Caliber Collision

Dec 06, 2024

THE PROFESSIONALISM DISPLAYED BY CALIBER WAS SUPERB. THE WORKMANSHIP WAS EXCEPTIONAL. THE CUSTOMER SERVICE WAS EXCEPTIONAL . IN ENDING THE REPAIRS WERE COMPLETED IN A TIMELY MANNER AND WITH A TERRIFIC FINAL PRODUCT. TY, LAWRENCE COLT.

Dec 05, 2024

This body shop informs the repair process every day, and the technology is good and quick and accurate.

Dec 04, 2024

Our father's primary vehicle had a fair amount of passenger side body and structural damage after a hit and run driver incident. Troy and all the staff were courteous, extremely accommodating, facilitated all necessary details, and delivered back the vehicle in a safe mechanical state. Esthetically there is no sign of the damages incurred from the wreck. The vehicle looks more pristine than the days prior to our incident. The Caliber team also worked to complete all the repairs earlier than expected which helped greatly in mitigating prolonged rental cost. Great experience and reduced the added stress going into the holiday season for our family. Thank you!

Dec 03, 2024

Had an amazing experience working with this shop. Getting into a car accident is one of the most stressful things to ever deal with, but not with this company. Hassle free, on time, with great communication.

Nov 30, 2024

Did a good job. Quote was a lot higher than I expected. But it was covered by insurance. They don’t offer drop off or pickup service. Seems strange considering they are charging several thousand dollars for the repairs and kept the car for a week. They try to push you to rent a car (as it’s covered by insurance and they probably get a kickback). When I took my daughter’s car for an oil change at Hyundai dealership in Westlake village, CA, the dealership arranged for a Uber to take me back to my home! Something they should consider. It will cost them may be 1% of their profit, but will get a lot of good will.

Nov 23, 2024

Tory and his team did a fantastic job with my car repairs. Everyone was very friendly, professional and courteous. They kept me informed throughout the process with text messages on how the repairs were going. They actually finished the repairs ahead of the projected due date. Definitely a great choice to repairs my car!

Nov 16, 2024

AMAZING start to finish... Handled everything with insurance every step of the way... Carlos is top notch.. Patient respectful and great with communication.... The shop did a great job and even OVER detailed the car after the repairs it looks brand new inside..

Nov 07, 2024

Carlos Lucero is a Service Advisor who has no customer service and anger issues. He chose to pull a stunt saying that my car is theirs now and they would not give it back until they received payment and call me a thief , saying I cashed a check from the insurance and wouldn't pay for the repairs. I called my insurance and they said, nothing was cashed and all they needed was to have called them! To receive it! Instead of calling me or my insurance for authorization he instead attempted to rob me of my vehicle which I asked for his Manager who instantly gave two separate options, pay at the time that they were trying to scam me out of money instead of going through the insurance or go to collections... Your service manager just told me that my car is his now... If you do not know how to stand up for yourself and talk to proper people from your insurance you will highly likely get scammed and harassed into giving up more money than you're supposed to or have that vehicle completely removed from your possession. Manager never apologized for service advisor and Service Advisor was horrid.

Nov 07, 2024

Carlos my repair specialist did a thorough and immaculate repair

Nov 07, 2024

Good shop Excellent work

Nov 07, 2024

Great work, Friendly and Responsive service.

Nov 07, 2024

Very professional

Oct 07, 2024

Always professional always fair and honest Always READY TO HELP

Oct 07, 2024

Appreciate the crew at the shop. They are pros. Thank you!

Oct 07, 2024

Excellent service constantly updated with progress

Oct 07, 2024

I would take any of my cars here. It was done on time and clean when I picked it up!!!

Oct 07, 2024

no attention to detail. i think they get a lot of call backs

Oct 07, 2024

Awesome people to deal with. Everything g happened well in the time they told me.

Sep 07, 2024

Great customer service, kept informed, and done on time and professional. Highly recommend.

Sep 07, 2024

Was great.

Sep 07, 2024

Best experience ever with Caliber. Eve was wonderful. She explained everything thoroughly, checked in regularly, and ensured that we were well taken care of. Car was only there for about week - I was shocked at how quickly it was done. All staff we interacted with were super friendly. Highly recommend!

Sep 07, 2024

I took my truck over here at caliber collision and talk with a gentleman by the name of Troy and I asked him if he could match up the paint and I’ll see any flaws from the old paint to the new paint and I was very impressed when I got my truck back, it was spot on You couldn’t see the floss and I was so excited thank you to caliber collision and the team that put it all together to get my truck back the way it was! If anyone needs to go and get their vehicle done I will recommend caliber collision. THANK YOU 😃👍🏽! No I don’t know anyone there, I went through my insurance and paid my deductible.

Sep 07, 2024

Might be the last honest collision center in Vegas. Don't hesitate to go here as they are very fair on proving and the service was quick. I thought for sure it was gonna be triple what they charged me.

Sep 07, 2024

Outstanding service and quality of work. Repairs were flawless; got my car back ahead of schedule, super clean and looking beautiful. Eve was my point person and she was excellent. Couldn't be happier with the outcome or process, really great experience.

Sep 07, 2024

Perfect repair. Very professional

Sep 07, 2024

Very kind and awesome workmanship