Centennial Toyota - Service Department

Nov 07, 2024

The service director at this location is a total tool. I took my Highlander there for warranty work for a loose front bumper cover after they did a recall fix on the bumper cover and they would not fix it because of a slight scratch underneath the front of the passenger side of the car. Quoted me $250, I took it to a bumper repair place for another opinion and they told me Toyota is just trying to get out of responsibility to fix it, no damage just loose. That the slight scratch had nothing to do with my loose bumper cover. Highlanders are notorious for this loose bumper cover issue. I am very certain I have purchased my last Toyota, they no longer stand behind their warranty.

Oct 07, 2024

Perfect service just ended up there for 4.5 hours to relearn my tires 🤷🏻‍♂️

Sep 07, 2024

I had a fantastic experience working with Kylo . Not only did he help us secure the best deal for our 4Runner 2024, but he also made sure everything went smoothly throughout the entire purchasing process. Even after the sale was completed, I had a few issues, and he went above and beyond to assist me and handle everything professionally. His dedication and responsibility really stood out, and I highly recommend working with

Sep 07, 2024

They add on hidden fees in their pricing that’s not displayed on their website when other fees are. In my case it was a $1850 fee. The staff was great and nice. I got a used Highlander and it was a good price and very clean in/out. When I told them I felt uncomfortable about the fee and felt like I was being scammed they turned a bit but eventually took $1000 off the price. I still feel a bit scammed but overall I’m happy with the car. The extra warranties are a total rip off. They wanted $13k on a $38k vehicle for warranties. That’s insanity and you’d have to be out of your mind to get over priced warranties like that.

Aug 07, 2024

I recently had a very disappointing experience with the Toyota service department regarding a flat tire on my brand new $30,000 car. I was shocked to learn that the tires don’t even come with a basic road hazard warranty. It would make so much more sense for Toyota to partner with their tire manufacturer to offer this kind of coverage for customers, rather than bundling such essential protection under a larger warranty charge. It feels like the tires on my car are disposable, designed to last only as long as the roads are completely free of debris. And if you live in Las Vegas, you know that our roads are perpetually under construction, making it nearly impossible to avoid potential tire damage. What’s even more frustrating is that if you purchase tires brand new, they typically come with this kind of protection. Yet, the powerhouse Toyota can’t figure out how to provide this essential coverage for its customers. This is a very basic protection included with most new tire purchases, and it’s baffling that a new car wouldn’t come with it. To make matters worse, the service department scheduled me an appointment without checking if I had the necessary coverage. I waited two days only to be told “no” after some guy clicked around on a computer for a total of 2 minutes. This lack of efficiency and customer care is unacceptable. Overall, this experience has left me very frustrated and dissatisfied with Toyota’s service department. A company of this caliber should definitely offer better support and coverage for such basic issues.