am extremely disappointed with the service and length of time. If it was parts needed I would understand, but that has never been the issue communicated to me. My car is not a priority for them and they have been paid in full for the repairs. Should it be a Ferrari or Bentley maybe I would have received better faster service. DO NOT TAKE YOUR CAR HERE TO GET FIXED unless you can go 3 months without one.

Dec 06, 2023

I went there to get my car maintenance and Jorge Dominguez helped me. I was there with my toddler and had to pick my two other kids from school. He was very understanding and got my car serviced quickly. He was very kind and helpful and I would recommend.

Dec 06, 2023

It was a bad experience, I definitely won't back to this place. Going to find another service for BMW...

Dec 06, 2023

Please avoid this place like the plague, This place is a total scam and rip off. the service manager are useless especially GUS.

Dec 06, 2023

These guys are a total scam everyone from Jomar to Gus the manager I bought the tire replacement plan and they will not honor it. They are saying my tires are not covered. They don’t return txt or voicemails. They want to stick you with a big bill.

Dec 06, 2023

Todo perfecto

Dec 06, 2023

Too expensive and add costs

Dec 06, 2023

Braman is by far the best all around whether leasing, buying or service. Leased and bought 5 BMW's and each time was contacted by other dealerships and never felt the same even when visiting these comps. Most importantly, I use a third party website to get all the current incentives, money factor, residual and complete lease paperwork or e-file from other leasees. Compare and always get great deals. Advice: Never lease unless you know exactly how the monthly payment is calculated. Braman is always is close to the numbers I get. Other places way off. Service is top notch! Best in the business. Our service contact is Ben Ferrer. He is always in contact with us. Makes sure our car gets in and out of service on time and if our car needs some extra time always gets us a loaner. Other dealerships do not offer loaners for service Regardless Braman handles there customers as expected with excellent customer service. Anyone who reads my reviews knows I deal with the highest level of customer service in the luxury wellness travel market. Thanks Ben for once again taking great care of us,

Dec 06, 2023

Excelente

Dec 06, 2023

Had to call to check up on status of fix. Said it would take a day at most, but it’s taking even longer. Not smooth at all.

Dec 06, 2023

I went there for a service and to check the car for the leasing and came back with out 2 umbrellas and a windshield sunshade and I had it on my car. I called the next day and they said they didn’t have anything there. They clean the car and stole my 2 umbrellas and windshield sunshade. Horrible service. If you have to go there make sure you take everything you have inside the car. I don’t recommend this location.

Dec 06, 2023

If I could leave one star I would. Unprofessional, lack of knowledge of BMW service, no service loaner if not purchased with Braman, and waited over 30 minutes to retrieve my car. Horrible service and poor communication!!

Dec 06, 2023

It is so good

Dec 06, 2023

It's always a wonderful experience having my car serviced here. Maruf, the service advisor, is an exceptional problem solver and consistently delivers outstanding customer service. I encountered an issue last year when my new car was damaged by a valet, which left me quite upset. However, Maruf Muchallan and Agustin Falcon went above and beyond to resolve everything smoothly. Their dedication ensured my car was restored to perfection. During the period when I owned my M6, which was covered by a third-party extended warranty, every service and repair were executed flawlessly. For my M5 and M4, both covered by factory warranties, there was zero hassle and stress. I would simply leave my car, receive a nice loaner, and let the team handle the rest. Thanks to Maruf, every service was not only hassle-free but also an enjoyable experience.