Christian Brothers Automotive College Station

Feb 06, 2025

Amazing service and lovely staff

Jan 31, 2025

Exceptional customer service at this location, I was given a link to all the checks done on my car including pictures, they took the time to indicate what needs immediate attention and any other items I need to take care of. This is my second time at this location and I'm thoroughly satisfied with the service.

Jan 31, 2025

Get people with hometown values! They do their business well which allows my business to thrive!! Thank you for all you do and Godspeed!

Jan 31, 2025

I thought it bold of CB to request a review from us after our experience, but since they asked, here it is. We have used CB a couple of times and the service has been fine (the silly flower notwithstanding), albeit more expensive than other places. In the past year we have had two bad experiences with them. The first happened when they replaced a battery in my car and it died less than a year later. We were told by the dealership that it died so quickly because it was the wrong battery for the car. The second happened when my husband brought his truck in for routine maintenance. It was working perfectly when he dropped it off. They replaced a few parts and turned it back over to him rattling. Less than a mile down the road the engine failed and now we are looking at having to buy a new car. They claim it was just bad timing and they have zero responsibility (despite having just inspected the car and giving it a clean bill of health). Maybe it was a coincidence, but we won’t be trusting them with our cars again.

Jan 31, 2025

Recommend for car care needs! I am always pleased with the service and care of the wonderful staff!

Jan 24, 2025

I recently took my car to Christian Brothers Automotive for a check-up. They provided a ride back to my house, and the woman who drove me was kind and down-to-earth—she wouldn’t even accept a tip, which made a great first impression. CB provided a detailed list of recommended repairs. Initially, I felt cautious. The business seemed almost too clean and professional, and I tested them to see if they were trying to upsell unnecessary work. Despite mixed reviews from third-party sites, their conduct seemed professional and honest. The quote they gave me was consistent with what my family of mechanics estimated. However, I chose not to proceed with the repair because my Corolla is at 200,000 miles, and it wouldn’t increase the car’s value. While they didn’t point that out, which felt a little off to me, I eventually realized they operate like any business—they aren't a charity. This highlights one of the key issues with Christian Brothers Automotive: the name and branding imply faith-based values like honesty and altruism. It’s easy to expect a more charitable or service-oriented approach, but in reality, they function like any other profit-driven auto shop. Their clean, polished business model sometimes feels like an attempt to justify premium pricing, even if the costs are on par with competitors. Moreover, while they do provide thorough repair lists, they could benefit from prioritizing critical repairs or giving practical advice instead of listing everything. For customers who rely heavily on trust, this can feel overwhelming or like upselling. The franchise model is also something to consider—while some locations may reflect Christian values and professionalism, others could fall short, affecting the brand's overall reputation. In the end, my experience was positive because they treated me fairly and offered competitive pricing, but I see where some of the criticisms come from. If you’re considering their services, it’s essential to view them as a well-run business—not a ministry or charity.

Jan 17, 2025

Great Service, Value and Environment! Did not try to upset any unnecessary items and when they did find a cap missing, it wasn't the end of the world. They didn't use any scare tactics. Very happy and will return! God Bless!

Jan 10, 2025

It's hard running an automotive repair facility. I did it for over 15 years. Something very important with this difficult task is good communication. I called several days in advance to set an appointment for a basic maintenance service. I was told I could wait for the service and that it would take up to three hours to perform. (Way under promised, probably a good thing in case any problems arise. Gives them an opportunity to over deliver.) I was also told they open at 7 am. What expectations would you have after a similar conversation on the phone? Upon arriving at 6:55 am, I was told that technicians don't get there until 8 and I would have to drop off my car and leave it with them all day and maybe they would work it in because they didn't have any open bays. Don't get me wrong; I understand the trials and tribulations of running an automotive repair facility. But don't tell people on the phone that they can wait for a service, and you do not have the capacity to fulfill the service. It is also very deceptive when you tell people that you open at 7:00, but it is for administrative purposes only. If you don't have technicians in production until an hour later and you're scheduling a waiting appointment, you need to set proper expectations. In this day and age, in a world filled with deception and misinformation, we all know the kind of reputation repair facilities, mechanics, used car salesman, and politicians have. It's hard to find somebody you can trust. I will keep looking.

Jan 07, 2025

Bad bad bad bad bad bad bad bad bad bad bad bad service it's been about 5 months and no call back I guess you can call it bad service what kind of business is this you ask for a job to get done it's doesn't happen simple thing to do if your in this kind of business

Jan 07, 2025

Great service, courteous and professional staff, awesome Christian atmosphere with a nice waiting area. Thorough explanation of what my vehicle needed and what was done.

Jan 07, 2025

Thank you, Christian Brothers! My temp sensor was on intermittently, and they were so kind to top off the coolant. They took care of me quickly and with such courtesy. Thanks again!!!

Jan 07, 2025

They are always very pleasant and quick on service.

Dec 07, 2024

Amazing service!!

Dec 07, 2024

Excellent and honest work at a fair price.

Dec 07, 2024

I took my car here to get a diagnosis of a single problem. They did a great job, and not only diagnosed my problem from the issue I was having, but inspected many points throughout my vehicle. Then supplied me downloads of video, images, and animated mock ups of those other issues I may have to address if I chose to. These items they sent to me via email and text. The staff was very courteous and attentive throughout my experience. I would not hesitate to use them again.

Dec 07, 2024

Like family but better ;)

Dec 07, 2024

So nice to schedule my oil change at a time that is convenient. Nice sitting my area and friendly staff.

Dec 07, 2024

The Customer Service and how punctual and professionalism they always are makes me continue to go back

Nov 07, 2024

Dropped car off Monday got it back Friday process was slow the fixing time was slow Dont recommend

Nov 07, 2024

All the staff were friendly, helpful, informative. Felt confident that I was being taken care of & getting quality work. Highly recommend Christian Brothers!!

Nov 07, 2024

Called beforehand about a broken bolt on my control arm, I dropped my car off in the morning and while I was waiting they provided me with a ride home as part of their shuttle service. They called me a few hours later to say they got the bolt out and replaced. They didn’t charge me for the service and their shuttle gave me a ride back to their shop. You guys saved me, thank you! A new control arm and a potential accident would have been tragic for me. Blessings.

Nov 07, 2024

Do not EVER take your vehicle here at all!!! I put def in the wrong place told them not to start it, my husband told them not to start it and then Cole started and moved it causing damage I'm sure to my truck and then has the nerve to say it'll cost me $23000 to fix it. I'm beside myself!!!! They also overcharged me for my daughters car as well. If you want a real mechanic don't take any vehicle here!!!!

Nov 07, 2024

Excellent number 10

Nov 07, 2024

I appreciated the friendly and efficient service!

Nov 07, 2024

This is the only place I will go for my automotive needs! The staff is friendly, and efficient. My car was in and out in no time & They gave me a carnation! Talk about lifting your day! Highly recommend When both you and your car need a little extra attention.

Nov 07, 2024

Very pleased Cole is very good.

Nov 07, 2024

very good service and friendly staff. their complimentry vehicle checkup is one of its kind, very good.

Oct 07, 2024

fast and friendly service