Car-X Tire & Auto

Nov 11, 2024

My first time at this location. There was a noise coming from the front of my car. They explained to me what was going on and what they had to do to fix it. The price was fair. Everybody was respectful, and the job was done right!

Oct 28, 2024

Great service, prompt, at a fair price. 10/10

Oct 18, 2024

I just moved to the area and wanted to find a reliable spot to take my vehicle. With a newborn and a need to stay local, It can be uneasy to change up car maintenance routine but I was grateful to know that I was in good hands here. People who take pride in what they do to maintain a credible shop of professionalism Respect!

Oct 18, 2024

Muy desagradable la atención, llego a este lugar después de manejar 30 min de otro pundo de car-x tire & auto y que tampoco instalan las llantas por que no tienen la maquina adecuada ahora tengo que ir hasta desplanes el día de mañana 12 de octubre para que mas instalen allí y volver hacer el trabajo de ellos en llevar las llantas en mi carro y manejar casi 1 hora, creo que ya no tomaré el servicio de alineación de mi carro buscare en otro lugar

Oct 18, 2024

I had a great experience at Car-X! The staff was super friendly specially PJ, professional, and made everything easy to understand without any pressure. They handled my car quickly and thoroughly, and it’s running perfectly now. I really appreciated their honesty and care throughout the process. If you’re looking for reliable service and a team that truly values customers, I highly recommend Car-X!

Sep 18, 2024

Extremely happy with this location. I called Samuel days ago with concerns with my car then brought it in earlier today and was seen immediately. I was greeted and made comfortable, my concerns were heard and I got my oil change & brakes done for a reasonable price. Sam broke down the process and I was out within a few hours. Sam also confirmed a valve issue, which I will happily return to get fix. I want to say thank you to this amazing team.

Sep 18, 2024

I recently took my car in to the Irving Park location for a couple minor things. I wanted an oil change and I needed them to fix a slow leak in one of the tires. They said the valve stem which have sensors on them nowadays was bad. They put an "after market" valve stem on and after driving it for 1week, the indicator light still detected a slow leak. I took it back in. They said the one they installed was defective. So they put another one on. The indicator light on the dashboard never went out. So I came back again. They said the after market one that they put on was probably defective also. So they said they would put on a factory replacement one. So after another week of driving and the indicator light still was on I took it back in. I told them it was probably the tire and not the valve stem. They took the tire off again and examined it, and came to the conclusion that the tire was bad. If they would have examined the tire in the first place they would have discovered this, instead of just assuming it was the valve stem. I paid $60 for the valve stem that I didn't need and I still have a slow leak. They were supposed to rotate my tires also as part of the oil change. This was not done. They said they rotated them but it was NOT DONE. Now I'm wondering if they even changed the oil and just said they did. I honestly can NOT RECOMMEND this place. ✴️ Added the following on 8/23/2024. Turns out the tire leak problem was not a bad tire as Car X said. It was just a slow leak where the tire meets the rim. It just needed to be taken off and re-seated on the rim. Only $20 from some honest guys. Car X, you failed another diagnosis

Sep 18, 2024

Needed new tires, Nelson and his team were able to get them for me same day! Had an appointment somewhere else, but they kept pushing my appointment saying tires were not in. Car-X had them within an hour of me contacting them. Thanks!!!! Will be my go to place for my car needs.

Sep 18, 2024

Nelson is a national treasure. Fair prices and they don't try to sell you what you don't need.

Aug 18, 2024

Amazing, the people is what makes the place amazing and inviting. I will surely come back.

Aug 18, 2024

Couldn't have had a better experience. Needed diagnosing on my old Honda and they were far more reasonable on the price than surrounding shops. Everyone there was down to earth and honest. Left with a full breakdown of everything I needed to work on and couldn't recommend these guys enough. Great to know I have service like this a block from my place!

Aug 18, 2024

Great location. The staff here came through for me big time, accepted me as they were closing and still gave me a great price as well!! Best price for synthetic blend around, and very kind helpful staff as well…. Highly recommend this location!!

Jul 18, 2024

After leaving my car there for several hours for an inspection, they never found anything. (I personally don't think it was looked at)

Jul 18, 2024

Family came from out of town and the van they where driving starting to make a grinding noise from brakes , the where able to take us in in short notice and look at the brakes , even though they found that all was good and probably just excessive brake dust , they clean the pads an didn’t charge us anything , now that is customer service .

Jul 18, 2024

First off I went to the location on Ashland and Fullerton to get a noise checked out in my car and they directed me to the location here on Irving Park because they were “a bigger shop” the first shop told me the second location could take a look for free. I called the second shop before I went just to make sure they could do it before I made the 20 minute drive over there. They told me yes to bring it on in. I get to the second location and I’m met with a young man that seemed to be in a snobby mood. I told him I had called beforehand cause I wanted to get this loud annoying buzzing looked at. He tells me I would need to pay a $99 diagnostic fee for my car to be looked at in any regard. At this point I’m kinda frustrated because the guy at the first location at least listened to the sound. This second guy flat out told me no I need to pay the $99. I asked if he could at least listen to it just to see if he had any ideas/leads for me to research into about it. He told me “I can.. but I’m not going to.” The customer service and attitude I received was very poor and I’ll never try doing business here again

Jul 18, 2024

This location is amazing. I've been taking all of my cars to Nelson and his team for over 10 plus years. Today, they really made my morning. I came in for a repair of my heat shield, not only did they provide quick service, they want above and beyond. Thanks guys!

May 18, 2024

"Stay away from this branch." They wrecked my car and unapologetically charged me for the part they messed up, along with an absurd labor cost. They damaged the wheel lug nut while removing and then ask me to pay for their mistake without even apologizing, just by saying it was over-tighten!!. And get this, they wanted $173 just to replace a wheel screw worth of less than 3$ and took less than 10 minutes!

May 18, 2024

Nelson you da mannn 🫱🏿‍🫲🏾😎 . Got work done 2008 lincoln Entire power steering fluid system $515 Told them I was a student and they were able to work with me. Rides like new ✈️

Apr 18, 2024

These guys are awesome! When I arrived, Sam was quick to have my tire looked at. His quy was extremely efficient at getting the work done with precision. I will definitely be coming here for oil changes, etc. Thanks Sam!

Mar 18, 2024

A fantastic repair shop for all my auto needs. I’ve been coming over 20 years. Nelson the manager is incredibly knowledgeable and totally trustworthy. I’ve always been completely satisfied with the work and was always confident that they did the work that was needed, without unnecessary additional work.

Mar 18, 2024

Everybody is kind, service is fast, and they educate you on everything they’re doing!

Feb 18, 2024

I love them. I moved out of state 5 yrs ago. Happen to be visiting home for a family emergency. Had tire issues while on the road there, and they squeezed me in during their busiest hour to check out my car. The only people I trust with my car, since I've been going to them for years. Sorry that I didn't get to see Nelson though 😞

Feb 18, 2024

I unfortunately had a lot of issues with a recent purchase of a car from Carvana. This car was purchased for a new job so I needed service quick. Everyone at Car-X listened to my concerns and took action immediately. Carvana used a third party insurance company that wasn’t willing to help. I didn’t want to pay for issues that were already with the car prior to me leaving the lot. Sam from Car-X took car of dealing with all of the insurance issues for me. Besides taking care of my insurance issues, they took care of a wide range of mechanical issues in just one day. Great customer service, knowledgeable, and passionate people. My car will be there again, just hopefully not too soon :).

Feb 18, 2024

I'm pretty sure management has changed...I went in for a basic oil change- they overfilled the oil and break fluid, didn't check or fill up any of the fluid levels, didn't check wipers, air filters etc. Took it to another shop for a quote and to verify the work and they found the air filter not only needed to be replaced, but there was black mold. Had brake pads and rotors replaced elsewhere as well for 25% less...

Feb 18, 2024

This shop stole more than $440 of my money, and junked my car that was worth about $1,500 without my knowledge. Although I have tried repeatedly to resolve this issue, I have literally been ignored for months. The manager, Nelson is a crook that stole my money. I have filed a complaint with the Better Business Bureau but the shop has not responded. Do not bring your car here! They cannot be trusted. I have called customer service as suggested, and received no response, just as I received no response from dozens of calls to Nelson at the shop. After more than 20 years of giving Carx my business, they junked my car! Still no response from customer service after weeks of waiting. This company has no respect for its customers - stay away! I had to give one star to post this review, but they deserve none.

Feb 18, 2024

We’re a heating and cooling company and had one of our service van tires go flat due to a screw in it. These guys were very helpful, friendly and professional in assisting us with our issue. They had to move some stuff around to fit us but they got it done. Special thanks to Noah!

Jan 18, 2024

I took my car early Friday. I didn't hear back from them until I called them later that evening then they told me they would keep my car to run it on the highway the next day. I ended up not hearing from them at all. I left a voicemail on Sunday then I ended calling again on Monday. Was told a list full of issues that would cost $1700 to fix. My husband called and asked if they could do it for $1300 since they've had the car for four days at this point with no communication initiated on their end, they agreed. We picked up our car Tuesday. The car is still doing ALL the same noises and jerking that I initially took it in for. Pretty convinced they either replaced things that didn't need replacing or returned the car having done absolutely nothing to it.

Jan 18, 2024

I came in with a bad flat tire and Noah and his team made sure they could help me with my car and made me feel at ease. I thank them very much for their kindness

Dec 18, 2023

Amazing work!!! I think I’ll be coming here from now on for my car work , the gentleman that help me was very kind and great attitude!!! Thank you Nelson for helping me out with my car !!!

Dec 18, 2023

I Would NOT bring my vehicle here, If I were you. These guys don’t know what they’re talking about. They quoted me $1,300+ to replace my starter, and alleged that my brake line was broken and “leaking brake fluid everywhere”, that there was “absolutely no more breaking power”. I had the vehicle towed one block them to fix supposed bad starter issue, and then one block back later after I decided against their “expertise”; and I was able to circle the block several times, same way as I have been for 3 years and it was fine. Oh, and the car started right up because I replaced the started last winter. The problem is an electrical connection that that they failed to locate. “Let’s throw parts at it”, all of these companies say as they siphon every dime from hard working people.

Dec 18, 2023

NEVER bring your car here! I had dropped off my car a few days ago for some small work. I received a call that night saying that the car should be done in a day or two. I told them I was working a double the following day so I would try to get there the following day. The following day I received a call saying that the vehicle needed to be picked up by 6pm or I would be forced to pay a storage fee. I told them I didn’t even know the vehicle was done and I had just started working. I spoke to the manger who told me it was done the day prior and they can only leave a vehicle there for an hour without a storage fee. I told him I didn’t even know the vehicle was done and I would have made plans to pick it up. Then the manger started yelling at me saying they didn’t call me because they knew I wasn’t able to pick it up. I DID NOT KNOW IT WAS DONE. I then had to leave work to go pick it up to avoid a storage fee. Terrible business model, terrible customer service and an incredibly rude manager. I will never come back under any circumstances and STRONGLY recommend you not bring your vehicle there.

Nov 18, 2023

Came in for an emergency oil change on a Monday morning with my Forester. First time she was out of the dealer for service and my was I nervous. I knew my dad had used these guys for his Forester years ago so I took a chance. My car was done and fit for driving in TWENTY FIVE MINUTES and was told she looked beautiful underneath. Couldn't say better things about the service here. He even said hey to my dad🥰

Nov 18, 2023

Change low bums easy!

Nov 18, 2023

I highly recommend car x. Was in and out in under 15 minutes. They patched up my tire and gave me a quote for a new tire if need be. The manager was friendly and professional.