Braun Road Automotive

Oct 27, 2024

If you have a sports car and are looking for a quality wheel alignment, this is the place to to go. Chris is one of the best in town. Excellent service all around.

Aug 27, 2024

Owner of shop takes real pride in his work money is the least of it when you want quality work done at a great time frame this is the shop for you if you care about you’re vehicle

Jul 27, 2024

Great customer service. Chris was thorough with his diagnosis. He will also recommend other issues that can be handled in the near future. I appreciate his honesty and he does great work!

Jun 27, 2024

Great work and service every time Ive used this shop. I realize he’s mainly a one man operation, so patience is a must. Appreciate all the work he has done over the years. Keep up the good work.

Nov 27, 2023

Great shop, Chris tells you straight as to what the problem is and helps you decide what's the best option moving forward for your budget. He's not there to get rich off his customers, just a fair honest guy.

Nov 27, 2023

Was sent to Braun Automotive after calling a few other shops that sent me to Chris due to his in-floor alignment tool. Chris was able to give my vehicle an alignment and good feedback since my vehicle is lowered. Thank you for your professionalism.

Nov 27, 2022

Chris is phenomenal. Been going here for the last 9 years and they always treated us well. Will return and refer others.

Nov 27, 2022

The two guys that helped us were fantastic and so honest. Keep up the integrity guys more business need that!

Nov 27, 2022

Great customer service and outstanding vehicle service. Best alignment shop in town. Computer up to date for newer vehicles.

Nov 27, 2022

I’m not sure if it was because I’m a woman or not but I called to get a quote for a service that I was scheduled to receive prior to moving to TX but was unable to get, which means I had a general idea of how much the parts cost as well as the amount of labor involved. The amount Braun quoted was ridiculously high. They quoted me 2x the amount of one shop and nearly 3x the amount of another. Needless to say I didn’t take my car to them. However, it’s good to know that there are honest mechanics in TX who don’t try to take advantage of women.

Nov 27, 2021

Automotive shops are supposed to know, sign says experts!! Not just charge for what might be wrong until they find it. Be careful with these guys!!

Nov 27, 2021

Great customer service. Brad and team were so helpful in sharing information to help us make a repair decision. Highly recommend!

Nov 27, 2021

Great experience everytime. They never do what you don't ask for, but will let you know what's coming. That way at least your prepared for next time, if you can't get it done right away.

Nov 27, 2021

Talked with anger, felt like I was interrupting his day. I felt like I should of been a mechanic going there the way he was asking questions. Felt he really didn't want my business.

Nov 27, 2020

Fair and honest always willing to help

Nov 27, 2020

Really great guys. Honest and trustworthy.

Nov 27, 2020

Referred to by local Helotes shop. So far so good. Took for alignment need and they took care of us. Even though we had thought there was additional issues the alignment took resolved it. Glad to see they didn't try to push unnecessary repairs. Staff was also great to work with.

Nov 27, 2020

They are the best value in town and I would strongly recommend them to anyone, especially military troops and their family. Finding a team that we can trust makes all the difference in the world, which is why the only automotive repair establishment in town that I trust with my vehicles is Braun Road Automotive. Even after moving to Austin, I will still take the cars back to Braun. I have tried other chain stores and found them to be lacking, so do not waste your time with the others to save a few $$ as it will cost you more in the long run. Chris, Reiko, and team are great.

Nov 27, 2020

Took in for vacuum leak. Excellent work.

Nov 27, 2020

We were having some car trouble in front of their place and a man ran out to help assist us off the road. Super friendly. Our vehicle was under warranty so it went back to the dealership. Thank you guys!

Nov 27, 2019

Good people,

Nov 27, 2019

Great shop

Nov 27, 2019

I came here way back when they first opened to have mechanic work done. I’ve been 3 times total. This 3rd time has convinced me they are no longer capable of helping. Breakdown... 1st visit: Excellent customer service and quality work. 2nd visit: Came to get brakes done. Customer service slipping a little. Not as friendly. They did the brakes but I had to bring it back 2 times to have them fix their mistakes. Made me wary but I gave the benefit of the doubt. We’re all human and make mistakes. 3rd visit (FINAL): I showed up at open (8am) and spoke with Chris (owner) about fixing the exhaust on my car. He said he’d call with an update as soon as he knows. I call back at 6:05pm (5 minutes after close) and Chris says “I’m sorry I haven’t had a chance to find the part. You can order it if you want. eBay is your best bet.” Then tells me the item specs so I can. I order it and it comes in. I take it to him. Apparently I ordered the wrong part even though I used all of HIS SPECS! He tells me “you can return it and get the right one or I can just look for the extra parts.” BULLS**T!! This is why I brought it to you! If I’m doing all the work for it, what was the point of taking it here?!? I would’ve taken it to “Bring Your Own Parts” if this is how I wanted it done. I want a PROFESSIONAL and apparently they’re not it. At this point Customer Service is NON-EXISTENT! I feel since the first visit they’ve just become apathetic toward the customers. I would seriously recommend going somewhere else. If you do have to bring it here...good luck.

Nov 27, 2019

I had a good experience here a few months back installing an after market part on my car. They were responsive to email, clearly quoted a price for the requested work, and completed the job as scheduled / on time. What's not to like?

Nov 27, 2019

I went their for my cars a/c I didn't see any customers....excespt a couple of contractors for window tinting They told to me that for figure out what's gone wrong they will charge me $95, And that can used for repair cost. I agreed. A that they told that the whole unite is broke and it will cost me $2500. I thought it's better to buy a new car instead of fixing the AC for 2500. And now,some how I want to get out from the shop. They told me.$225 for filling Freon... Thieves.. They didn't do anything...the car have no a/c I will never go their..any more. I will never send any one their ...

Nov 27, 2019

Local small business family owned shop with great customer service and fair price.

Nov 27, 2019

Not a good experience, I paid $100 for a diagnostic test and instead, I got his opinion which was incorrect. It really saddens me to give a bad review, but this one really hurt me.