Caliber Collision
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Review highlights
"They got me in for an estimate in a timely manner and repaired quickly. I had called several other shops of whom were booked out for months just to get an estimate."
"Wow this place is great, from the front desk to the service and the manager."
"No run around, great customer service, great, hardworking people."
Overview
Categories
Auto body shop, Auto bodywork mechanic, Auto dent removal service
Phone number
Call: (719) 262-0077Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
Caliber Collision didn’t become the nation’s leading collision repair provider by accident. With our team of highly skilled certified technicians and state-of-the-art equipment, we are committed to excellence in every auto body repair to get you back on the road quickly and safely. From minor dents to major collision damage, we have the expertise to handle it all. Our comprehensive range of services are backed by a limited lifetime warranty and includes expert auto body repair, dent removal, fender repair, and more. When you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Reviews
Nov 29, 2024
This is the most professional auto body shop I have ever been to. I was kept informed of the status of repairs and estimated completion date. Car was immaculately cleaned when I picked it up.
Nov 15, 2024
Excellent quality of repairs done. Very professional people that show pride in all aspects of their work. Thank you!!
Nov 08, 2024
They provide a good service and communication with the costumers
Nov 06, 2024
Job well done.
Nov 06, 2024
Proficient, professional and great customer service shop.
Nov 06, 2024
They did a great job, on time, and kept us informed along the way!
Nov 06, 2024
great job and A+ customer service!
Oct 06, 2024
Communication was outstanding, they kept me informed every step of the way!
Oct 06, 2024
Muy buen servicio y es un muy buen taller de pintura y latonería en Colorado Springs
Oct 06, 2024
Sadly, I have worked with several collision repair companies over the years. This particular Caliber Collision location is by far the worst collision repair shop I have ever dealt with. First, they insisted on keeping the vehicle right from the first visit when information was gathered for the estimate, etc. So my vehicle sat there for weeks waiting for parts to arrive despite being fully and safely drivable. Second, they never provided an estimate on cost or schedule (it is being covered by insurance, but I should still receive an estimate before parts are ordered or work commences.) Third, they were completely uncommunicative regarding schedule and other updates along the way. Over the four week span, they only reached out once. I had to call for updates periodically to get any information at all. Fourth, the one time they did call, they stated that my vehicle should be ready in two days. It was not. It took several more days, with me having to call every day for a status update - waiting on hold for 5-10 minutes each time while they "checked on it." Summary - Terribly disorganized, poor process, poor customer service, and virtually non-existent updates. Still don't have my vehicle back, so I can't comment yet on the quality of work. Hopefully it is better than the rest of the experience so far. Edit: I now have my vehicle back, and the work does appear to be of high quality. They also explained that they recently added some staff assignments for client communications and updates (only in the past week or so), so the communication should be improving.
Sep 06, 2024
Excellent experience. Work was flawless, communication was great. Highly recommend.
Sep 06, 2024
Excellent work and excellent customer service. I highly recommend caliber!!
Sep 06, 2024
I have had my car repaired at this location on two occasions and both times they have done a great job of communicating updates and keeping me informed of the process. They arrange everything for the rental car and make everything a smooth process.
Sep 06, 2024
Very professional, kind, quick, and communicative throughout the process. The GM was especially kind and thorough.
Sep 06, 2024
Very satisfied with their work and excellent customer service.
Aug 06, 2024
Good service. Timely. Good attention to detail. Nice shop.
Aug 06, 2024
Repaired broken mirror. Very satisfied!
Jul 06, 2024
Caliber Collision handled the repair on my car very efficiently and went above and beyond by finishing early and delivering my car to me - looking like a new car - because I had already returned my rental car.
Jul 06, 2024
Everything ran so smooth. Jenn was great, definitely recommend them to anyone!
Jun 06, 2024
Brought my brand new car here for a repaint of rear bumper and replacement of trim piece after it got swiped. They were quick and efficient. Picked it up and there was a roll in the paint probably from a trim tool when putting the bumper back on. Tech tried to tell me it was already like that not the case on a car that had 50 miles on it. Service advisor was quick to tell him to get it back in the bay and fix it. They delivered the car to me the same day. There were some dull spots that weren’t buffed, I was able to fix it with compound and polish. Over all great experience.
Jun 06, 2024
Called about a windshield replacement. Friendly service, but a little overpriced compared to local competitors.
Jun 06, 2024
First rate repair and service.
Jun 06, 2024
I wanted to give a shout out to two employees who were wonderful to work with when my girlfriend and I took her care in. Jen and Jose took excellent and quick care of her car and were a pleasure to work with.
Jun 06, 2024
I was never called with updates through the entire process even though I was told I would be given them. Vehicle was repeatedly not ready when they told me it would be. Before I even got the car out of it's parking spot I had to return it because the battery was discharged and it would not start...which is a pretty important check before telling the customer the car is ready. I've done business with Caliber multiple times and the service was not up to par this time. Only thing I can think that would account for this drastic of a change is a change in leadership.