Briarwood Auto Service

Nov 30, 2024

Great service and attention to detail. I highly recommend them. Dr P

Nov 30, 2024

This mechanic shop used to be my go-to place for reliable car inspections and repairs, but unfortunately, that's no longer the case. On Tuesday, November 26th, I dropped off my 2007 Toyota Camry XLE at 8:30 am to address a stuttering issue and a flashing check engine light, as I was preparing for a long drive to Houston. The front desk staff asked me to leave the car overnight for inspection, which I agreed to. Later that day, they called to inform me that the spark plugs, coils, and connectors needed to be replaced, and assured me the work would be completed by the end of Wednesday, November 27th. I picked up the car at 5:30 pm on Wednesday and was charged $1,389 for the repairs and an oil change (as detailed in the attached invoice). However, just five minutes into driving, the check engine light came back on, and the stuttering issue remained unresolved. Now, I’ll have to find another mechanic in Houston to fix what they failed to address. Beware—this shop is no longer trustworthy or reliable. Save yourself the frustration and look elsewhere.

Nov 30, 2024

Took in 8am for a service appointment told would be completed same day. It takes about 3-4 hours based on all the research I did. Wasn't ready by end of the day, and I did not receive a call telling me this would be the case, I had to call them. I'll be taking my car to dealership from now on so I can at least have a loaner and not risk being stranded without my car. Being reliable doesn't just refer to the work being done, but considering time restraints for people dropping off their car and being told it will be ready same day. Also feel a little misled, when I booked online appointment I thought I read somewhere about service A9 being a transmission flush of some sort. No its just an oil change. Told them it was just telling me I needed the A9 service, which is just a damn oil oil change and nothing to do with a transmission oil change, pan replacement, etc.. Costs me an extra 780 bucks when I could have been out of there for less than 200.

Nov 23, 2024

Took Pickup in to check out various issues with engine running rough lately and warning code coming on. They diagnosed the problem and resolved the issue. However, they noted that transmission was leaking. An oil pump had been replaced by them within the last couple of years and this was repaired by them under warranty. Other needed services were completed by them and vehicle is running very well at present !!

Nov 16, 2024

Got our transmission fixed here. Got it back with a broken speedometer and the heater core needing to be replaced which was NOT an issue prior to them fixing the transmission. Brought it back in to look at it and told them the issues we were having after getting it back from them. The guy behind the desk was snarky about it and questioning if we let it sit, etc. WE DIDN’T. Then when we finally heard back on what the new issues were they tried to charge us $145 for “diagnostics”. Have been using this auto shop for about 10 years and will NEVER use them again. Loved when his dad owned it. Since his son took over it’s been awful.

Oct 07, 2024

Highly recommend this auto shop.

Sep 07, 2024

Did a great job on fixing my 2006 Land Rover problems!

Sep 07, 2024

Great service friendly staff!

Sep 07, 2024

Had a bad transmission and was taken care of really well by the staff. They were respectful and knowledgeable about the options I could take, as well as being accommodating with getting me an Uber whenever needed while I had my car repaired. A great experience while getting my car serviced.

Aug 07, 2024

Great work! Fair prices! I recommend

Aug 07, 2024

Knowledgeable, professional, polite, excellent service!

Aug 07, 2024

They listened to my concerns and efficiently handled the problem. Would not hesitate to recommend them to anyone. Didn't do the big upsell like the BMW dealership does.

Jun 07, 2024

Briarwood brought my vehicle back to life. It took a minute but I would never have anyone else work on it. It is an old car but very serviceable and reliable now.

Jun 07, 2024

I will shout the praises of Briarwood from the rooftops!!! From routine services to fixing major issues, I am always happy with my experience with them.

Jun 07, 2024

Very happy with the service. Good price, honest and trustworthy. Highly recommended

May 07, 2024

Great fast service, good prices.

May 07, 2024

I cannot speak highly enough of Briarwood Auto! Casey and his team go above and beyond to ensure that their customers are taken care of. I am truly impressed with their excellent service. Not only are they incredibly skilled at what they do, but they're also refreshingly honest. They made the fact that I bought an unreliable Land Rover a lot easier to deal with. They took the time to explain everything in detail, ensuring that I understood the work being done on my car. They prioritize customer satisfaction above all else. I have complete trust in their expertise and integrity. Thank you, Briarwood Auto, for consistently exceeding my expectations and for taking such good care of your customers and their vehicles!

May 07, 2024

My Rover was in excellent hands!

Apr 07, 2024

Good pricing and excellent customer service. Thank you, Oscar.

Mar 07, 2024

After years of dealer service we foind a service that is responsive and reliable for Mercedes autus. Kudos to briarwood

Mar 07, 2024

Briarwood Auto will be my new go-to place for oil changes. Had a great experience with them. They have a knowledgeable and courteous crew and handled me quickly with an appointment. They offer the full BG lineup for additives and flushes and only use full synthetic for oil changes.

Mar 07, 2024

By IVAN H. in Tulsa, OK You have a problem they can get it solved, my heat cool blend air operator had failed, it’s in a tough place to get at not something many shops would take on, Briarwood got my maxima right in and had it quickly fixed. This is not the first time Briarwood Auto has repaired my Maxima and every time I have received quality work and great service l feel I can recommend them to friends and not worry I know the Stubs family father and son will always see that their quality employees get any problem job resolved and get you back on the road. Vehicle:Nissan Maxima

Mar 07, 2024

Casey and the crew are the best at what they do...they had my 2010 Jaguar several times and tried everything they could to fix it but it started and ran every single time they tried it. Eventually I just took it home and it runs like a dream. They worked with me for weeks and kept me updated to what was going on with my car. I would totally trust them again and again.

Mar 07, 2024

I didn't like terms of loan offered and in return they gave ran my credit through over 30 different lenders some multiple times. They totally ruined my credit score. Runningvit at least 3 times a week. Took my score from 620 to 549. I would never deal with someone so vindictive just because I wouldn't agree to their terms.

Mar 07, 2024

I was referred to Briarwood by a coworker. They were fast and efficient on diagnosing my issues (leak from engine). They fixed it and did not push any further maintenance than what was needed at the time. I dropped off my car and they gave me a complementary Uber ride back to my home while I waited for their diagnosis. I asked them to do a tune up while they had it and my car has never ran better! Would definitely recommend them to anyone needing reliable service at a good price.

Feb 07, 2024

They repaired my wastegate valve on my BMW X3 along with several other related issues. They worked with/for us on the extended warranty to get 3/4 of everything covered. We are grateful for their efforts, workmanship, communication, time frame, skill and diligence. We will be referring anyone needing a mechanic to Briarwood. My husband's co-workers have used them and have had a great experience as well. Friendly knowledgeable staff can't be beat! Johnny & Rebecca Simmermacher

Feb 07, 2024

Great service and very helpful staff!

Feb 07, 2024

One of the best auto shops in Tulsa very professional and keep you up to date on there progress on your vehicle A+ in my book would recommend them to anyone very impressed!