Caliber Collision

Dec 07, 2024

The customer service was terrible. I told the service man Mike the areas my car needed to be worked on and he began marking every detail of my car with a red mark after I already told him the focus areas. The next day they called saying they could not do the repairs — causing further stress and having to find an entire different location/towing due to their terrible process. They also left the marker on the car causing further confusion for my new repair workers. I do not recommend this place to anyone, they do not know what they’re doing!

Nov 23, 2024

Service and communication were top-notch. I recommend and will return with my other vehicles when needed.

Nov 07, 2024

Customer service started out great. Let's start with the good. It was a smooth process with dropping my car off. They maintained communication during the repair process and finished earlier than expected. The problems came about when I retrieved my vehicle. I noticed paint imperfections as soon as I made it home. I notified them the next day and they asked me to bring it back, which I did. While going over the 3 minor imperfections my advisor informed me that they didn't do any work to my door handle area, insinuating the chip was there prior to them repairing my car. I dropped it. However, after thinking about it for a while I realized my entire door was replaced which means something was done to my door handle. Also, I reviewed pictures from my accident which clearly showed the chip was not there prior. When I completed the initial review, which they insisted I do several times, and requested I give 10s, I mentioned all of this. Dave called me almost immediately and informed me that he was never told about the chip so I informed him how I was gaslit by my advisor Claudia. Dave insisted I bring my car back so that he could take a look and I was; however, I opted not to because it is inconveniencing me and the flow of my life. Lastly, and I didn’t even try to bring it up after all of this, I noticed they did not put the model (Malibu) on the door they replaced. As an untrained professional I should not have caught these things, especially if my car went through an "inspection" prior to me being informed that my car was ready. I also felt compelled to not only leave a review but to give 10s due to them repeating it several times throughout our conversations. I refuse to provide 10s or 5 stars for service if it was not stellar service. There was a better way to handle the discrepancy about the chip on my door handle and Claudia did so poorly. As previously stated in all of my other survey answers, I no longer wish to correct the chipped paint in my door handle and please do not contact me regarding this matter.

Nov 07, 2024

Great customer service!

Nov 07, 2024

Nice Job, very good communication.

Oct 07, 2024

I am very satisfied with the work I had done Joseph help me from the beginning to the end with no problems I would recommended anybody who has any bodywork needing to be done to go to caliber collision off of South loop

Oct 07, 2024

Service was quick and professional!

Oct 07, 2024

Wonderful, seamless experience at Caliber collision 1515 S loop west. Quick intake, turnaround, perfect body repair job. Car had multiple deep scratches/dents. Joseph did an amazing job, restored the paint/body to brand new condition. Joseph and team made the entire insurance process super easy and simple, no hassles. 200% recommended...they are true experts !

Sep 07, 2024

Great communication !!thank you so much

Sep 07, 2024

Joseph and staff friendly and very helpful . This is an awesome place. And very professional service!!

Sep 07, 2024

Joseph and team did an amazing job

Sep 07, 2024

Joseph was Awesome, the repairs and service was untouchable....Thanks So much... Tanner

Sep 07, 2024

Joseph was very communicative and responsive. The work done was great!

Sep 07, 2024

Thank you so much for doing an amazing job repairing my vehicle, the communication and progress on the vehicle, amazing customer service Kendall kept me updated the whole time. My vehicle never looked so amazing.

Sep 07, 2024

I have not had customer service this good in a while. Kendall was amazing. He called me every couple of days with updates on the status of my vehicle and totally kept me in the loop. I really believe that they care about their customers. I would definitely use this location again.

Sep 07, 2024

Joseph and staff did a great job on my vehicle.

Sep 07, 2024

Joseph did a very good job with my car and communicating. Joseph was very helpful Thanks

Sep 07, 2024

Joseph probably excellent service on my updated on my truck.

Aug 07, 2024

Claudia and staff were amazing! They provided timely updates and were great with communicating the process.

Aug 07, 2024

Great communication and service!

Aug 07, 2024

Joseph and staff were great. Were able to get the truck finished on time. Even post hurricane !

Aug 07, 2024

Joseph and staff were very helpful. Repaired my vehicle earlier than expected which was greatly appreciated.

Aug 07, 2024

This 5 star review is about Caliber Collision however the story started with their competitor Cubbage Collision across 610. Geico sent me to Cubbage Collision across route 610 to repair a bulged and misaligned hood as a result of a minor accident. Cubbage estimated over $3000 repair which caused Geico to total my car. I decided to buy the car back and fix the hood. When I drove across 610 to Caliber Collision, I asked David, the manager, whether the hood can be fixed without being replaced. He and three workers spent like 2 minutes to align the hood and press down the bulge and the car was good to go. I can't thank David and his team enough to fix the deformed hood which Cubbage asked for $3000+ to fix. Not only did David demonstrate superb customer service, he also effortlessly showed that he is much much more resourceful to provide a simple fix for an old car. Cubbage workers not only stole my clothes in the trunk, they also damaged my power window during the time my car was sitting in their shop waiting for Geico to make a decision. The Cubbage manager attributed all the failed components when the car was in their possession to wear and tear. If you are in the neighborhood needing autobody work, I can tell you there is no comparison between Caliber and Cubbage. Take your car to David's team at Calliber Collision and they will take good care of you and your car. Cubbage Collision from front desk to repair team just care about your money. They steal your belongings in your car and damage your components. The decision between the two shops is super easy for me.

Jul 07, 2024

Joseph and his staff was very good to me. Very nice and prompt . I was updated through text consistently and I’m very happy. Thank you all !

Jul 07, 2024

Joseph and his team did an amazing job. My car was fully repaired ahead of schedule.

Jul 07, 2024

Joseph and shop did an excellent job for me. If you need any work done I highly recommend this shop!

Jul 07, 2024

Joseph helped me out tremendously! Excellent place to take your car to! Highly recommend!

Jul 07, 2024

Joseph was amazing delivering my car before expected time. Thank you so much for the five star experience. Highly recommended!

Jul 07, 2024

Joesph was extremely helpful through the process and my vehicle was completed before the due date . I will definitely be recommending this location!

Jul 07, 2024

Joseph and his team were very polite and kept me inform about the progress of my truck. If I need that type of service again I will use them

Jun 07, 2024

10/10 recommend

Jun 07, 2024

I am incredibly grateful to Chad for fixing my car. His professionalism and expertise were evident from the start. I appreciate Chad's dedication and excellent service. I can't thank him enough and highly recommend him to anyone in need of car repairs!

Jun 07, 2024

Joseph is awesome great job nice people

Jun 07, 2024

Joseph and team were great!

Jun 07, 2024

Joseph had great customer service skills! I recommend anyone that is having issues with their car to ask to be serviced by him. My experience overall was a 10/10 and I got my car back a lot quicker than expected!

Jun 07, 2024

Joseph was a great help. Car looks great recommended for your car repairs

Jun 07, 2024

The office staff were very helpful and personable. My car repair was completed before it was scheduled to be and it looks and works great. They also helped me with my connection with Enterprise which was a weight off and I felt very supported throughout the process. I appreciated the daily text updates as well.