Buckhead Tire & Auto Repair

Aug 06, 2024

Every night before bed, when I say my prayers, I pray to god this place goes out of business. Anything above a 1 star review here is a fake review. This place might want to switch to bicycles since they clearly cant handle cars. 04 wrangler. Came in 1.5 year ago with a rear main seal leak. Paid $1500. Kept leaking after. Went to a trustworthy mechanic who finally stopped the leak. Said it was the rear main seal and whoever tried to replace it the first time (Buckhead tire and auto repair) just did terribly shoddy work, which is why the leak never stopped. Also, they did it for $400 less. Im glad I didnt come back after it kept leaking the first time. Who knows what they would have screwed up. Buckhead Tire & Auto Repair is not only incompetent, but more expensive. Don’t go here. Thanks for the headache and the $1500 I will never get back I never should have gave you in the first place.

Aug 06, 2024

We recently had the pleasure of working with the team at Buckhead Tire & Auto Repair on July 24th, and our experience was nothing short of exceptional. Richard, in particular, stood out with his outstanding service. Not only did he communicate effectively with us over the phone, but he also impressed us with his in-person demeanor. Richard is incredibly knowledgeable and friendly, making us feel like his top priority. He kept us well-informed throughout the entire process, even as we took the opportunity to go shopping and enjoy lunch. There’s a reason we prefer Buckhead Tire & Auto Repair over dealerships and other shops—they genuinely care about their customers and treat you like family. Their consistent dedication and going above and beyond to ensure customer satisfaction makes us feel valued and important. We had a 2019 Ford F150 and a 2016 Chevy Malibu serviced, both receiving 12-point inspections and oil changes. Additionally, Richard and the team managed to replace metal valve caps on the Chevy Malibu, which two other shops in Chicago could not do. This level of service, backed by the team's expertise, made us feel secure and confident in our choice of Buckhead Tire & Auto Repair. Paul, the owner, is fortunate to have such a great staff and an asset like Richard on his team. Thank you, Buckhead Tire & Auto Repair, for your outstanding service! We truly appreciate your hard work and dedication. Matt and Courtney

Jul 06, 2024

Poorly trained mechanics. Owner gave me $30 credit on a simple battery installation which caused battery to die when I was out of town. Today It took 2 hours to fix a simple problem.

Jul 06, 2024

This place is a friendly location great prices good communication between me and the representative his name was Richard very nice and friendly gets you in and out in a timely fashion thank you again you and your team for taking good care of me I recommend this location. Ms. Ellis

Mar 06, 2024

Always so helpful! Thank you!!

Feb 06, 2024

I've had nothing but great experiences here and they take care of you. Thank you so much Richard!

Jan 06, 2024

This location had great service. Richard and Alvin made sure to be in constant communication before any decisions were made and the car was done on time. I highly recommend this location.

Dec 06, 2023

Called Friday to make an appointment to bring in my car to get a tire plugged on Saturday, I was told no appointment necessary, they could easily get it done, and that I could leave it, walk home and get it a few hours later - no problem. This Saturday morning, I show up, get all checked in, all my information taken, tag number, key taken, and told it would be about 2.5 hours (fine, I'm walking home to wait and could walk back to get it when ready). Then some other guy behind the counter says it won't be done today! He says there are too many before me. That's maybe true, I understand, but which is true - not today or in 2.5 hours?!! (Why aren't these guys on the same page - were they just gonna take my car, get my business, and make me wait all day, and then not fix it?) Mixed messages or being misled (feeling jerked around) is a bad look when dealing with the already scarce free time one has for such small repairs on their weekend.

Dec 06, 2023

Had another great experience here today! I showed up w a nail in tire, they were so pleasant accommodating, and fast, it was patched in under an hour, only $40. Waiting room is great and shout out to Jason who helped me and everyone else there in such a friendly and professional manner.

Dec 06, 2023

i had a flat this morning, and brought it in thinking it would be a long wait. this place was so quick and easy to work with. for sure recommending this place to others!!

Dec 06, 2023

1 star is generous. Had an appointment last week to drop off my car for an oil change, tire rotation and plug. Paid for all 3 services and picked up when they called to tell me my service was complete. Low tire pressure light came on again 2 days later. Took a closer look and realized the tires were not rotated either. Called for another appointment. Was told to just bring it by. I was told “30 minutes” to complete the services I paid for on the previous visit. Noticed 1 hour later they were finally pulling the car in. Total trip took 1.5 hours. Would not have been a problem if they had been honest so I could’ve gone back to work. A little honesty (or quality control,) goes a long way. Just let me go after 1.75 hours. Didn’t get rotated. Was not refunded.

Dec 06, 2023

Alvin is the BEST! He’s so nice, hardworking and really helped me get my car fixed. fasted repair I’ve ever experienced. He is the BEST 10000x

Dec 06, 2023

Appreciated their customer service and speed! Quickly diagnosed the issue and got it fixed ASAP.

Dec 06, 2023

Arthur and Ryan were great at explaining the problems to me and the service was fast. Love their partnership with Costco as well, which gives you a nice discount (15%) if you're a Costco member. Will definitely visit again.

Dec 06, 2023

Damage done to car during service and no responsibility taken from this vendor. Went in for simple oil change. Car running perfectly - I keep it in fantastic shape. Received car back with engine speed adjusted to extreme high levels (why did they even adjust this during an oil change?) and loud noises from the car, because it was shaking so badly. Called many times and was simply put on hold each time f-o-r-e-v-e-r, which seems to be the shop's way of saying "we don't want to take responsibility for this." I went to a different, reputable shop for repairs - some hoses had been split and engine speed, etc. To make it worse, some of the employees there talk to women in a very inappropriate manner. All in all... not so good.

Dec 06, 2023

Dropped my car off after hours and they called me first thing the next morning with breakdown of services needed. They helped offer alternatives for tires to find me good quality and cost-effective. Great customer service!

Dec 06, 2023

I wish I could chose zero stars. Avoid this repair shop at all costs. I dropped by car off with it making a loud noise in the front passenger side under the hood. They said that it was a belt that needed to be replaced so I said to replace it if that is what is needed. I later returned to pick up my car, paid for the repair, went to my car and the noise was louder than ever when I started the ignition. When I went back inside to ask about it, I was met with much attitude from the two men behind the counter. One proceeded to tell me that I instructed him to replace the 'serpentine belt', and that is what he did. I quickly informed him that I have no clue WHAT a 'serpentine belt' is, nor have I ever used that term. Both were extremely rude, and then when I asked what we were going to do to remedy the situation, the guy had the nerve to ask me if I would like to schedule a time to bring my car back to fix the loud noise. Worst car repair shop /customer service ever - and I have had bad experiences in the past.

Dec 06, 2023

I wish I did not have to write this review. I have had good service in the past but the last time they worked on my car, I could have died from the mistakes they made. I bought 4 new tires. Two weeks later a rhythmic sound started. I thought it was related to the new tires. I took it in and they promptly looked at it and told me there was a defect in some sort of piece which was unrelated to the new tires. The tech told me the part was old and in need of replacing. He said the dealership would not sell the part to them so I needed to have it done at the dealership. I asked if it was OK to drive my car. He assured me it was. I asked again, "Can I safely drive this car?" He said yes. I took it to the dealership (had to wait 2 weeks) and I was told everything was OK with the car but at Buckhead Tire they had NOT screwed the bolts properly to THREE of the tires that were replaced. He said one set of bolts he could turn with his finger! I called Buckhead Tire to let them know what had happened. The manager was very nice and told me they had recently fired the mechanic who had worked on my car due to his poor work ethic. I said I understood and was happy he admitted that but questioned why did someone not call me? I could have died on the expressway if one of the wheels came off! I said I would like to speak to the owner about this incident and he promised the owner would call but it has been a few months and I've not heard from them. I am very disappointed because they have done some good work in the past but I just can't trust them any longer.

Dec 06, 2023

If only we could leave zero stars… I was only supposed to have 4 new tires put on. Once the job was complete, the actual owner of the company called me to let me know my car was ready to be picked up. At which time he informed me, my spark plugs needed replacing. Actually, I’m so sick of even thinking about this nightmare I’ve had with them (AND THEY’VE TAKEN ZERO RESPONSIBILITY FOR), I’m done typing. All i can say is if anyone reads this review & still decides to take their car there…. YOU ARE A FOOL!!!

Dec 06, 2023

I’ve been going to Buckhead Tire for a few years now and stop in today to get some prices on tires for my Mercedes. Immediately.upon entering I felt extremely uncomfortable! The older gentleman behind the counter just stared at me very creepily and made the hair on my neck stand up on my neck. Once he asked me if he could help me I explained I need tires for my SUV, the gentleman named Alvin said let’s go outside and look at your tires! Once outside he started to tell me how attractive I was and made an awkward comment about my pants being tight. I told him I was uncomfortable and he apologized and finally looked at my tires, once he looked them over he asked me to come back inside with but I was to uncomfortable and decided I was leaving! Learn how to treat women I will never be back again!

Dec 06, 2023

Thank you so much! Helped out with my engine overheating Highly recommend

Dec 06, 2023

The staff went above and beyond to ensure my experience was pleasant. Everyone I encountered from the admin (Jason and Alvin) to the mechanics were awesome to work with.

Dec 06, 2023

Was a quick and easy oil change Front desk person name Arthur was very helpful

Dec 06, 2023

Alvin was incredibly helpful! Treats everyone like family, which I appreciate. You can tell he truly loves his job and enjoys coming into work, working at Goodyear for 43 years is such an impressive bonus, he handles everyone professionally and gives them as much knowledge as he can about whatever you need (which is a lot!) I got new tires, alignment, new shocks, brake, oil change, transmission, and differential fluid and he called and walked me through the entire process. It was a relief knowing that I could be assured that I was in good hands. Will never go anywhere else! The entire team was great, I would also like to shout out Jason, he was very kind and welcoming as well.

Dec 06, 2023

If you take care of your car, do not expect this business to do so. I have long been a customer here but I am appalled at the complete lack of care they showed my vehicle and mismanagement of communication with me made things significantly worse costing me money and time. I brought my car in for a tire replacement two weeks ago on a Monday. They had to order the tire and told me it would be in the next day. I had to call to check in on the status to be told it would arrive the following Monday. Not convenient but I understood. I followed up that Monday because again, no proactive communication, and I’m told it was shipped via FedEx and is out of their hands… They proceed to tell me it’s arrived an hour later so I take it in. When they replace the tire, I am taken completely aback by how they ruined the alloy tires. Absolutely scratched them all up. Pictures included. When I confront them, they just tell me I need to make an appointment for them to fix this mistake they’ve made. I make one two days later and show up at the scheduled time. They still have yet to attempt to fix the tire and have to outsource someone to fix the mistake they’ve broken. That person has yet to show up and they do not have a solution. They put my spare tire on so I can drive the car but have made no attempt to proactively communicate with me so I’m continually following up trying to understand when they’ll fix the costly problem they’ve caused. I highly recommend looking elsewhere for tire service in Buckhead.

Dec 06, 2023

Terrible experience. Changed breaks and rotors at this location and they were never fixed. Breaks made scraping noice from day one. Took my car back 4 times and nothing was done. Last time I went the lady at front made me feel as if I was lying about the issue even though I’m sure all my visits are in their system. I’d give my money to someone with better customer care and overall service next time

Dec 06, 2023

Terrible service

Dec 06, 2023

These guys are amazing. They have great service and great prices

Dec 06, 2023

These people lie and will leave your car worse off than when it got there.

Dec 06, 2023

Update: 9/08/2023 Taking my car in for regular maintenance and turns out they didn’t even return my wheel lock key so now I have to go pay more money for a new one. Just all around incompetence and inconvenience. (I know it was them because they were the last to replace my tire and need it) 2022 Going to try to make this short as possible but this was the most drawn-out, unprofessional, messy, incapable shop with the most rude and condescending employees. I took my car in for a flat tire replacement & decided to get some routine maintenance that my car was due for (brake pads, brake fluid flush, tires rotated, gen inspection). I wasn’t having any issues prior, but it’d been the set # of miles for the maintenance. Long story short, I came in with a donut and left with brake problems. First day after my initial service I noticed my brakes were scrubbing terribly. Took it back, after sitting in the shop for an hour they warrantied them out and told me they were “faulty”. Red flag. After that change, I noticed they were making a different noise: a whining, drone sound when slowing and stopping. Sounded like my vehicle was a transformer. Took it back, they first tried to gaslight me saying they didn’t hear anything until I called my uncle. Said they’d order new bran pads and bring it back Thursday. Thursday I went back for them to redo the service just for the manager, think his name was Jason, literally tell me I need to learn how to drive and try to mansplain braking to me because “females ride their brakes”. Very rude, very condescending and I knew from then, I would not be returning for any service if that’s how they treat their women customers. I don’t know cars but I’m not dumb, and I know how to drive. Here it is a week later and my brakes are making the same noise, took it to the dealership + they recommended a brake fluid flush, which was a service Buckhead Tire allegedly did and most definitely charged me for. I get my uncle to call back for me to ask for a refund and they tell him I can bring the vehicle back + when he tried to ask their name, hung up on them. Terrible experience.

Dec 06, 2022

Had my brake pads and rotors changed, walked in and everyone was super friendly. Got the job done in an hour, would definitely come back again.

Dec 06, 2022

I’m so glad I’ve found them. Great service and honesty. They checked out my tire that leaked some air thoroughly and didn’t ask for a penny. I tipped the guy working on it and encourage y’all to do the same. With the big chain buying all tire shops out it’s refreshing to go somewhere privately owned and treated.

Dec 06, 2022

This was the most unprofessional Goodyear I’ve ever come in contact with. I took my car to this shop last month Halloween 2022 inquiring on a transmission concern. The guy said they would take a look to determine what was going on. I informed him that my vehicle was covered under warranty. A couple days later it was confirmed that my transmission needed repair so I provided Ryan ( the head technician) with my warranty company’s information. After a few days I call my warranty company they hadn’t received a call from Ryan. So I call the Goodyear shop the technician states he called, he’s doing the paperwork and I should have a quote for repair. Weeks go by, I’m without my vehicle, Ryan still hasn’t called the warranty company and every time I call to inquire on my car he hangs up. When I visit the shop he’s disrespectful and refuses to listen when I ask if he can double check to ensure he has the correct information to contact warranty company. I didn’t want to take the chance of driving my car from the shop in case of further damage but I had waited long enough. Monday before thanksgiving he calls stating that my warranty company said my transmission needed to be taken apart and I would be responsible for the cost. That didn’t sound right because my warranty company still didn’t have a claim on file nor record of him or anyone from the shop ever contacting them. I went up to the shop once again (Nov 21st) Paul the supervisor was there this time. I told Paul the communication issue that was happening regarding his technician calling my warranty company to even get STARTED on repair. Paul called that day, so finally after almost a month of my car sitting I have a claim. Due to the extended time I had been waiting, my warranty company sent an adjuster out immediately which happened to be the day before thanksgiving, however, Goodyear was still open for business. Upon his visit the adjuster, who knew nothing about the disrespect that I had received from Ryan, informed me of the ill treatment he received when he asked to verify the transmission damage and that my car was refused for a test drive and necessary damage assessment in order for him to verify the claim. The level disgust and condescending customer service prompted me to remove my car today Nov 30, 2022 because at this point I wouldn’t even trust them to repair my car if an adjuster was to return. Decency and integrity goes a long way especially when you’re dealing with the safety of someone’s vehicle. And I certainly didn’t receive any of that from this establishment

Dec 06, 2022

Took my car here to get tire patched due to screw in tire, paid $34.00. Not even a week later same tire was going flat again. They said I had another screw in same tire. Paid another $34.00 to get it patched again. Not even a week later tire going flat again. Took to another place and they inspected the tire. Told me that there was a screw in the tire and that the tire had never been patched most likely they were just filling it with air. Called Buckhead Tire and told the guy at desk what had happened. He immediately got defensive and rude and then he told me that he told me to get a new tire last time I was there - which never happened. I didn't need a new tire, just a patch. Anyway, he said I would have to bring my car back to them to inspect tire before he would believe me. How rude like I would lie about getting my $70.00 back. I would never take my car back there again. I don't trust them at all. It was a $70.00 lesson. No telling what the guys in the back are doing or not doing.