Caliber Collision

Dec 07, 2024

Extremely frustrated with the quality of the repair and my experience with the shop. My original estimated completion date was November 8, 4 weeks after dropping the car off. I was finally able to pick up the vehicle on November 25, just short of a three week delay. My insurance only covered a rental car for 1 month. I let Caliber know that I was now being forced to pay out of pocket for my rental car. They told me they would call Allstate for me and request an extension of coverage. A week goes by and I ask if they ever heard back, but they had no idea what I was talking about. No one ever called. Never once did they apologize for the extreme inconvenience it caused being forced to pay out of pocket for a rental car for 3 weeks thanks to their inability to complete the repair on time. When I finally got the car, there were several scratches on the hatch door and spoiler they just installed. I noticed immediately but was so frustrated by that time I was just happy to have the car back. The first time I went to open the hatch the entire back panel comes up when I pull the handle. I look on the inside of the door and the plastic covering is completely unseated. Just unacceptable. They should be ashamed of the quality of work performed. I have no idea how the job took almost twice the time they estimated but was still so obviously rushed. I thought of bringing the car back to them but if this is their standard of repair, I'd rather take it elsewhere.

Nov 07, 2024

Caliber Collision on Dorado has the best staff! Harmony was so friendly, helpful, and accommodating. She's just the sweetest!! They did a great job on my repairs too!

Nov 07, 2024

Calibers was beyond amazing in helping with the process of fixing my car after experiencing a hit and run with my Challenger. They were fast, professional, friendly, communication was great, and my car was finished exactly in the promised timing. My car came out beautiful, you can’t even tell it was hit by another car. The paint is perfect. The body work is perfect. This is an amazing team and need to be recognized for all of their hard work.

Nov 07, 2024

Its hard to rate this one just yet because its still an ongoing process. I CAN say definitively that it has been a VERY long process. They initially took my car in early August, and we didn't get it back until the beginning of October. Initially, communication was not their strong point. I had to call to get updates and find out what was going on. My Rep would never call with anything, only relied on an automated text system. And if I ever did reach them, they would always have an attitude. But ive noticed over time that I stopped having contact with that person, so I suspect they no longer work there. At this point I was put in contact with someone named Collin, who was a marked improvement in both communication and temperment. When we finally got the car back, everything looked great! Looked as good as new. But after about a week we started noticing a lot of squeaks and poor driving. So its going to go back to them to see if they can fix the ongoing issues. EDIT: Car is back in the shop - they missed a pretty major suspension crack that was causing a lot of problems. Took the car back a week ago, got one update but haven't heard anything about 5 days. Again. the biggest problem w/ Caliber is the lack of communication. We'll see where we end up after this one gets fixed.

Nov 07, 2024

I’m not convinced this is a legitimate repair shop. They took forever to get back to me about anything. And anytime I went in for a scheduled appointment, the person I needed to see wasn’t there. They did an estimate and got the go ahead from my insurance, only to tell me on the day of my appointment that they needed to talk to my insurance before they could do repairs. So they couldn’t actually take it in that day. I had my insurance call them and they told them the vehicle was a total loss. Even though the damage is just cosmetic. Honestly I’m glad they wouldn’t repair it, because I wouldn’t trust them to anyways. But this place is either a scam or unbelievably horribly managed.

Nov 07, 2024

Place was nice and clean, word was kept on turnaround time, would totally recommend!

Nov 07, 2024

Rating with 1 star because it is required in order to write a review. I took my 2023 mustang to caliber for damage to the front bumper & hood due to a great dane puppy chewing on it. Caliber called us about a week after drop off and let us know the car was ready for pick up. When we got there the bumper was the most drastic orange peel texture we have ever seen on paint, the hood was dull, it looked like a piece of paper rather than a shiny new car. Collin our service rep said everything would be buffed out and he would call us the next day with an update. After numerous attemps to contact Collin we were informed that they needed to order a new bumper to re paint and needed to sand and re clear coat the hood to correct everything. Not a problem with us, this is not a daily driver so we were in no rush and that was made clear. Two weeks go by and no one will return our calls so I stop by Caliber to check on the car, I was given the run around and basically told no one could give me any information. After almost 30min I am taken to the back lot to see the car and I am in shock! In the attached photo is yellow pieces of masking tape for every spot in the paint that either had debris (dirt, sanding remains & even a bug) or a divet in the paint caused by a bubble in the clear coat that popped as it dried and left a void. There is also a large run in the pain on the bumper, 2 large areas where you can still see the grey primer and the entire bumper has so many layers of paint it is gummy and thick and has peeled off. The GM David informed us that they CAN remove debris from the paint, but the insurance does not pay them to do that. He also stated they do not paint in a sealed paint booth. He told us our standards and expectations were higher than the shops standards and that if we wanted work that good we needed to take the car to Loids. My husband and I were BLOWN away by this. The hood looked like a golf ball from the amount of divets in the clear coat so to say we have too high of standards is absurd. We were lied to several times, given excuse after excuse and told that their quantity of cars over quality is their priority along with their profitability instead of customer service. We were also told that over spray on the windshield, headlight and lower valance was rubbing compound. We were also told that we could listen and accept what David the GM was telling us or we could be escorted out so after feeling threatened we contact our insurance agent and asked if we were allowed to take the car, we did not feel comfortable leaving it with Caliber or their GM David after everything that occurred. We were advised to mark every imperfection before leaving and that is what we did with the yellow tape. DO NOT TAKE YOUR VEHICLE TO CALIBER!

Nov 07, 2024

I just want to thank everyone at Caliber Collision for taking care of my repairs! Hopefully I won't have to come back lol. But if I ever need to or need to refer someone, I will refer them to this location. Thank you and God bless!

Oct 07, 2024

Great job and regular communications!

Oct 07, 2024

This facility was great. I highly recommend them.

Oct 07, 2024

Wonderful communication! Great service and very efficient

Oct 07, 2024

Do yourself a favor and DO NOT bring your vehicle here, unless you want to take it back multiple times, and have it Jerry rigged to make it look like it’s a safe vehicle to drive. I had to bring my vehicle back about 7 times. Each time I took it back it came back with a new issue that they caused. I eventually got tired of it and took my vehicle to be traded in. The vehicle was inspected and I was advised that when it was “fixed” there was a panel welded to the vehicle and some parts were weren’t actual parts, they made some short cuts to make it appear that it was fixed. I was told the vehicle wasn’t even safe to drive. They were paid out 13,000$ to fix it and they just made it ultimately worse. Not to mention, they were supposed to call me to try and fix it again and it’s been 2 months and I haven’t heard a thing.

Oct 07, 2024

Great service ! Super helpful and communication was awesome. Loved the texting option.

Oct 07, 2024

Really excited to get my car back early. Everyone was very helpful and friendly.

Sep 07, 2024

Caliber Collision does excellent repairs, top-notch customer service!! I also like that I can leave my rental car with them and rental agency picks up the car from Calibers which saves me time!

Sep 07, 2024

Fantastic staff! Our beautiful truck looks amazing and got her back so fast!! Thank you Harmony, David and Roger!!

Sep 07, 2024

Nice staff, very friendly and helpful.

Sep 07, 2024

Service was amazing! Crew, especially Colin, really went above and beyond! Highly recommend for collision repair service!

Sep 07, 2024

The staff at Caliber Collision were awesome. Colin, the adjuster kept me informed as to the process and progress of the repairs. All was on timely manner.

Sep 07, 2024

We highly recommend Caliber Collision. Great staff and happy with body work that was completed on our vehicle. We have used them several times as well as family members. Thank you! Wish we had better drivers in Albuquerque, glad we have a company that is on top of their business to help with collisions

Jul 07, 2024

Caliber collision kept me up to date on what was happening with my repairs. Repairs were done on time and everything looked great. I would definitely use them again.

Jul 07, 2024

I had came in here after getting in my crash and everybody there is super nice the front desk lady harmony is super sweet and very helpful and all the techs had my car in and out in a matter of no time!! I would highly recommend coming to this shop for repairs they are excellent!!

Jul 07, 2024

Just a joke...look elsewhere for real quality and competent body work. These guys and it's manager are sloppy, unprofessional and down right lazy...too many mess ups to relay in a Google review. Lot's of quality body shop alternatives. Do a little research. Stay away from this dive shop.

May 07, 2024

Amazing staff and great quality! Thank you all so much!

May 07, 2024

Caliber Collision provided exceptional service in restoring my classic Geo Metro to its former glory. The attention to detail and craftsmanship were evident in the flawless repair work. Moreover, the staff was incredibly accommodating and professional, making the entire experience truly outstanding.

May 07, 2024

Most friendly and helpful team of workers I've seen in any establishment in a very long time. Incredible service!

May 07, 2024

Not a car guy, but never felt talked down to by anyone. Happy with my experience. Much love to the whole crew. Thanks!

May 07, 2024

Wow, excellent, amzing, wouldn't go anywhere else. Ever Can't get better than the service Provided by Roger Garcia He needs a raise