CARSTAR Northwest
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Review highlights
"My first time using CARSTAR for repairs. They did a wonderful job fixing my car and in a timely manner. I was kept up to date on the process of repairs by text messages …"
"Overall friendly service and staff made me feel comfortable the entire process."
"Carstar did a fantastic job fixing my suv and has great customer service!"
Overview
Categories
Auto body shop
Directions
3304 N 120th St
Omaha, NE, 68164
Phone number
Call: (402) 498-9400Website
View websiteHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
Closed
Description
CARSTAR is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair, collision repair and auto glass repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.
Reviews
Nov 23, 2024
The quality of the body repairs on my Ram were astronomically exceptional. The level of care and service along with Zach keeping me updated let's you know that I recommend this company and their professionalism.
Nov 16, 2024
They got my bumpers replaced last year. They were getting slightly loose and they helped it in place & glued it without any charges. The representative was humble and helpful.
Nov 09, 2024
Extremely happy with the results!
Nov 07, 2024
Body Shop
Nov 07, 2024
Carstar does top notch work.
Nov 07, 2024
Horrible experience with the staff. There was one person who was extremely rude. Horrible communication. Would NEVER recommend this place, regardless of what your insurance says. You do not have to go to the preferred place and I will NEVER come back to carstar. I did not trust them to do the work properly. They did not communicate with my insurance company. No one wanted be at a collision center; show some sympathy.
Nov 07, 2024
I had my car brought here to fix some vandalism, the work they did was not very good. Got paint on part of my bumper that shouldn't have got paint on it. Not happy with it at all A friend of mine took his truck in for hail damage, got his truck back in shambles. Came back with electrical issues, trash in the bed, and barley had any gas in it. Truck had more issues now than it did going in. Don't bring your vehicle to these guys.
Nov 07, 2024
Prompt, knowledgeable, and easy to work with!
Nov 07, 2024
They did a nice job replacing a fancy multifunction side mirror on my car
Nov 07, 2024
They have always been professional and have amazed me with their timely performance in repairing my Truck
Oct 07, 2024
Going to Carstar for my car's door repair was a great choice. I'm new to the area and have been looking for a reliable shop. Carstar was quick, fairly priced, and professional. I felt confident in my decision to work with them for my repairs - it didn't feel like I was ever being "worked over" or taken advantage of which I've come across as a female in the car world many a time. Will definitely be back!!
Oct 07, 2024
Major shoutout to Zach for his superb customer service and his dedication! I spoke on the phone with him first and he was so pleasant to allow me to bring my car in within 11 minutes notice. I brought my car in for a dent in the plastic bumper and he came outside with me to check it out. I was so surprised when he got on the ground himself to try to push it out. Although he wasn’t successful, he immediately drove my car to the mechanics in the back and they did their best work to make it look better. It was complimentary and I’m so grateful!!! THANK YOU ZACH AND CARSTAR NW ❤️
Oct 07, 2024
Very professional would recommend to any body Thank you
Sep 07, 2024
Carstar has done an outstanding job fixing my car. Carstar has great employees and an outstanding company.
Sep 07, 2024
Great job! Thank you.
Sep 07, 2024
I could not recommend this place more! The staff, specifically Zach/Zack (not sure on the spelling!) who helped me out the most throughout the process, were all kind and helpful, and repairs were done in a very timely manner. Happy to have my car back in tip top shape, and really appreciated the communication this place offered. Great place!!
Sep 07, 2024
Very quick and responsive. One of the best I have seen
Sep 07, 2024
Great place. Did high quality work for a very fair cost.
Aug 07, 2024
Carstar was very easy to work with. Scott was so easy to communicate with and kept me informed as they went through the estimate on my car. I would definitely go back in the near future if I would have a need.
Aug 07, 2024
Did exceptional work on my mess of a car! Zac and Scott friendly, helpful and polite. I want to thank you for providing transportation to and from my house. Just a great service that I was delighted to receive. Unexpected!l too! Thank you again for all you did and the kindness of your employees!
Aug 07, 2024
Everyone we had contact with was very nice and the work done on the car was great. Still waiting on a part to arrive before we're 100% finished.
Aug 07, 2024
Great service here! Everyone was so friendly and did an absolutely wonderful job! My car was vandalized in my apartment parking lot and most estimates I received were $1-3k to repaint. CARSTAR was the ONLY place that was offering a fair estimate to remove the spray paint without repainting the whole thing. And it turned out great! Highly recommend these guys!
Aug 07, 2024
Scott was awesome - friendly, helpful, and knowledgeable. Excellent customer service. He was always working to give us our best experience and outcome. We are very satisfied with Carstar Northwest and the work we had done, would definitely recommend!
Aug 07, 2024
We recently to our vehicle to CarStar for a fairly minor repair. CarStar gave us an estimate for the total repair. When we decided to do a partial repair, CarStar helped us with a new estimate and the repairs were completed in one day. Great job!
Aug 07, 2024
Work completed as described and on time.
Jul 07, 2024
Can’t tell you how many times Trevor, Travis, Zach and the rest of the CARSTAR team have taken care of my vehicles over the years. Most recently they replaced & fixed my Chevy Blazer from hail damage. 8K worth of damage & 8 days later, she’s shiny and good as new. They cleaned all of the interior and exterior and even repainted my hood for me despite what insurance wanted to cover. Will keep coming back to these guys no matter the reason! Thank you!!
Jul 07, 2024
No customers in the lobby guy sitting at a desk doing nothing but they’re too busy to do estimate same day.
Jul 07, 2024
Zach and the team provide quality customer support and service.
Jul 07, 2024
Excellent, convenient personable, Knowledgeable staff, timely repairs thank you
Jul 07, 2024
Zach delivered great service and great value and performed above and beyond expectations, thank Zach
Jun 07, 2024
Carstar Northwest just did an amazing job to get my dad’s car fixed from hail damage. They’re all so friendly and explain everything through out the progress. And it took a week to finish everything. Highly recommend this car shop
Jun 07, 2024
Several issues with insurance and parts availability, but Carstar was great in every aspect. Did great work