Caliber Collision

Nov 04, 2024

Best professional experience I've had in a long time. I love it when people are committed to excellence and it shows here!

Nov 02, 2024

Great service. Excellent communication. Highly recommended.

Oct 26, 2024

All I can say is WOW! My beloved car was in a nasty wreck and the team at Caliber on 11th went above and beyond at every chance they got. From my very first call, Lee was kind, patient and hilarious, making this very difficult time a much easier experience. He was communicative and went out of his way to get the process rolling ASAP, even though my insurance company had not contacted them yet. Next, I was assigned to Eric, my service advisor, and I couldn't be more impressed with his professionalism, industry knowledge and thorough attention to both my vehicle's and my own needs. He took the time to walk me through all of the expected repairs, answer all of my questions (no matter how many times I called or emailed) and communicate my vehicle's progress. He was super communicative, letting me know when he would be OOO and made sure I had backup contact information. He went out of his way to get me a great price on some extra repairs while my car was in the shop. I even got to leave with a couple of products to help take care of my car-baby. I'm almost sad to know that I won't be seeing the team again (I hope!) but if I ever need any body work, I will 100% come back and will continue to recommend Caliber on 11th to anyone who will listen. Eric and Lee made this the "best worst" experience of my life and I will be forever grateful!

Oct 26, 2024

I've been to Caliber Collision on 11th St. three times now and have found the level of service to be extraordinary every time. The latest instance was to repair two doors on the left-hand side where the car got T-boned. Du Mauriea Banks, the advisor I worked with, was incredibly helpful in walking me through my options and guiding me to the best one. The technician who worked on the car did an incredible job with the extensive repair and even fixed an unrelated issue on the tailgate and a malfunctioning horn. It's pretty rare these days to find the combination of high-quality work and outstanding customer service that Caliber provides. I wouldn't take my car anyplace else.

Oct 19, 2024

Me gustó mucho el trabajo que hacen .. aparte todo el personal es muy amable y gracias Miguel por tu atención en español que me brindaste ..me ayudaste mucho quedé súper contenta con tu ayuda y con todo el personal . 10/10…Gracais buen trabajo 👍🏻 💯recomiendo Collison ….... atte: Carmen Higareda

Oct 12, 2024

This place was very professional and efficient. Daniel Duch was very professional, provided me updates on any changes regarding price cost and the status of the repair of my vehicle. He was helpful and attentive with every concerns and questions I have regarding the cost of the repair and rental. The team was very welcoming and kind! If you want fast, efficient and great customer service I highly recommend this repair company! We were definitely taken care of & my car looks brand new! Truly satisfied with their work! You guys are awesome! Thank you, again!

Oct 09, 2024

Eric did an amazing job. He made the process smooth and easy! I would highly recommend him and this shop to do any body repairs on your vehicle!

Oct 09, 2024

Great job repairing my broken fender. Polite folks there. Got the job done in short time. I highly recommend this shop if you need your car repaired.

Oct 09, 2024

These guys live up to their name! I’ve been here twice, a year apart, and both times they were so helpful and so NICE! The first time I went in for an estimate on my near-totaled Camry for the insurance company, who eventually paid it out. The second time, I came in a nervous wreck over a flat tire that kept making popping noises as I drove my Prius like a snail to Caliber. And even though the guys couldn’t fix the tire, they put air in it so I could drive it safely to the nearest tire repair place. One of them even backed my car into their garage when he saw that I was too scared to drive it any farther. Then when they were done pumping the tire, they all wished me a good rest of my day. The peace of mind they gave me was exactly what I needed after all that car trouble!

Oct 09, 2024

These guys took care of me and my car! Highly recommend to get your car fixed from this place. Employees were are all very helpful and service received was really nice! Thanks again!

Oct 09, 2024

This location kept me up to date on the daily or weekly process of how long it would take to finish my car after it was stolen. Da'Mari was excellent and even went above and beyond for me because I was out of town for most of this. Thanks again and I highly recommend this location to anyone!

Oct 09, 2024

Was directed here by my insurance company to make repairs to my car after a stupid accident (aka my fault), Caliber did a fabulous job. Car looks like new. Kept me updated with regular text. Messages were so polite and helpful. Highly recommend.

Aug 09, 2024

Excellent and prompt service. They always keep you abreast of repairs and timeline.

Aug 09, 2024

Great customer service - from the front desk to the mechanics. Mechanics that are skilled and knowledgeable. Clean shop. For those reasons, I highly recommend Caliber Collision.

Aug 09, 2024

I wish I came to this shop years ago. Awesome communication wile my truck got fixed. Super fast turnaround. Very knowledgeable a super trustworthy shop. I left my truck to get my 3 claims fixed and did all in 21 days I have a new truck again. Thanks again Eric and the rest of the Caliber Collision

Aug 09, 2024

The quality of work, patience, communication, reassurance and even the extra mile that this place goes with ease... TOP TIER! Every single person in this place from upper management, front office staff, to the mechanics are absolute models of elite customer care.

Aug 09, 2024

These guys are IT. Kept me updated. The entire time. Went above and beyond what they were required to repair (don't tell my insurance company). Cannot recommend them enough. Sincerest 5 stars from an Oakland Original.

Jul 09, 2024

Quick and great work done. Great communication throughout the repair process.

Jul 09, 2024

Caliber Collision made everything so easy. They are all such nice people, professional and efficient. The work is excellent. My car repair is wonderful and I am very happy with how it all turned out. They kept me apprised of the progress, worked seamlessly with my insurance company and delivered on time. Top rate business.

Jul 09, 2024

From the time i took my car for an estimate,drop off and pick up,each and every staff i encountered was friendly.Especially Demariea Banks service advisor took care of everything from repairs to getting my rental car.Am satisfied with their service plus they got my car washed which i didn't expect.My 2021 Nissan kicks rear bumper looks great like it never had damage.

Jun 09, 2024

Mr. Dumauriea Banks was absolutely amazing! This was my first experience with Caliber Collision and I must say, it was an exceptional experience from start to finish all thanks to Mr. Banks. From the moment he contacted me, he was incredible. He patiently walked me through all the necessary steps of my vehicle repair, ensuring that I understood the process completely. His expertise and professionalism were clear, which made me feel confident that my vehicle was in the right hands. Mr. Banks kept me updated every step of the way; whether it was a quick text message or phone call, he made sure I was informed about the progress. This was truly appreciated, especially being new to the area. I never write reviews, but felt compelled to write this one because Dumauriea truly went above and beyond to ensure this process was as smooth a possible. Excellent customer service all around and I would highly recommend Caliber Collision to anyone all thanks to Mr. Banks!

Jun 09, 2024

Staff was friendly and professional and went out of their way to help accomodate my schedule. Highly recommend.

May 09, 2024

Eric was welcoming, friendly, knowledgeable and responsive. A stand up guy! Will come back if my car needs work!

May 09, 2024

Excellent friendly service. Mr. Banks kept me informed of the progress of the work and the work was completed on time.

May 09, 2024

Excellent work. Great employees, you would be overwhelmed by the service you will receive, and the beautiful work on your auto. Please use Caliber Collision you will not be disappointed.

May 09, 2024

Great experience. Referred by my insurance and I ask them for an additional body work. They surpassed my expectation as far as work, timing and pricing. Great staff.

May 09, 2024

I had an unusual accident involving snow and a severely damaged hood on my Subaru, and this team was able to turn it around in less than a week! They communicated updates frequently, were very transparent, and even covered the difference for getting a replacement OEM hood! Whole experience was seamless. Just great customer service, highly recommend. Thanks Du Mauriea and Alan for all your help!