Carpenters Auto Service

Nov 20, 2024

Always helpful, honest, and knowledgeable. Definitely recommend them for your auto service needs. Update 11/18/2024: still the same great service with a great staff. Love this place!

Nov 13, 2024

Carpenters has never disappointed me.. They are always honest and straightforward about your repairs.. They're better than a dealership when it comes to reliable quality work and standing behind it.. Renee keeps you informed throughout the entire process, which eases your mind.. Charles, Renee, Joey, and Colt, thank you.. 😇

Oct 30, 2024

We love them! This Location has The Best Honest Mechanics. I TRUST THEM for now.....please don't change.

Oct 27, 2024

You don't find businesses like this anymore. Honest. Reasonable. Reliable.

Aug 27, 2024

They fix it right . They don't cut corners.

Jun 27, 2024

Thank you for exceptional auto service. Great customer service and honest feedback. Highly recommend this location.

May 27, 2024

After a Google search, I chose Carpenter’s Auto Service to have the check engine light on my car checked. I was able to book an appointment online that also gave me an option to choose two alternate dates as well. A diagnostic test was performed to determine the root of the issue, and because it was inconclusive, the mechanic referred me to the dealership because he did not want me to spend money unnecessarily without the real issue being addressed. The honesty and integrity of this business are the reasons for my five star review. An added bonus was the care and concern that I witnessed them having for an elderly woman who brought her car in to be serviced, too. Though they could not assist me at this time, I will return to them when I need my cars serviced in the future.

May 27, 2024

Carpenters Auto has been our family’s go to auto shop. They have always provided me excellent service, honest advice on repair options, and kept our vehicles safely on the road. We have two (07 dodge, 06 odyssey) that are daily drivers with high high mileage. Carpenters keeps the angst away by keeping these road ready. Great people, great communication, great advice.

Feb 27, 2024

They are the best auto repair company in Charlotte! Renée, Joe, and Charles are wonderful. They are like family. They will take care of you!

Feb 27, 2024

They were customer focused, efficient, cost effective, and punctual. Very professional and honest.

Jan 27, 2024

Great place! Friendly, reasonable prices and quality service!

Nov 27, 2023

(09-20-2023) You've heard people say, "Not all superheroes wear capes." Well, I have a new saying, "Not all angels have wings and halos." Carpenters Auto Service and the people who work there are truly heaven sent! Renee, Richard, and Joey are completely AWESOME!!! I appreciated how transparent and honest they were. They made me feel completely comfortable and confident in their knowledge and skills. The atmosphere is welcoming and you can really sense their pride in being able to provide stellar auto service and impeccable customer service. Today was my first visit (09-20-23) and I look forward to being a longtime customer. Carpenters Auto Service will always be the shop I'll refer to anyone from now on. Everyone was so friendly and spoke so highly of the owner (Charles). He has really put together a great team. I came in with a rattling noise that was quite concerning. Everyone involved worked diligently to find the source of the noise. They showed me what the problem was and what needed to be done to get me back on the road SAFELY!!!...because the problem was the result of negligence from particular dealership's service department. The cost of today's service didn't require that I sell a kidney either...the service was very reasonable priced. Today I drove home feeling safe and at ease. I'll be back on Monday (09-25-2023) for a consultation appointment. I am very happy, grateful, and BLESSED to have found a group of mechanics that do high quality work and really value their customers. Check them out...you'll be glad you did!

Nov 27, 2023

A very refreshing auto repair experience! The customer service is excellent, friendly and professional. Definitely my go to from now on.

Nov 27, 2023

Great customer service and they do really good work!!!

Nov 27, 2023

Great service.

Nov 27, 2023

I can’t say enough good things about this place. I rolled up with a leaky tire from my daughter’s car and the tech was really polite and helpful. He had us fixed up and on our way in about 15 minutes and the price was lower than I expected. I am not from this side of town and was worried I would get poor service and/or ripped off, but I was pleasantly surprised. Their good ratings are legit.

Nov 27, 2023

I had my truck towed to Carpenters and let me just tell you how upset and disappointed I am in this company. This company is very racist and just out to get money at this point. They are horrible with communication and want you to pay upfront $500 just for diagnosis. I would respect A company that’s just honest and saying that they don’t want to work on my truck or a better explanation for a policy that’s not applied to everyone. The people that work here are very nice nasty when it comes to black people and make their own policy’s. When you call in just sound as white as possible because they will over charge you.

Nov 27, 2023

I had the brake pads, calipers, and rotors replaced on my 1998 Jeep Cherokee. They did a great job. I also appreciate that they provide a warranty for work & parts.

Nov 27, 2023

I have had wonderful experiences with Carpenters Auto. I have been in Charlotte for almost 20 years and always took my vehicles to the dealerships for maintenance until I found this place. They are very professional and will make sure everything is done and done right. I have been coming here for over a year for all my maintenance and they are very reasonable!! If they find something that needs be taken care of they tell you and how soon it should be done. I definitely would recommend them to anyone that needs work done on there vehicle!!

Nov 27, 2023

It was time to find a new repair shop when my previous mechanic failed to fix or even diagnose the major oil leak in my old Ford Ranger. I came to Carpenter because of the reviews. Everything & everybody was super duper. Scheduling was easy. Joey called to explain what they found and give the estimate. He took time to discuss options etc. No effort to upsale or pressure. New valve covers, plugs, spark plug wires, rebuilt front brakes. I'm happy with the work. I also appreciate that they actually took it out for a good test drive. Some shops don't and you get unhappy surprises. Thanks Carpenter Auto Service. Super duper & easy peasy!

Nov 27, 2023

It's the honesty for me. My daughter had her car inspected in Greensboro and was told she needed water pump, head gasket and about $5k in parts and labor. I had her tow back to Charlotte and found this hidden treasure. None of those things were wrong. Everything was minor fixes and a fraction of the cost. Truly appreciate the transparency and amazing customer service.

Nov 27, 2023

Renee and the team are very friendly and thorough. They've taken care of my family's vehicles a few years now.

Nov 27, 2023

Skilled and honest mechanics with a side of hospitality. The only negative is them being closed on the weekends (Sat/Sun).

Nov 27, 2023

They are courteous, competent, great customer service. Even though they could not inspect my car that day, they directed me to a shop that specialized in state inspections - Auto Inspector, 2826 Central Ave. Charlotte, NC 28205.

Nov 27, 2023

They are super professional and quick with all services. Love this place the only ones I trust with my cars. Renee is amazing great customer service

Nov 27, 2023

We heard about Carpenter's a few on our neighborhood's Facebook site and decided to give them a try. It has now 5 been years and we use Carpenter's for all of our vehicle repairs. No one wants to hear that they have spend money on their car, especially when its a big ticket item, but Carpenter's always shoots you straight, gives you all of the information and offers alternatives that may be less costly when possible. You really couldn't ask for anything more. They are also very good about keeping you updated on the progress of your repairs and are usually very quick. We couldn't recommend them more and hope they are around for a long time.

Nov 27, 2023

As a native Charlottean, Carpenters Auto has been repairing and servicing my vehicles for more than 20 years. I don't think you can find a more friendly, honest, and knowledgeable auto shop in this town than Randy, Joey, Rene, and the rest of their team. How I wish the rest of the companies I work with were this good!

Nov 27, 2023

I have been going to this shop for the past 15 years. My kids and now grandkids all have our vehicles serviced here. It is beyond me how someone could possibly think that Charles and his team would be racist!!!! Not only do they always go above and beyond to address SAFETY concerns they also let Us know when the tires and brakes are getting low so we are able to plan for those expenses!!! Charles and his team have been nothing but upfront and honest when it comes to repairs over the past 15 years. Keep up the AMAZING WORK and THERE IS NO WAY THIS SHOP IS RACIST!!! We will never go anywhere else to have our vehicles serviced!!!

Nov 27, 2023

I've been going to this shop for years and I am always pleased with their service. This is a mechanic shop with integrity and good service.

Nov 27, 2023

If you’re looking for a top tier shop to have your car serviced, Carpenters Auto Service is by far the best! Renae gave quality customer service, and handle my vehicle needs with TLC.. Thank you all so much..

Nov 27, 2023

Super good service, a good prices! Love Renée at the front desk :)

Nov 27, 2023

The service that this company provides is extremely well. Mr. Charles, Rene, and Joey really treat me more than a client, They treat me @ others customers like family.. Everytime my vehicle is in their care, they go over @ beyond to keep me informed from start to finish about the welfare of my care and how the plan on restoring it.. Rene and Joey personally calls me periodically to let me know if anything different comes up @ if I can afford the cost before they proceed with anything different occurs. I've been dealing with Carpenters for about 10 or more years. I've never seen them turn down any race or different cred away for service . I've witnessed them treat everyone with respect. RENE even picks up @ drop customers off (myself included) while their car is being worked on there. This company has never shown any racial profiling...I'm an African American male. Mr. Charles and his staff has always extended an olive branch to care for my vehicles.... I'm grateful to this company.... I hope they stay in business forever.

Nov 27, 2022

I can't say enough good things about this shop and would give them 100/5 stars if I could! These are absolutely the people you want to trust with your car, and I will be a lifetime customer of theirs. Renee was WONDERFUL with scheduling my appointment and communicating updates with me as the technicians were working. All the mechanics in the shop were kind and knowledgeable- they're happy to explain exactly what they're doing, how, and importantly WHY. The team even went so far as to drop my car off to me after it was finished since I work close by to the shop. If you need a mechanic, look no further!

Nov 27, 2022

They are amazing!!! I have found my permanent mechanic for all of my car needs. I have a 2015 jeep renegade I bought brand new off the lot. I’ve never had issues with the jeep until the check engine light came on, there is a 1st for everything. I called them and they gave me an appointment the next day. The dealer offered an appointment 2weeks out. The shop is really close to my home so they dropped me back home and picked me up when the work was done. Talk about incredible customer service. The repair was done the same day. The price was extremely reasonable. Renee, the office manger, made sure I was updated, professional and extremely friendly. I remembered my 12 DV wasn’t working (the plug you use for the tire pump that comes with the jeep). I called and they offered to check it while the car was there. They are a 5 star auto shop.