Bryan's Auto Repair

Sep 07, 2024

After trying to get an oil change at Valveline but being told my oil filter was ‘too tight’, the team here at Bryan’s were able to take it off with ease and complete a full oil change right there and then! They were so helpful, shout out to Tiye for being super helpful and informative too - she even ran out to get a special filter for me. Above and beyond service! Thanks guys.

Aug 07, 2024

I had my headlights replaced by Bryan’s auto and then had a vehicle inspection at a different establishment. My vehicle failed inspection due to turn signal lights not working. I was told that the mechanic improperly installed my headlights. I returned to Bryan’s auto to have the headlights fixed and they were able to fix the problem. I was told that the turn signals were missing lightbulbs and they were able to put new bulbs in. I was then told I needed to pay over $150 in labor for the fix. I disagreed and said that the original mechanic should have either A) told me that I was missing bulbs and my vehicle would not pass inspection prior to changing the headlights or B) receive a refund for the oversight. Instead I was told this was at the discretion of the mechanic to fail to notify me or even check to see that all lights were working properly after completing the install. Due to these low standards and business practices I can’t recommend Bryan’s auto repair.

Jun 07, 2024

Orlando and the crew are awesome

May 07, 2024

I've been going here for a long time and the quality, prices, service, communication, everything has tanked. I literally wrote down a list of things I needed done to my car so there wouldn't be any confusion again, but instead was overcharged $900 for a simple suspension job! Plus my headlight and other items weren't even done! I asked him specifically to call when the car is done because the last few times they didn't. I had to show up and check just to see my car sitting in the street. They will never inform you when your car is "done" no matter what. They'll act like they've fixed your problem but won't. Just for you to come back and spend more money. I currently have 2 vehicles with the same issues they claimed they fixed but didn't. Please save your money, time, and your car. YOU'VE BEEN WARNED. EDIT: Once again they’re proving their unprofessionalism. He clearly avoided mentioning the bad communication and leaving cars abandoned on the side of the road unlocked, didn’t mention how they don’t fix anything properly, I had one bushing go bad so I had them replace the bushing and finish installing the 2 struts. Lol $900 for 2 struts and a bushing is highway robbery. Plus I told dude to call me so I can explain how I wanted the height. No call so the height was all wrong and had to readjust it myself! Worst shop is Raleigh

Apr 07, 2024

"Absolutely stellar service! The team at Bryan’s Auto Repair went above and beyond to fix my car quickly and efficiently. Their expertise is unmatched, and they were incredibly transparent throughout the entire process. I felt confident in their recommendations and appreciated their honesty. Plus, the friendly staff made the experience enjoyable. I wouldn't hesitate to recommend Bryan’s Auto Repair to anyone in need of reliable auto care. Five stars all the way!"

Apr 07, 2024

Great shop with very nice employees. It’s hard to find a good honest auto repair shop, and these guys are it. We were new to the area and they took great care of us 10/10 recommend

Apr 07, 2024

Amazing service. We lost our tire on Capital BLVD and we are not from the area. So I picked the first garage with good reviews and This place deserves 10 stars. Affordable and fair and got us back on the road within 3 hours.

Apr 07, 2024

Great, honest, thorough shop. Great commitment to customer service. Really appreciate their service on a last minute ordeal.

Apr 07, 2024

Overall I had a great experience! They were able to diagnose my AC system and fixed the same day. They have worked on several of my cars and can say that I trust them a lot.

Apr 07, 2024

Very unprofessional mechanic shop to say the least. Took my wife’s car here to get the transmission looked at ended up getting over charged which wasn’t communicated and her safeguard being taken off which we did not give them consent to do. After addressing them on the safeguard they became confrontational and argumentative and straight up lied about the full situation. You have to constantly call to see if they finished your car because they will not I repeat will not give you updates. I would not recommend this place to no one at all horrible services. You have been warned again. Update : I have seen that the owner has responded to my comment about my experience at Bryan’s auto repair. This proves my point that the people responsible are liars and still will not take responsibility for removing the piece without our consent . I spoke to every single person responsible face to face and I thought we had an understanding that there lack of communication, dishonesty and professionalism is why we will not be returning. This is even more of a reason to not go to this mechanic shop filled with liars and no accountability. You have been warned again do not go to this place. I will spread the word to all my connections in the RDU area to avoid this place.

Feb 07, 2024

I had never been to this auto shop before but I needed to have my headlight bulb replaced. ( I used to do this myself but newer vehicles you have to take apart the entire front grill assembly so @#×$ that.) They did a great job in a timely manner and at a reasonable price. I would recommend them and if I need more service done I will take my vehicle here.

Jan 07, 2024

They fitted me in at short notice when I needed someone to look at a car I wanted to buy. The inspection was thorough and efficient. Very friendly service.

Dec 07, 2023

Always a positive experience at this shop , fair prices and polite knowledgeable mechanics , you can’t go wrong coming here

Dec 07, 2023

Fast and efficient. I had a tired changed service and the tire is in very good condition. Thank you guys.

Dec 07, 2023

I called Bryan’s auto repair to see if they had availability for an oil change same day and they were very prompt in answering their phone and said they could take care of my request same day. When I arrived the gentleman who helped me explained to me the difference in types of oil and asked me which my car took. I wasn’t sure so he pulled my car around for me and determined it was synthetic. In the waiting area there are bar stools which I was fine to sit on but since I’m pregnant, the gentleman helping me wheeled his office chair around for me to sit in which was such a kind and thoughtful gesture. They also did a nice vacuum of my car which I didn’t expect and showed me where they had placed my belongings that I had had scattered in the car. I was really impressed with the level of service and highly recommend Bryan’s Auto Repair for your next oil change!

Dec 07, 2023

Te atienden rápido y amables

Dec 07, 2023

The best service that ever had. Excellent service and fair price.

Dec 07, 2023

These guys are on their game when it comes to automotive repair.

Dec 07, 2023

They always do great work, and have competitive prices. Will continue to do business here.

Dec 07, 2023

Amazing pricing and experience! Appreciate it!

Dec 07, 2023

Avoid this place just bad owner. Eviten este lugar trabajan malo y el dueño es un asco de persona.

Dec 07, 2023

Been here twice recently and so far so good. I read many reviews before I visited. I don't like the fact that they don't take checks and that credit card usage has a 3% charge. Even though there workmanship has been really good, there is no warranty in writing. Hopefully all continues to go well.

Dec 07, 2023

Demasiado caro

Dec 07, 2023

I had my Nissan Cube in for a clutch replacement. I don't know if the job is done correctly yet because I just picked up the vehicle. When I went to pay for the work, the office clerk/ mechanic (who claimed to be the owner) Orlando was very rude when I asked if the service performed on the vehicle was covered by warranty. Which he declined because the part was not from his shop. I mentioned to Orlando that when I contacted for an estimate, I was told to bring the parts and the labor would be 625.00 dollars, but they didn't offer me the option of buying the parts with them, just requested me to bring the parts.Orlando responded that "we don't waste our time explaining this to customer since they always want the cheapest way and it was going to cost you more money." As a consumer, I determine whether or not I can afford it and whether or not I want to spend the money and have a warranty . Also I explained to Orlando that I didn't know anything about car parts and was very hard for me to find this parts and was more convenient for me that they buy the parts for me. Orlando became upset and stated that he does not need anyone to tell him how to operate his business. I told him that I understood his policy, but it would be preferable if you informed the clients about it before performing any repair on the vehicle or explaining the policy with the estimate.Finally, he tried to charge me $15 more, which I paid nonetheless since I was uncomfortable with the situation and wanted to go, but he took his time making me a receipt just to keep me waiting. I'd also like to say that ever since I walked through his shop door, he's been calling me honey in an very uncomfortable manner.

Dec 07, 2023

We had a screw in our tire and on a Ssturday evening they had us in and out in 15 min for a very good price. Efficient and quick! Sweet dog too. Thank you!

Dec 07, 2022

Un señor encantador

Dec 07, 2022

DO NOT.. and I mean Seriously .. DO NOT come here. I Took Bryan the owner to Small claims court downtown Raleigh 2021 for causing continuous oil Leaks in my car (over a three visit time span) after going there for a simple oil change/ tune up .. he refused to fix issue after causing the oil leaks .His brother Works inside the shop (look just like him) and was the mechanic that actually caused the oil leaks after spending REALLY good money with him . This issues lead to transmission problem which ultimately destroyed my mustang . This story is too detailed to not be the truth. I hope you reading this stay away from Bryan's Auto.

Dec 07, 2022

Great place for any mechanic problem

Dec 07, 2022

I found this shop a few months ago, and I've been very impressed. They worked me in without an appointment the first time, then scheduled me the same day for a different issue with my 99 Jeep Cherokee. The prices are fair and they let you know beforehand the work and cost. I'll definitely go back with any issues I have in the future.

Dec 07, 2022

Orlando went above and beyond to help me when I needed it most & no other shop was open. The check engine light came on for my Volvo and he diagnosed the issue and replaced the ignition coils for me. Highly recommend.

Dec 07, 2022

This is my go to place, the employees are very honest which is very rare to find nowadays, their prices are very reasonable and they give you warranty for what they do. Don’t Waite any longer to contact them. I been taking my cars to them for many years now. They have always done great and if there was ever a problem they fixed it right away!

Dec 07, 2022

Very disgusted with the service. I went to get an ac converter replace because it went out Oct 2021. I have taken my truck back 3 times since then. I have yet spoken to the owner Bryan. The receptionist/mechanic Orlando was very rude and claim to be the owner. No one ever called me to let me know my car was done. When I picked my truck up and came in the receptionist/ mechanic was in the back. He sent a tech to tell me my keys are in the truck. I asked to speak to the owner several times and was told that he do not know who that is. Who's Bryan? I go to my truck and and the truck was parked onto the street with my key in the car. What shop conduct service like this.? I really need to talk to the owner because this is unacceptable.