Buckhead Imports

Dec 05, 2024

Jason and Chuck are amazing. So far, they’ve done troubleshooting and maintenance on my Mercedes GL550, Mercedes G Wagon and my Range Rover. They’re honest, which is not something I’ve found using other European service centers in the Buckhead area. And, they do not recommend unnecessary services. Thanks guys

Dec 03, 2024

First, they installed some aftermarket parts, performed some normal service, and got brand new tires on my Jaguar all very quickly. Later, they diagnosed and fixed a major electrical issue that left me stranded on the side of the road. Not only were they able to fix it, but I know they had to jump through all sorts of hoops to even find the parts that my vehicle needed to get repaired. I am beyond grateful for all the work they did and for their communication throughout the process. My car is running better than it ever has been, and they earned the spot as my go-to mechanic.

Nov 07, 2024

I really appreciate you guys... They took my Audi from 0 - 100%!!! Money well spent! :)

Oct 07, 2024

Great experience! Everybody was super friendly and helpful. Wesley, who was my sales person was very professional and knowledgeable as well as super friendly and patient. I will definitely buy here again.

Sep 07, 2024

I have been going to Buckhead Imports for the past 20 years. Chuck and Jason are fantastic. The service is amazing. They are honest and the billing/pricing is fair. I cannot say enough good things about these guys.

Jul 07, 2024

I was referred to this shop by a customer. I called and asked if they service Lexus cars and the man stated no then hung up quick before I could ask anything else. Why list it on your website???? It’s showing under the service tab different brands of car like Lexus, Audi, BMW and etc with different types of services for each brand. Update your website so people will know before calling.

Jun 07, 2024

Fixed a weird electrical issue. Looked the car over and found a brake issue, which was also fixed. Very professional.

May 07, 2024

Billy and company keep my baby (2005 c55) running like brand new. They have a very knowledgeable staff that knows European cars!

Apr 07, 2024

Buckhead Imports was recommended to me by a random gentleman at a bar and ever since coming here I completely understand his enthusiasm. The people are wonderful, the shop is frankly immaculate, the diagnostics are proactive and well presented, and their pricing is so reasonable that I feel like I just got away with something. What a fantastic shop. I've been raving about them to everyone: friends, family, clients at work....and yup, even a bar or two. It's all come full circle and I couldn't be more pleased. Bravo!

Apr 07, 2024

I had a dead battery right before rushing to work on a Monday morning. The staff at Buckhead Import were incredibly helpful. Jason walked to my garage, jump-started my car, took it to their shop, and replaced the battery in less than an hour. If you live in the Buckhead area, there is no need to go anywhere else. Their service is top-notch.

Mar 07, 2024

I have had my car at Buckhead Imports a couple times. The first time, they delivered as promised. They also uncovered an expensive problem with my Mercedes. They gave me a short-term repair option that allowed me to sell the car without incurring an additional $8,000 in repair costs. The second time, I brought my wife's MB to replace a bulb (surprisingly a difficult task). They replaced the bulb and didn't charge me for either the bulb or labor (it took a 1/2 hour to complete). They focus on building a loyal client base.

Feb 07, 2024

Thanks very much to Buckhead Imports! Billy was very helpful and provided quick assistance regarding a flat tire I had on a very stressful day! Everyone here is very friendly and I highly recommend their services.

Dec 07, 2023

AWESOME Service at Buckhead Imports today. Billy was a really help, will definitely be back to see them.

Dec 07, 2023

Awesome guys who do great work and care about their customers. Highly recommend

Dec 07, 2023

Buckhead Imports goes above and beyond in customer service. Jason’s staff is kind, efficient and incredibly helpful. I have an older BMW that I’ve taken here for years and Buckhead Imports has handled every repair and maintenance ever since. They know the car even better than I do. Thank you guys for all that you do!

Dec 07, 2023

Came here as a alternative to the Jag dealership because of availability. Everyone was very friendly. I’ll preface this with I am not knowledgeable of car services. I called to ask if I can get a quote for replacement of brake pads/rotars. They insisted I come in & I had to wait until they have time on the schedule to complete the service. Mind you, I never asked to schedule the service. Just a quote. But I still complied. I had to wait and few hours for them call me back with a quote. Almost $1600 for parts $736 for labor. I asked were they dealer parts and they kept saying yes but without the logo so it saved me like $200. I called a friend who clarified its not the same thing. I won’t say they were lying because they were very friendly throughout the process but to me that was misleading because I asked several times for clarity. Maybe my expectations are misaligned but the site says they have certified Jag mechanics and an actual dealership is 5 minutes away with dealer parts for sale so I assumed that is what I would get. My friend called the Jaguar dealership and was quoted $1350 for parts. I decided to just wait longer and get the service done at the dealership since it was cheaper. But I still had to pay $184 for labor of providing me a quote. So I’m out of $200 just for asking for a quote for a service I already knew I needed. Note: I have a luxury car so well aware this would not be cheap however considering that I don’t want to over paying on what I know will already be an expensive service. With my lack of knowledge I assumed they would be a better cost alternative but that wasnt the case for me. However they do have a quicker turnaround time than my dealership so if you can’t wait for a service, this place would work for you.

Dec 07, 2023

I have been using these wonderful guys for my car service, BMW and Range Rover, since 2012. As a single female, I trust Billy and the owner Jason 110%. They are ALL great guys at Buckhead Imports. JS

Dec 07, 2023

The best team to go see for your car. They go above and beyond to fit you in when you need it!

Dec 07, 2023

Absolutely the best!

Dec 07, 2023

Came in today to Mr.Billy and Mr.chuck and received amazing service on my cls Benz!! They took really good care and made me feel as if they wouldn't just send me out the door with hurtful fee!! I am glad and happy to have came here i recommend this dealer on your foreign cars 🚗

Dec 07, 2023

Great experience overall. Had a tire blowout nearby. Billy helped us get back up and running quick. 5 star service. Thanks Buckhead Imports!!

Dec 07, 2023

Have been going to Buckhead Imports for years and consistently get great service from real pros. Most recently, the team went way above and beyond diagnosing and fixing a really difficult wiring and communication issue in my 12 year old Mercedes e550. I just feel comfortable with them! Great team! Thank you!

Dec 07, 2023

I won't be going back, ever. It was an attempt at a more convenient place than Global BMW. I had Two experiences at Buckhead Imports: 1. First time experience was not great; 3 stars. Got my car back and it was not functional after I left and was en route for my appointment, so I did not have time to take it back. I don't think they test drove it. Turns out they must have broken the charge pipe while performing the other repair. To their credit, they fixed it and made it right at their own cost. They did do the work in the time that they quoted (that is 3* service in my mind because it they should be able to predict how long the work will take; it's part of their core business understanding). They also replaced a parking lamp bulb as a courtesy, citing it was a $2 bulb and no big deal (keep reading part 2 for more of this detail). They recommended a timing chain replacement as preventative maintenance. I didn't have the $4,500 for that work; the cost of which is so highly largely due to BMW poor design. 2. Second experience was electrical; radio, bluetooth, and crusie control issues (and another pesky parking bulb, probably the other side because that's how these work). $250 for diagnosis, which is less than Global, but at least Global would apply that cost to the work if done at their shop. The charge went up to $405 after I was told they needed to inspect the COMM box in the trunk; i thought the original diagnostic cost should have covered that. (in case you didn't know, access to the comm box only requires pulling out the inside trunk cover that just sits in the back with zero attachment). Diagnosis was wiring harness for the cruise control and replacement of the comm box. They also quoted $12 for a bulb and $92 in labor for that, and nothing for the other two error codes. +350 labor to replace the comm box (it's held in by four screws and has 4-5 plug ins; 30 min effort max). their parts mark up is at least 25%. When I noted i was on a budget and wanted them to just code the box for me after i replaced it myself, they declined the work. This is when Billy got snooty and "pass" was his only reply to my request. I might have mentioned that I was going to sell my car, so maybe they thought this was a last ditch effort to make any money on me. On top of that, it feels like i was being unfairly charged because they were trying to make up from their loss from their error on the first visit. On top of this, there are two other error codes that they didn't even address. One looks like a fuel tank ventilation issue and the other looks like a temperature issue (probably unplugged sensor) Conclusion: You won't save anything if you want an alternate to a dealer shop, and they are certainly not friendly to those of us who can do a lot of this ourselves. I understand that coding a new comm box is something I need help to execute. Even if I end up keeping this for a little while longer, i won't be going back.

Dec 07, 2023

Thanks very much to Buckhead Imports - Jason and Liam for providing quick assistance regarding a flat tire I had even though I was not a customer of theirs. My experience with Buckhead Imports was on Nov 7, 2023: On my way to the office, I had a flat tire. The car jack failed. I contacted my insurance company as well as towing companies/dealers located in the area but all said it would be 2 hours+ wait time. A passerby said Buckhead Imports was nearby (less than 10 min walk). I immediately went to Buckhead imports and Jason and Liam provided immediate assistance - no charge. I drove with Liam to my car where he replaced the damage tire with the spare. Jason and Liam were very friendly - they went above/beyond and I highly recommend their services.

Dec 07, 2023

The Porsche dealer said I needed a 40,000 mile transmission service even though my car is only 5 years old with 24,000 miles. The Certified Porsche Techs at Buckhead Imports took a look at it and said no need, everything is fine. They probably saved me $1,000 at least.Thank you Jason and Billy! These guys are top notch and honest as the day is long.

Dec 07, 2023

These guys got me out of a jam, very quickly and free of charge! Awesome spot

Dec 07, 2023

They were awesome! Kind.....Professional......and went out of their way to help me when they were closing! Thank you very much!

Dec 07, 2023

Unbelievable experience they helped fix something small on my car and it was asap and no issues highly recommended!! Top notch customer service!

Dec 07, 2023

VERY capable licensed mechanics. I trusted my BMW M Coupe and 135i to these guys. They did both mechanical and an interior reinstall.

Dec 07, 2022

Billy, Jason and the guys at Buckhead Imports are true professionals. They were patient with me and answered all my questions. Took really good care of my car...I have no complaints!

Dec 07, 2022

Billy, Jason and the rest of the team are the best. Have entrusted them to help give my 35 yr-old BMW a second life (much like it's owner needs...), and they always deliver. Do what's necessary and don't recommend or push work that's not essential or can wait.

Dec 07, 2022

Guys at BI were extremely friendly and really helped me out of a bind. Caught a flat right next to their shop and they let me use some tools I was missing to complete the swap. Would have no problem using them for auto services if ever needed.

Dec 07, 2022

Jason and the team has done amazing work 👏 I highly Recommend!!! 👌

Dec 07, 2022

Just moved back to ATL! cant say enough great things about this place, If you drive a classic Mercedes like I do, this is you spot. Great work, you get what you pay for here top notch service, and I know I can trust these guys to baby my car like always! If you are going somewhere else you are doing a disservice to you and you car.