Charlie Clark Nissan El Paso Service

Nov 30, 2024

Great customer service!

Nov 16, 2024

Eduardo buen servicio el mejor

Nov 09, 2024

Good service

Nov 09, 2024

Great service good people quick in and out. Thank you for your help.

Nov 09, 2024

Missael Vargas es huna persona muy atenta y me ayudó en todo yo le doy hun 10 por su atención así mi cuando vuelva lo buscaré a el bueno todos son muy atentos en lo personal

Nov 07, 2024

Just to schedule an appointment for an oil change I was put on hold with 4 different people and just to get an appointment 2 weeks from now . Maybe I Just called at a bad time.

Nov 07, 2024

Awesome team work from the time we got there till we left. Service fast and kept us posted by Mr. Edwardo in service Dept. Thank you all!!🙏🙏

Nov 07, 2024

Great customer service.

Nov 07, 2024

Great service Easy location Clean environment Courtesy personnel

Nov 07, 2024

Great service as always. Highly recommended

Nov 07, 2024

Quick and easy love it there sad about no breakfast but 🤷🏻‍♀️

Oct 07, 2024

Asido una bendision de Dios grasias Dios y casa nissan y charly

Oct 07, 2024

Horrible service at the Service and repair center. Made an appointment for an oil change n tire rotation. Was told it be a 2 hour wait turned into a 5.5 hour wait. Was told if i didn’t buy their services my so called “Nana’s Warranty “ that i paid for would be voided. Oil change was free but a waste of my time. Would rather have paid for an oil change and be done in less than 5.5 hours.

Sep 07, 2024

Amazing car service and maintenance all time! Never have any issues in this Charlie Clark Nissan El Paso Service! Love it !

Sep 07, 2024

If you go for service ask for Eduardo Perez. He takes the time to walk you through what the car needs. And after he makes sure everything has been done correctly.

Sep 07, 2024

Thank you Cinthia!! Very attentive on getting the services I needed for my vehicle. Very knowledgeable in the department answering questions i had with details, updating me throughout my wait was excellent. And getting my vehicle back to me in a timely manner. I will be a returning customer. For anyone reading would highly recommend this Advisor (Cinthia)

Aug 07, 2024

I never had an issue with them before however, I would encourage customers to be cautious about them wanting to charge you for something you don’t need. I took my car to replace the battery, which they did under the warranty. I also asked for oil change, tire rotation and other service for the A/C but they called me and said that one my tires had two nails and that it had to be replaced and the charge would be $300 for a new tire. I declined that and when I picked up my car, they were not able to tell me which tire had the nails. I took my car to a tire shop and they didn’t find any nails in my tires. I think it’s very upsetting that they wanted to charge me $300 for a tire I didn’t need.

Jun 07, 2024

The service is excellent there and while you wait in the morning you get to enjoy breakfast . Love it there

May 07, 2024

Gabriel's was very professional and courteous while I was wsiting for my vehicle. He keeot me up dated on the progress of my vehicle. 👍👍👍

Mar 07, 2024

Everyone was accommodating and went out thir way to help us. Even drove vehicle were looking at across town. I hate going to car dealers and this was a pretty pleasant experience.

Dec 07, 2023

Love the Mariachis and Karoke !

Dec 07, 2023

Never get an evening appt. Useless. Three stars is for morning appts. I guess because staff just gets there, they are more friendly. Evening, I guess they're over it and just want to leave.

Dec 07, 2023

Perfecto por los servicios

Dec 07, 2023

They are improving. They have really good management that is involved with the customers. They are more than willing to speak with you should you have any concerns. They are going through what I could best describe as an evolution but in a good way. So I'm happy for them. I want to send a special thank you to Mr. Zepeda. You've been very attentive to any of my vehicle related needs and I really appreciate that. That's what separates good customer service from GREAT customer service!

Dec 07, 2023

Title: Exceptional Customer Service Experience with Missael vargas My Service Advisor I recently had the pleasure of experiencing outstanding customer service from Missael my service advisor, during my recent oil change appointment at charlie clark nissan .From the moment I arrived until the completion of the service, Missael dedication and commitment to providing exceptional service were evident. Right from the start, Missael greeted me with a warm and friendly smile, making me feel welcomed and valued as a customer. He took the time to listen attentively to my concerns and ensured that he understood my specific needs regarding the oil change. His ability to effectively communicate and address any questions or doubts I had was truly remarkable. Missael extensive knowledge and expertise were evident as he explained the entire oil change process to me in a clear and concise manner. He provided detailed information about the type of oil required for my vehicle, the recommended service intervals, and even offered valuable suggestions for maintaining the optimal performance of my car. His professionalism and genuine passion for his work truly impressed me. Throughout the entire service, Missael kept me informed about the progress, ensuring that I was aware of any additional maintenance recommendations or potential issues that needed attention. This level of transparency and honesty was greatly appreciated, as it allowed me to make informed decisions about my vehicle's care without feeling pressured. What truly sets Missael apart is his unwavering commitment to going above and beyond for his customers. He consistently went the extra mile to ensure my comfort and satisfaction during the entire service experience. Whether it was providing a comfortable waiting area, offering complimentary refreshments, or simply checking in on me to see if I needed anything, Missael attention to detail and genuine care for his customers were truly exceptional. In addition to his outstanding customer service skills, Missael demonstrated efficiency and professionalism in completing the oil change service promptly. He ensured that the work was done to the highest standards, leaving me with a sense of confidence and peace of mind regarding the overall quality of the service. In conclusion, I can confidently say that Missael is an exceptional service advisor who exceeded my expectations in every aspect. His exceptional customer service, extensive knowledge, and dedication to providing a memorable experience make him an invaluable asset to Charlie clark nissan service , I highly recommend Missael to anyone seeking top-tier customer service and expert advice for their automotive needs. Thank you, Missael, for making my oil change experience truly remarkable! Rating: ⭐⭐⭐⭐⭐ (5/5)