CARSTAR Superior Collision 90W

Nov 20, 2024

They did great work and the staff was very friendly and helpful. Would definitely go back.

Nov 13, 2024

If you ever need any body work done to your vehicle, I very much recommend CARSTAR on hwy 90. I had a slight fender bender and went to CARSTAR for the repairs, they are very courteous and expeditious in getting the job done.

Nov 06, 2024

From greeting you at the door, to helping you with your issues, to calling with updates, to final puck-up. Everyone was polite, kind, respectful & caring. I will highly recommend this business to you all who are in need.

Nov 06, 2024

I truly appreciate the process of getting my vehicle repaired. When I arrived, I was greeted by two ladies at the front desk. Within minutes, we went outside to examine my car and discuss the necessary work. From the first call to the last, I was kept updated through text messages. The service was excellent, and I highly recommend taking your vehicle to them.

Oct 27, 2024

After discovering a scratch on the side of his truck. My husband was so upset that I drove to Carstar, meeting with a very nice gentleman Marcos. After explaining that my husband was dealing with cancer and was so focused on that scratch. Marcos took the truck around back and buffed it out. Leaving this wife with some well needed peace. Thank you so very much Marcos.

Oct 27, 2024

Great service!

Oct 27, 2024

Took my truck to have the headlights adjusted after the other place failed to do so. Marco was wonderful as was Crystal who ROCKS!! I don’t want to have to go back, but if I have another accident, I KNOW where I’m going!!

Aug 27, 2024

Carstar was not all I thought was. I have a 2024 car that I only had for 4 months and I had a hit and run so Carstar was offered the job to fix my car. I did get the car back after 2 weeks and was not satisfied with the paint job. They left me with a 2 tone color the bumper and the side panel are not the same color and they say that it is supposed to be like that. This was not like this and the other side has matching colors. With research That I did they use generic paint to profit more. They should of bought the paint from the dealer but to save costs in their pocket they use cheap paint and say that’s what it’s suppose to look like. Also they left paint on my chrome with their fingerprints you would think that they would of tried to remove that from the car. They never offered to make it right. Carstar on hwy 90 is not a good trustworthy shop. I will not go there again. And for your sanity you all shouldn’t either.

Aug 27, 2024

Great job and customer service!!!

Aug 27, 2024

I was very pleasantly surprised at the responsiveness and professionalism displayed by the team at Carstar HW 90W. They stayed in touch with me throughout the process and in my opinion went over and above what I expected. Kudos to the team at Carstar!!

Aug 27, 2024

So, first this shop comes under Geico Auto Xpress were the Geico rep said the repairs will be started on the same day of drop off. Unfortunately, that is not true. They took two weeks to start the repair and a whole month from drop off to complete the repairs. Did they fix it properly? No. They did not. Parts did not match or were missing. At Geico’s instructions for cutting costs, they even used parts from the junk yard. My tailgate was replaced with a tailgate from a different model or trim (picked up from the junkyard). My old tailgate had a separate lock button. This one did not have. Also, few cosmetic parts and some bolts were also missing. The rear bumper was not installed or seated correctly. As a result, there is a large gap between the bumper and the body. Even now, it still looks like someone rear ended me. The ceiling headliner has not been inserted properly and a couple of headliner retainer clips are missing leaving holes in the ceiling. Bolts holding the side trim are missing. No updates from the shop during the one month. I had to call them and ask for the status updates. Wish they had negative rating. Will definitely not recommend anyone to give their car here.

Aug 27, 2024

The experience from day one was herrendous. They are not honest. They charged me almost 3 times more than what they had quoted me at the beginning . The bill went from $2900 to $7900. They took too long in getting it done. They follow through with customer is pathetic. I called their headquarters to stress my concerns and never received a call back. They like to sock it to the insurances.

Aug 27, 2024

They did a great job on my car. It took a really long time to get it back but it was worth the wait. Not only did they fix the paint job they were nice enough to add wax and clean the inter. Great custom service! I would go back if i need any body work done.

Jul 27, 2024

I took my car to carstar Superior collision 90w for body work to my roof. The intake staff was friendly knowledgeable. My drop off and pick up included a ride home. They finished the work on schedule. I am very satisfied with the entire process and I highly recommend Carstar on 90W.

Jun 27, 2024

10/10

Jun 27, 2024

Best Collision shop for your repairs. Tested and trusted . Thanks to Marco , repairs done at a timely manner.

Jun 27, 2024

Dedicated team. Fast and efficient.

Jun 27, 2024

Highly recommend carstar someone hit my 2024 Jeep only had for 2 weeks Carstar has great customer service super nice they were great in keeping us in the loop on the process of vehicle, had my vehicle faster then excepted not disappointed at all.

Jun 27, 2024

I am incredibly happy with how my car turned out, he is absolutely beautiful. I really appreciate the text updates/phone calls I would get whenever there was something new, Marcos' patience with me when I would get excited about my car and just start talking a lot (oops 😅), and him answering a few of my questions that were unrelated to the damage itself. It took a bit longer than I personally would've liked, but it was out of everyone's control and completely worth it for how stunning it looks. The paint is absolutely beautiful and the match is perfect. It genuinely looks like nothing has happened at all save for the passenger headlight being obviously much newer. If anyone I knew needs work, I would totally send them here. Edit: The paint on my bumper started peeling so I went back for them to look at it and see if it's covered under warranty. The paint job the first time was done incorrectly, and they didn't hesitate to say it was their mistake and they will fix it and to schedule a day to drop my car off. Again, the paint looks absolutely perfect and I am so incredibly happy with how it turned out.

Jun 27, 2024

I was a little concerned at first meeting Marcos but he assured me I had nothing to worry about. Parts came in quickly and the repair was made as is nothing had ever happen to my truck. Their whole team there was pleasant to work with. Providing me with updates and deals on my truck

Jun 27, 2024

My car wasn’t ready on the day stated. The wrong light was ordered. Told it would be ready on Monday and it still wasn’t ready. Supposedly another part didn’t come in but I’m guessing part wasn’t ordered with the light. So it delayed in getting my car which was 2 days more after having my car for more than 3 weeks. There wasn’t a lot of damage on my vehicle that needed to be done. After picking up my vehicle we went over everything. Paint job on hood looks really good. The headlight looks really good. Just hope for future clients they keep them updated because of rental car. That was another issue.

May 27, 2024

Alyssa and David are the best. They handled everything from the estimate to reserving our rental vehicle. Customer service on this level with a smile not due to job description deserves major kudos!

May 27, 2024

I could not have been clearer on what needed to be fixed and why. Nor could it have been more obvious. I even had to fill out a form, circle a graphic of the car, explain it verbally multiple times, and give my signature confirming that they documented and understood the issues. Then a 1 week promise became 2, then 3, and when they finally said it was finished. I discovered they forgot to fix the entire door… JUST HOW!? I bent over backwards and was able to move my logistics around for as long as I could, over a month, but their negligence ultimately made me miss attending my 7 year old daughter’s talent show. All for a part that was available at the dealership 6 miles down the road or could have been ordered off amazon at noon and delivered by 5pm. I feel sorry for them as it sounds like they don’t have the staff and just don’t want to admit it. Which sucks but don’t make me suffer too.

May 27, 2024

I had some body work done due an insurance claim. The service was fantastic and done in a timely manner. My vehicle looked better than it did before the accident. The only thing I would complain about is that the entrance to the shop is hard to find and on a gravel road torn up by big rock trucks using it as well.

May 27, 2024

The experience with CarStar was fast and easy. The staff were friendly and professional and I got my truck back better than new. I was kept updated every step of the way and received my vehicle back on time as expected. I hope I never have to go through the process of an accident repair again, but if I do, I will go back to CarStar 100%.

Apr 27, 2024

Car was returned on a flat tire with a “detail” done on interior which was haphazard. Bulbs on lights were not replaced until requested upon delivery. Painters tape found throughout vehicle. Poor panel fitment and even worse glass fitment on rear deck. Trunk handle was returned with broken pins hanging off my vehicle by the wires. Not to mention the battery terminals were poorly tightened leaving the battery dead and me stranded upon picking the vehicle up. Need better quality control as the finished product was far from finished. Absolutely unacceptable service not to mention the delays that had the rental company breathing down my neck to pay out of pocket for the extended time the rental was needed. I recommend anyone else your insurance sends you to.

Apr 27, 2024

Great customer service. Kept me up to date on the progress of my car and actually finished ahead of schedule. Definitely would recommend them.

Apr 27, 2024

Personal Very professional

Apr 27, 2024

They did a great job fixing my bumper. It looks like new again.

Apr 27, 2024

They have been awesome I haven't seen my car yet. Because I filed 2 separate claims with my insurance I spoke to Dave he has kept me updated all the time

Apr 27, 2024

Very pleased with the work done on my Hyundai Sante Fe. Great folks to work with

Mar 27, 2024

CARSTAR Collision off 90 was amazing. Great quality service while keeping you updated throughout the process. Awesome people with a awesome business.

Mar 27, 2024

My experience was AWESOME! Great service, quick turn around, and the work looks fantastic. I was also ecstatic to find out that all the work that was done is covered by a lifetime warranty🤗 Definitely recommend 😁