CARSTAR Chilton Auto Body Oakland

Nov 06, 2024

The work they did was so amazing, everything was placed back perfectly

Nov 02, 2024

As always CARSTAR Chilton did a great job. Although insurance ended up totaling out our car I do appreciate CARSTAR’s help with providing an estimate for repairs.

Nov 02, 2024

Phone service kept hanging up on me! Insane, I called to ask for a quote and I got hung up on. I figured it was a mistake so I called again, the SAME lady said they don’t give quotes over the phone and to come in person, I said to give me one second while I looked at my calendar and she hung up again! What is up with this place?

Oct 26, 2024

John and the rest of the staff went above and beyond to help me with my repairs, and they did a fabulous job!

Oct 26, 2024

Shout out to the front desk workers for being very communicative & receptive.

Oct 19, 2024

Friendly staff and very helpful and accommodating👌

Oct 19, 2024

Super efficient, friendly, good work. All around great service on my Tesla

Oct 19, 2024

Tesla preferred repair shop that (according to what they told me and initial estimate before deciding) (I could not tell by invoice) used Tesla parts. 4 stars instead of 5 because invoice did NOT show Tesla parts or Tesla part numbers.

Oct 12, 2024

Everything went super smoothly in getting my car through the estimate repair process after it was sideswiped in the wee hours of the morning on my quiet cul de sac by a hit and run idiot. The car is a Tesla Model Y and I anticipated some problems finding a good repair shop which handled Teslas and could get to the job quickly AND obtain the needed parts in a reasonable time (which was a problem reported by my neighbors a couple of years ago.) Chilton's checked all the boxes in this regard.k They provided an estimate in a timely fashion (it was pricey, but my car is a Tesla and labor rates are high throughout the Bay Area) and they handled all the details with both my insurance company and the car rental company for a loaner while my baby was being repaired. Throughout the process they kept me closely informed of what was going on and the progress being made. And a week after I dropped the car off it was ready for me to pick (they handled the return of my rental car). The work was top notch AAA+++. My car is beautiful once again. The people at Chilton were all personable and professional... most notably the manager who kept me up to date on everything and went the extra mile to make sure I was a happy customer. I HIGHLY recommend you choose this shop.

Oct 12, 2024

Very friendly staff and handled the work very quick.

Oct 09, 2024

Even though it was a long time that the insurance company held my car when I got it that day it was immaculate Chilton auto body is just what they say they are. I think they are wonderful. This is my first time I had a claim and will be my choice for my repair from now on, excellent service

Oct 09, 2024

I recently had my car repaired at Chelton Auto Body Shop, and I couldn’t be happier with the results! From start to finish, the team was professional, friendly, and transparent about the repair process. They kept me updated every step of the way, and the final result was flawless—my car looks brand new again! The quality of their work is top-notch, and they finished everything on time as promised. I highly recommend Chelton Auto Body Shop for anyone looking for reliable and skilled auto repair services. Thank you for making a stressful situation so much easier!

Oct 09, 2024

I wish I could give Chilton Auto Body Oakland negative stars. I brought my car in on August for an assessment to repair the headliner, and what followed was an incredibly frustrating and unprofessional experience. Upon bringing my vehicle in, I was informed that they would need to contact my insurance provider. I promptly reached out to my insurance company, who sent all the necessary paperwork to Chilton Auto Body the same day. The following day, I called to follow up and was told that the required part for the repair had been ordered. I was optimistic at that point, assuming the process would proceed smoothly from there. However, weeks passed with no updates or progress on my repair. I took the initiative to follow up regularly—every week or so—only to be met with vague responses and excuses. Despite my efforts to maintain consistent communication, it is now approaching two months since I initially brought my car in, and they have still not completed the work. The lack of professionalism, communication, and transparency has been extremely disappointing. I’ve dealt with various auto repair shops over the years, and I can confidently say this has been my worst experience by far. I would strongly advise anyone considering Chilton Auto Body Oakland to look elsewhere. The positive reviews seem to be misleading, as my experience has been the complete opposite of what was promised. I highly recommend finding another body shop where your vehicle and your time will be treated with respect. I would expect them to respond to my review with a generic copy and pasted rebuttal.

Oct 09, 2024

Just like new Everything was on time Customer Service was friendly and informative. No stress. I’d be glad to bring my car back anytime.

Oct 09, 2024

My car was fixed without any issues.

Oct 09, 2024

Service was top notch and highly professional staff.

Oct 09, 2024

Staff was attentive and friendly - received the repair ahead of projected completion

Sep 09, 2024

Amazing service. Great communication

Sep 09, 2024

CARSTAR provided great customer service through a frustrating insurance journey (that was not their fault).

Sep 09, 2024

Super helpful and fast service. For sure recommend!

Sep 09, 2024

They did a great job for body and paint repair. Great paint matching. Just allow time for the repair process.

Aug 09, 2024

Clear diagnostic, fast service, good progress feedback, very courteous staff and manager

Aug 09, 2024

Good customer service . Service was as promised. I definitely recommend CARSTAR Chilton Auto Body.

Aug 09, 2024

Great experience ; work done perfectly and ahead of schedule ! Now used 3 times this yes (ya we're that lucky) and again great experience 👍

Aug 09, 2024

The car was done early. They have great communication via email and text about the status of the work. The work was high quality. I'd go there again. They made it easy to have a rental car company pick me up to take me to the rental office to pick up the reserved car and then when my car was ready I was able to leave the rental car at Chilton. Thanks for making it easy.

Aug 09, 2024

They always give me excellent superb service from auto service technician to customer service and billing service. I Have recommend Chilton to friends and family. fully recommend To whomever reads this post.