Car Crafters

Nov 30, 2024

Excellent Repair and Professional Staff!

Nov 30, 2024

My car looks great, as good as new! 😍😀 The only reason they didn't get 5 stars is because when I went to pick it up on the day I was told it would be ready, the car wasn't even there. 🫤 I was told the car was still needing it's final detailing, and it was still at the other location. They also explained that they were short technicians who called in sick. That happens, and I can accept that.😏 They also went over and above fixing a little vinyl/rubber part that was sticking out under the front bumper. That pleased me greatly! 😀🥰. Good guys work there. Highly recommend them!

Nov 23, 2024

Very helpful. Quick assessment of damage; spot-on. My go-to repair shop.

Nov 07, 2024

Been using car crafters since the early 90s. Always exceptional work. Great job again.

Nov 07, 2024

Car Crafters did a nice job with the body work on our car. I would use them again and also recommend them. Thanks!

Nov 07, 2024

Excellent service. Car was ready earlier than expected and was washed and cleaned when I picked up. Will definitely use again in the future!

Nov 07, 2024

Good results, but lots of communication issues. The car looks great, but there was lack of communication between CarCrafters and the rental company. They didn't update service estimates and almost cost me my rental. Additionally, 1.5 months after I picked up my car I got a call saying I owed them $1K. Again, a communication error between insurance and the shop. If I was notified in the same month, this wouldn't have been a big deal, but the delay is causing my family significant financial stress.

Nov 07, 2024

Thank you Omar for making my experience with Car Crafter great. My car looks Amazing. Thank to the Techs that worked on her.

Nov 07, 2024

The service is on point and the repairs are beautiful. Shout out to Omar for managing my service so professionally and courteously.

Oct 07, 2024

Great work and when I noticed a small issue it was corrected immediately with very little wait time.

Oct 07, 2024

Muchas gracias muy buen trabajo

Oct 07, 2024

Omar was amazing. Such a kind person. The work was done quickly and properly. Returned on the estimated date. Very impressive!! Will be taking our other cars there.

Oct 07, 2024

Our experience was very good. What I especially liked about your service was that Halee Lusk either answered the phone directly when I called or returned the call very soon after I called. Too many organizations require you to answer questions from a computer or transfer me to some person in India or the Phillipines. That is personal stuff. On the workmanship side you did great. You repaired the window in one day (in fact, within hours). Great help! Did not require a rental car. Thanks.

Sep 07, 2024

Car Crafters did a splendid job of working through with the insurance people what turned out to be a total loss on the car. We are grateful for Car Crafters professionalism.

Sep 07, 2024

I do NOT recommend this location. After getting my vehicle repaired for a minor bumper/front replacement, my car started experiencing thumping whenever I turned my steering wheel and the air conditioner stopped working entirely. I attempted to get into contact with my case worker Michelle to let them know, which nearly took a week as she was seemingly avoiding the multiple phone calls and emails. Finally, after the receptionist directly handed Michelle the phone - I was told that "they could not verify the broken air conditioner was due to the accident thus they could not fix it without me paying out of pocket." I explained to her that the air conditioner was working just fine until they worked on my vehicle. She got extremely upset insinuating that I was "accusing them of breaking my air conditioner." Super unprofessional. Now months later the vehicle is experiencing overheating issues. Save yourself the trouble and go else where.

Sep 07, 2024

Absolutely terrible customer service. I showed up for my scheduled appointment and was told they did not have an appointment under my name. I was then told I must have called a different location. They then confirmed I did not call another location in their system. No apologies for their mistake even though I had taken time off work to be at the appointment. I was then told it was my fault for not getting the name of the employee who scheduled the appointment and that it was my fault that I had not scheduled an appointment. They then proceeded to argue that they don't work with the place that caused the damage. Completely unprofessional. I have worked with several other collision companies in ABQ and have never had any issues. I was able to schedule two other appointments, the same day, with other reputable companies while Car Crafters refused to even look at the truck.

Sep 07, 2024

Car Crafters is an excellent facility. The maintenance personnel are outstanding mechanics. My car was finished after a bad accident swiftly. And the work is outstanding. Thank you

Sep 07, 2024

Detailed, professbional, on time.

Sep 07, 2024

Don't not take your car here they don't fix things correctly then said "oh we don't what's wrong with it we did everything." But they messed it up more now I have to take to my dealership and pay out of pocket. Stealing money not doing work correctly. I used them years ago had a good experience but this new location did not go a good job don't take your car there.

Sep 07, 2024

Extremely pleased with the service. Everyone was very professional and the work was completed sooner than they initially estimated! When I picked up my vehicle, they let me leave my rental car with them and said they would take care of returning it.

Sep 07, 2024

I HIGHLY RECOMMEND Car Crafters if you desire top notch body work, excellent communications at a reasonable cost. They were more than a $1,000 less than their competitors. I have a unique car (Alfa Romeo) and I was told only a couple of companies could service my car on Albuquerque. That was not True as Car Crafters delivered!! My car looks brand new.

Sep 07, 2024

I already sent my review. Once again, I am very satisfied with this company. My technician Omar, was very professional, regularly kept me updated regarding progress and communicated the work well. I will definitely recommend car crafters to all my friends!

Aug 07, 2024

Absolutely love this place! My car was hit while I was at work. Everything was smooth for me, dropped off my car and they got me a Lyft to get to work. They made everything very convenient and the work is absolute perfection! Thank you!

Aug 07, 2024

Customer service was very good. It was all a good experience.

Aug 07, 2024

Excellent service

Aug 07, 2024

Great service. Did exactly what i expected in a very timely manner.

Aug 07, 2024

Great work ! Friendly's service

Aug 07, 2024

Halee was great, she was helpful and genuine. Grateful to have worked with her during this process.

Aug 07, 2024

Haley was fantastic. She took care of all the details and kept us updated on our repair. They did a great job, and I would highly recommend Car Crafters

Aug 07, 2024

Very skillful. The repair looks great and you really can’t tell it ever happened. I have taken my card there more than once and every time has been perfect. I wouldn’t go anywhere else.