Caliber Collision

Nov 26, 2024

Friendly service. Kept us informed of progress. Car was cleaned inside and out. Fantastic job by all involved.

Nov 20, 2024

Customer service was great, car was returned early and repairs looked fantastic, very easy to work with!

Nov 20, 2024

From the time I dropped off my vehicle until it was ready to be picked up I received continuous updates from my advisor. Caliber worked with Enterprise so I was picked up at their facility and taken to Enterprise to get my rental. When my car was ready I was able to leave my rental at Caliber and Enterprise picked it up. So convenient.

Nov 20, 2024

Small repairs that would have been done in 2 days, took 3 weeks! I was given different excuses when I asked for updates . Unacceptable. Do yourself a favor. Go to ANOTHER repair shop.

Nov 13, 2024

Good

Oct 27, 2024

Excelente lugar buen trabajo y los trabajadores muy amables buen servicio

Oct 27, 2024

Excellent staff my car look like it had never had any problems at all I'm getting ready to visit with them shortly again only place I'll take my car

Oct 27, 2024

Great Service, Great work!!

Oct 27, 2024

My experience at this location had a promising start but unfortunately, it ended on a negative note. I initially brought my Kia in for a minor issue, specifically to have the steering column fixed and the locks changed. I was informed that this should take no more than a week, possibly a bit longer if additional issues were found. I emphasized that I only wanted the work specified in the adjuster's report to be done. However, the process ended up taking over a month, leaving me without transportation. Throughout the waiting period, I encountered delays and was told about various unexpected problems with my car, which I had not experienced prior to bringing it in. When I finally received my car back, the locks were still not functioning. I was surprised to discover that the issue had not been resolved, and I only found out when I attempted to lock my car and it wouldn't work at all. After contacting an employee about this, I was assured that the manager would be informed, but unfortunately, I never received any follow-up. Based on my experience, I cannot recommend this Caliber Collision location.

Sep 27, 2024

A huge "buyer beware" on this company. I brought my car in to have my a/c repaired - it was supposed to be an insurance approved location due to the nature of the damage. When I dropped it off, I told them to call me before any repairs were done because it was December, money was tight, and I didn't really need to have my a/c in the winter, so it could have waited. I got this in writing and even signed that request. A day later, they called me the work was completed. This surprised me as I was never called to approve it, but then they told me that there was no cost; the insurance was covering it, so they went ahead and did it. Cool. A/C was working great and it cost me nothing. Awesome. Or so I thought. A week later, I got a call from caliber saying they had made an error and I actually owed $750 for the deductible and it was due right then. I called my insurance company who confirmed there was a $750 deductible and that the insurance agent hadn't even made it to the workshop before they had already started work. The insurance had back and forth with both caliber and I, but they attempted to smooth this all over with them and take care of the issue, and the constant calls from caliber wanting their (unapproved by me) money stopped... for a while. Fast forward to the end of August and AGAIN I start getting calls from caliber, saying there's balance due. I once again stated that I never approved the work and have a receipt from them stating I owed $0.00. By this point though, I was tired of hearing about this mess, and since my insurance wasn't going to help me through it and I wasn't dropping money on Christmas presents, I opted to pay it. Absolutely horrendous experience with caliber. As far as figuring out the administrative side of things, they have no idea what they're doing. I urge customers to go elsewhere (there's another body shop next door, for instance) or you may be in for a rude awakening.

Sep 27, 2024

You have to make an appointment to get an estimate! Just plain LAZY!

Aug 27, 2024

Excelente trabajo lo recomiendo al 100

Jul 27, 2024

Good customer service 👍

Jul 27, 2024

Mark Herrera is a great service advisor. Highly recommend Caliber and Mark!!

Jun 27, 2024

Customer service was great. They kept me up to date and the car LOOKS great!

May 27, 2024

Andrew Ayala was Amazing! I had many questions and he was patient with me and helped me understand everything I was confused on!

May 27, 2024

Andrew was very helpful on everything very knowledgeable thank you !!!!

May 27, 2024

Honestly hands down best place to go to . The repair will have you say damn that’s good

May 27, 2024

‘Great experience.

Apr 27, 2024

Great place to go for anything vehicle repair!! Andrew was my go to person from start to finish and his (and everyone else I encountered) customer service surpassed my expectations! Kudos to all for a job well done!!

Apr 27, 2024

It's been over a month and my car is still in a standstill can't get no answers ,call them they can't return my calls or the guy is not in today or he won't be here till 2pm I'll have him call u back ......I won't use them anymore at all I tried to use them since it was close to my house ...smh

Apr 27, 2024

Met my needs and kept me updated. Great service.

Apr 27, 2024

The staff was very professional and informative!! Very friendly service mark is the best!!! He delivers every time!!!