Chevrolet Service Center

Nov 30, 2024

I went for a vehicle recall and decided to wait there as the estimated repair time was 2 hours. I had never been to that location before and was blown away by the comfort and accomodations of the waiting areas.

Nov 16, 2024

Appointment was 10:45; we arrived at 10:25. Check-in went smoothly after waiting in line for about 15 minutes. Video report from technician was received about 30 minutes later. Then we waited for over an hour and hadn't heard anything. My husband went to see the service rep. When he checked on status, he found out the technician, or maybe the person who washed the car, parked the car "out back" and didn't give the key to the service rep. as per protocol. We were at the dealership for over two hours for a job that might have been completed in an hour. (My husband and I were there together.) It was after 12:30 PM and we were both weary and hungry. Not acceptable service. The technician called later and said he the service manager authorized a free oil change at our next service. If we take advantage of it, I will not personally go. And my husband hopes he won't have to wait for two hours again.

Nov 16, 2024

Brought my car in for scheduled maintenance and it was handle professionally and fast while I was able to relax in the lobby. Great experience every time!

Nov 07, 2024

From the moment I arrived until I left, there was never anyone without a smile on his/her face when talking with me. The service was over and above what I expected! The guest room for waiting was wonderful. I was able to sit for a while, relax with a cup of coffee, and slow down for a while!

Nov 07, 2024

Very kind, great service, great staff!

Nov 07, 2024

Everything was great

Nov 07, 2024

I love Mcclusky Chevrolet, I drive 70 miles just to get to their location. Chuck was very helpful, I am disappointed that my rust proofing and undercoating has not been scheduled.

Oct 07, 2024

Everyone was friendly and helpful.

Jul 07, 2024

Amazing place an excellent service department!

Jun 07, 2024

I was informed of the service that was needed, what it pertained to, as well as the cost. All up front. I was comfortable while I waited, and the wait wasn’t too long.

Jun 07, 2024

Like others have said they are hard to communicate with. Wife took her car there as the car would stall when she pushed the gas after the automatic shut off. So, in the middle of an intersection even while pushing the gas it would shut off again. We took it in. They said nothing was showing on diagnostics so sent us home with nothing done except the charge for diagnostics. This morning on her way to work she went through an intersection, and it shut off. Cars coming at her. Only a matter of time until she gets T-boned. So now we are making appointment at Jeff Wyler who we know has a good service department. I will repost to see if they fix issue. This is a scary issue that could cost a life. It's a 2019 Malibu with ~37k miles. So will be selling if not fixed. Not worth losing your life over.

May 07, 2024

Negative experience, which is a shame since I bought the car here. Held my car for 4 days and all they ended up doing was a balance and rotation, general maintenance check, and alignment. They were hard to get in touch with during that time to figure out when the car would be ready. They diagnosed but did not fix issues - labeled that I refused service - because I wanted to have the car back while waiting for parts that did not impact the driveability of the vehicle. Will go to another dealership for repairs next time.

Dec 07, 2023

Good place and good people

Dec 07, 2023

If I could give 0 stars I would. I took my vehicle in for an oil leak, not even a week later it started leaking again. I took it back to the service dept. After being there for over a week I get a call to come get my vehicle and it didn't start. I drove back to Ky and get a call the same day to come get my vehicle and it still did not start. The next day I get a text saying that my vehicle is ready so I drove from Ky once again and not only is the vehicle not starting, it hasn't even been looked at! It's been a real inconvenience and I still don't have my car. It was starting when I took it in for service. This has been a terrible experience.

Dec 07, 2023

Oil changes every time needed

Dec 07, 2023

This has to be one of worst service departments to get in contact with. They are now using a Message Service so that they can screen their calls and never call you back. There is no more personal customer service with this dealership. They have downgraded the customer to a number on a piece of paper.

Dec 07, 2022

Bj was great i got on his last nerves 😬 about my vehicle and he responded quick and work with me everyday and hard to get me back in my vehicle appreciate great recommendations

Dec 07, 2022

Great customer service

Dec 07, 2022

I'm still waiting to how things are going for me with McCluskey. I will let you know for sure and perhaps add new stars to my review at that time.

Dec 07, 2022

Tech rep very good and helpful. Driving home tires felt like flat coming off expressway ramp which concern me cause tires were checked and rotated . Guess everything is ok.

Dec 07, 2022

They don't deserve no stars at all and I don't even do service with them was calling on my brother behalf and the lady was very rude when she call me back. She was in training also with another lady who was more rude She screaming mention that it's not their issues that's between the my brother and the bank .Her name was Tracey so she training people to be rude to customers. I had to ask for the lady name she came to the phone very rude no sympathy at all.What kind of services yall are treating guests this company need to be shut down .I wouldn't recommend buy nothing out their lot new or used.

Dec 07, 2022

Very professional had a hangnupnforna second due to miscommunication other than that some of the best service I've received.

Dec 07, 2021

Needs some work on the customer service.

Dec 07, 2021

Service to bad, they doesn’t care about their old clients, if they have any problem👎👎👎

Dec 07, 2020

Professional, fast ....top notch!

Dec 07, 2020

They went above and beyond to resolve an issue