Caliber Collision

Oct 06, 2024

I wish zero stars was an option. Would not recommend!! We went there to get a dent fixed. They told us they were ready and to bring our vehicle in and leave it, went back to pick it up a couple days later and were told they actually only had some parts and would have to bring it back again. Brought it back the second time after multiple communications attempts and they wrecked the truck pulling it in so the step bars had to be replaced now. Had to reach out several times again to get the step bars fixed that they wrecked. Brought it back and asked for at least a discount or something to make it right after having to make three trips there, missing work, and them wrecking the step bars and they were not willing at all to work with us to lower the price or fix anything additional for free. Terrible communication and bad business ethics. Do not go there!

Apr 06, 2024

I love caliber collision!

Feb 07, 2024

Great work. Car was very beat up but looks great now!

Feb 07, 2023

Was amazingly helpful with an estimate for my car after an accident. Very helpful and planned to get my car fixed their too. Great service.

Feb 07, 2022

First and foremost this incident was a huge wrench in our preparation for the baby. We hit a pot hole on the interstate land our steering wheel jolted anytime we went over 40mph. Terrifying really, and I was 7 months pregnant so freaking out about how to pay and everything. Well Darby really went out of her way to make sure we were informed, and she kept in contact more than the insurance company! She was kind, she understood when we got frustrated and remained friendly and helpful. They went far beyond what they had to do and it all started with Darby. Her manage also had them clean our car due to it taking longer than we all predicted to fix. Just amazing to be treated like a human after this last year. We will definitely continue using them and look forward to seeing Darby!!

Feb 07, 2022

Once I got over the negative aspect of needing body repair performed on my car, Dan Caplet, Carol Hwang, Rose of Caliber Collision went above and beyond to do everything possible to make this a positive experience. Of course they were courteous and on time, but in addition thoroughly knowledge both of the needs to repair the car and the interface with my insurance company and rental car, everything necessary to miminize any inconvenience. Furthermore, they looked for all possible options to gain the best leverage of the cost of the repair identifying repairs that can be done in conjunction with the claim which improves the overall condition of the car for minimal cost. I wouldn't want to go anywhere else.

Feb 07, 2022

We were very pleased with our experience and will definitely use them again in the future. They were super patient with us even after we had to reschedule numerous times, and they even threw in a wash and detail!

Feb 07, 2022

Went there for a estimate let you know about there after next so we'll see

Feb 07, 2021

Caliber did an excellent job in repairing our Acura after we hit a deer, including a headlight replacement.

Feb 07, 2021

The staff at Caliber is incredibly professional and knowledgeable. Carol Hwang went above and beyond my expectations. My vehicle looks great and they tolerated my craziness bugging. Thank you all for the great job l!

Feb 07, 2021

These shops are a joke! Only there so insurance companies can use them to do cut rate repairs on your vehicle. I would not take my vehicle here avoid at all costs! Wayne the shop manager is old washed up alcoholic with a bad attitude. Had to take my car back 3 times to have adjustments made from the cut rate shoddy repairs they performed!

Feb 07, 2020

Driving from Nashville back to Knoxville my drivers side wheel just breaks off and down the ditch we go in Crossville. ABRA Alcoa highway kept us informed. They contacted me when they had the truck towed in to their facility. They kept in contact with me over the time my vehicle was there. My car was there for only 6 days. I would highly recommend ABRA to anyone! Thank you Brandon for going the extra mile and the great customer service!

Feb 07, 2019

Excellent job but missed a few minor errors. Had it in with a rental and fixed in 2 days. No extra cost..

Feb 07, 2019

Good place to get car fixed

Feb 07, 2019

I have had the worst experience with abra, from Callahan location to alcoa. The body work was good after 2 tries. On the way home from abra I was sitting with car in park, applied the park to shift in drive noticed clicking noise in gear shift. Next morning opened the hood, noticed coolant level very low. Called asked exactly what was replaced on vehicle since never was discussed until then. So I will take back just to let them hear noise but I will be taking it somewhere to get my vehicle straighten out. I told them when I took vehicle in to check noise when you turn heat on, noise still there. Not understanding why other issues are occurring.

Feb 07, 2018

I brought my company vehicle in for repair and they were great with communication throughout the entire process. The truck looked brand new when I got it back! I would highly recommend them to anyone needing body work done. Great customer service and outstanding work!

Feb 07, 2018

I could not be happier with ABRA! From the moment I walked in the door to the time I picked my car up was an exceptionally pleasant experience. I was consistently updated and always spoken to kindly. My car looks new and well taken care of. I highly recommend them and their outstanding service!

Feb 07, 2018

They completed the work on time and to my satisfaction.

Feb 07, 2018

Very friendly efficient and stand behind their work

Feb 07, 2017

They do great work!