Caliber Collision
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Review highlights
"… . I am greatly appreciated of all the hard work and efforts that went into my vehicle's service. They were helpful with information and courteous with my situation."
"Couldn't be more pleased with the service I received at South Tryon location."
"The customer service was great along with the quality of work."
Overview
Categories
Auto body shop, Auto bodywork mechanic, Auto dent removal service
Directions
10421 S Tryon St
Charlotte, NC, 28273
Phone number
Call: (704) 496-7700Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Reviews
Nov 30, 2024
Great communication and service!
Nov 23, 2024
Be aware of the parts they installed in your vehicles. They install a parts form LKQ salvage (junker). I took my GMC sierra to get fixed there and I trusted their work until my car started to have problems. I hired my own mechanic and he realized that the part they installed was not well placed and they also put rubber between two pieces to avoid friction. The part was also rusty and not aligned. This place DON’T care about your SAFETY. DON’T GO THERE!
Nov 23, 2024
Had a great experience with Caliber and would use them again.
Nov 07, 2024
Did a great job repairing my window and I was informed daily of the progress!
Nov 07, 2024
It was great working with Michael, addressed all my concerns to him and he kept me well informed throughout the repairs.
Nov 07, 2024
Melvin was great!
Nov 07, 2024
This Caliber Collision location is outstanding! They took care of me and my vehicle quickly, beautifully, and for a very reasonable price.
Nov 07, 2024
Great all around customer service. Car was successfully repaired and looked just like brand new!
Nov 07, 2024
Great work and customer service
Nov 07, 2024
I broke down at the car wash across from Caliber and Richmond came to the rescue !
Nov 07, 2024
I recently took my vehicle to Caliber Collision, and I had an outstanding experience thanks to Richmond, the representative who assisted me. Richmond was incredibly professional, knowledgeable, and went above and beyond to ensure I understood every part of the service process. He was informative and took the time to answer all my questions, making me feel confident in the care my vehicle was receiving. If I ever need service again, I’ll definitely be asking for Richmond, as his dedication to great customer service made all the difference. Highly recommend this Caliber Collision if you’re looking for a place with exceptional staff like him and great service.
Nov 07, 2024
My 2021 4Runner was in an accident and it was repaired by Caliber Collision on S. Tryon. Melvin and his team were proactive in overly communicating every step of the way to keep me informed of where they were in the process. I've never experienced this level of customer service from a shop. They had my truck finished by the original estimated date and it was perfectly clean and ready to go when I arrived. It looks fantastic and drives great. I unreservedly recommend their services.
Nov 07, 2024
TOP NOTCH!! Michael was very professional and thorough with the process. Received my car in less than 72 hours. Highly recommend Caliber Collision!
Oct 07, 2024
Had an amazing experience with Calliber Collision on S Tryon after being rear ended! I was really stressed having to take my car to a random place that was in network with my insurance but it ended up being a blessing! They kept me updated almost daily which I was super impressed with (other places I’ve had repairs done do NOT do that!), the completion date only had to be moved once after they took apart my car and realized my frame was much more damaged that it appeared, and after that it was ready on the exact date they said it would be! They are super friendly and actually cared. I didn’t even realize they were going to wash and clean my car so that was a nice surprise! I will definitely be returning and recommending them!
Oct 07, 2024
Hats off to this business, the wonderful staff and care on my vehicle!!! I was involved in a hit and run car accident that resulted in damages to my vehicle. The work they did to repair my vehicle was flawless! Each interaction with the staff was taken with professionalism, patience and empathy. They went the extra mile in providing additional services, which provided me with optimal satisfaction!!! Thank you Frank, Naomi, Stan and Richmond, you all are amazing!!! I 100% recommend them when you need your vehicle repaired!!!
Oct 07, 2024
I was very appreciative of Caliber getting my MINI in for hail repair. I was supposed to have my car polished and detailed at a later date after pickup. I called, dropped my car for a whole week, and never got an update. I was headed out of town that weekend and when I called Friday I think they had forgotten my car. I picked it up, and the tech said detail would reach out to me at a later time to schedule. It has been over a month. Still no contact from anyone at Caliber. My insurance paid you guys close to $16k for repairing my car, you would think throwing in the detail to clean all the dust and tape marks off my car would be a courtesy.
Oct 07, 2024
Simply unbelievable! Made the appointment for estimates, went there, got confirmation of everything being done, then 2 weeks later they call me to “help me make an appointment”, because they don’t have any information about that appointment, or any work being performed.
Oct 07, 2024
Very friendly staff and expert work throughout the estimate and repair process!
Oct 07, 2024
Great customer service!
Oct 07, 2024
They were not honest at the beginning with my current vehicle that has been in the shoo for greater than 4 months. The lady at the front desk is really good. Once they admitted the mistake communication and staff did better but it should not take 4 months to be honest!
Oct 07, 2024
Ty, Kody , and Melvin are very helpful and wonderful
Oct 07, 2024
Unfortunately I had to use them twice within a few weeks but working with Richmond was great. They listen and they keep you well informed. Quality of work was excellent and they stand behind their work.
Sep 07, 2024
Caliber did a great job repairing my car and Kevin kept me informed throughout the process. They made it easy
Sep 07, 2024
Not only does the repair look great- but they cleaned my car better than I've ever seen it. I was really impressed like they gave me a whole new car! I also received a daily text on the status of the car. And drop off was so easy and fast. Highly recommend them.
Sep 07, 2024
Ty and Kevin is the best!
Sep 07, 2024
Ty was wonderful she was understanding and was able to get me in right away
Sep 07, 2024
Great shop. Got my vehicle fixed way before the quoted repair time. Ty was a great advisor and provided excellent customer service!!!
Sep 07, 2024
Just spoke to TY , she is fantastic and so professional and very quick 😊 Alyssa Holland
Sep 07, 2024
My car was broken into and based off of reviews and my insurance recommendation I decided on Calibur and specifically this location. My sunroof was on national back order and took some time for Lexus to get the part but I was kept informed every step of the way by Richmond by calls and text. Thank you, Richmond! Tye was great at answering questions for me when regarding pick up and Naomi helped me with paperwork when I picked the car up. Thank you for the great customer service! That isn’t so common anymore!
Sep 07, 2024
UPDATE!!!! I previously put in a review about caliber collision saying I was a Happy Customer but I take that back. I thought I was being considerate and patient considering the fact that there was a hail storm here in Rock Hill and many people were affected by it. But considering the time/Months my car stayed at Caliber Collision, I should not still be discovering issues with my vehicle. Caliber Collision had more then enough time to fix my vehicle and return it back to me with no other issues, but unfortunately that was not the case. since writing my review other things were discovered. When I first received my vehicle back I reached out to caliber about one of the buttons for the window. It was missing and I was told it would be replaced. That was back in July, it is now September 7th and I still haven't heard back. And now I just noticed that I am missing my "Hemi" sign on my vehicle. I have a 2018 Dodge Challenger RT. When my vehicle was sent to Caliber Collision it was on there but my vehicle was returned without it. I don't know why or how it happened but I don't know about caliber collision. My thoughts on this place has totally changed.
Aug 07, 2024
Customer service was great. The service manager was also very helpful and assured me if I had concerns I could give him a call. Great job overall and I would recommend Caliber Collision to friends and family.
Aug 07, 2024
They did an amazing job and cleaned my car too. Was very pleased my car was broken into and they made it like it never happened
Jul 07, 2024
Fast got my car back much sooner than I expected. Ty at desk was amazing. My car was expertly detailed inside and out. Amazing my car looked brand new inside and outside. The detailed person deserves a bonus. I highly recommend this location. You will be glad you did. Even Enterprise in same location. Seamless and highly efficient and highly effective
Jul 07, 2024
So recently I was the victim of an attempted theft of my Kia. My insurance company works with this company to have repairs made. I asked for something close to home in Monroe, not very far away because I dont like driving very far. I was told location would be close to home. Well with out my consent the company switched the location, to the location near the border of SC. Over an hour away to get my car back. So I was very annoyed by dealing with them already after this. Once I arrived to get my vehicle back, to my surprise they had taken everything out of my car and had shoved it in the trunk of my car. My glasses were broken and honestly this really set me off. I'm a mother of 2 and my car was a little messy but I never asked them to clean my car out. I just wanted my car fixed. They had no right to go through my car and take it upon themselves to shove all my belongings in the trunk, with out consulting me first. I wasn't happy about that at all, they just shoved everything in my trunk and broke my glasses. I just wanted my car fixed. So my experience was not at all ideal. Also customer service never gave me a clear reason for the location switch. I honestly still don't know why they did that to me. Most likely because of money because of the tow. My car had to be towed. Not a good experience at all.