Christian Brothers Automotive East Wichita

Dec 04, 2024

Brought my 2003 Ford Escape in and after their diagnostics, they were honest with me about the work needed not being worth the money I’d have to spend. It’s super hard finding mechanics with integrity, so I would recommend them to anyone based on that alone. Great experience.

Dec 04, 2024

Great service, fast, efficient and extra friendly! Anthony, Frank…. All of them, 100% recommended

Dec 03, 2024

Great communication.

Dec 03, 2024

Took our daughter’s car to have her heater looked at. Because we took it the day before Thanksgiving, planned on it not being looked at and repairs until the week after. However, they quickly analyzed the problem and told me what needed to be done the same day. We did have to wait until the following Monday to have it finished, but that’s on us for our timing. Overall great experience! Great communication and honest feedback. Friendly service! Would recommend to anyone who is looking for straight answers for car repair.

Dec 02, 2024

They have a high standard of maintenance for your vehicle every time you take it in and fantastic service. I won't take my vehicles anywhere else.

Nov 28, 2024

Christian Bros. Automotive has been our Wichita one stop shop for auto repair and good local eateries, entertainment and tourism recommendations while we were stuck waiting for the car to be fixed. They were even able to give us a loaner car to get around to everything. We definitely got lucky in what could have been a dreadful situation. With a miraculously quick turnaround, the car is road ready again. Cody, the nice counter kid told me our mechanic was their best and had amazing skills and experience, while Jules was delighted to be our excellent tourism consultant as an aside to her shop work duties. Folks have been so nice here, if needed, I wouldn’t hesitate to make Wichita a stop on a long trip again, and Christian Bros. Automotive has been the absolute best we could have hoped for.

Nov 28, 2024

Very comprehensive inspection and detailed information. The follow through was exactly as they described.

Nov 28, 2024

Went in for an oil change and because they had other customers that needed taken care of before me I waited about 1.5 hours. They were so kind and courteous about it. I didn't mind waiting because life can be unpredictable. But they truly showed how much they cared for their customers in that moment. They were a blessing to my day.

Nov 21, 2024

Excellent!!

Nov 21, 2024

Fast, fair, and friendly. Always helpful and trustworthy.

Nov 14, 2024

Fantastic service! They had great employees, pricing and value! Will definitely be back.

Nov 14, 2024

I brought my vehicle in for an oil/filter change and tire rotation. I noted in the appointment scheduler that my front driver’s side tire was lower than the rest (tire pressure light was on, all tires reading at that time). Later, I received a link to my car’s inspection report, telling me that I should be expecting a link to an estimate to be forthcoming. The report itself was a little suspicious. Several of the photos were black with a date/timestamp. The report did show one thing that required attention, “Dash Warning Lights/Odometer: Tire pressure light on - we suggest further diagnostics to find the cause.” This was expected, as I had noted in the appointment notes when I scheduled. I assumed this was a pre-service finding based on the verbiage of the text regarding the “inspection report”, not a result found after completing the services I had requested. I was then notified services had been completed. I never received an estimate, which I thought was strange, but I already had a quote of what it would roughly cost. I, again, assumed that the Dash Warning Light issue from the inspection had been addressed. Upon returning, I paid, got in my car and noticed the tire pressure light was still on - I checked the pressures and they were all dashes “- - -”. I figured it might need to travel more than a few feet before it could get an accurate reading. Nothing changed after a mile, so I called CB and let them know what the issue was. I was told that they required “a specific tool/device for Lexus/Toyotas and it was really expensive - the one that had worked 50% of the time with Lexus/Toyota makes.” I brought it back on the chance that they could get the tire pressure sensors reprogrammed/relearned. They could not. I asked why they wouldn’t let me know that ahead of time, that they weren’t capable of reprogramming the tire pressure sensors to read after rotating the tires of a Lexus? The mechanic who spoke with me told me there must be a faulty sensor. I explained it wasn’t faulty when I brought my car in and now it was and asked Did something happen that could have broken it, was it dropped? His response was “No, are you accusing me of something? Plus, tires withstand much greater forces on the road than if they were dropped.” He then asked me, “How do you know it wasn't faulty before you brought it in?” I explained that all 4 tires were reading, that’s how I knew my front driver’s side tire was low. He responded “Yeah, but how do you know, since the light was on, that it wasn’t a faulty sensor?” He was dismissive and offered no apology or solution. After getting increasingly frustrated at his evading addressing the issue, I left. When I called the dealership, they told me it would be $160 to reprogram and I wasn’t able to get on the schedule for 6 days. Luckily, while I was at Sam’s Club, I went to the tire counter and explained the issue on the off chance they knew how to fix it. The associate told me to bring my car around and he’d see if he could do anything. It took less than 15 seconds from the time I had put my car in park for him to have the pressures reading again. Not only was CB incompetent in completing the job they were paid to do, but they withheld information that would have been useful when scheduling, neglected to admit they couldn’t fix it, wasted my time, and refused to refund my money. The only positive was the shuttle driver, who was friendly and pleasant to talk with while driving me to and from work, even if her praises of the team at CB was eventually shown to be exaggerated.

Nov 14, 2024

Thank you Christian Brothers for great service on my SUV! Thank you also to the great mechanic that worked on it!

Nov 14, 2024

They are hands down the best customer service you will get! Super helpful and honest!

Nov 07, 2024

2nd time using them very friendly & fast my car was back in less than 2 days each time. Offer rides to get you home after dropping off and picking your car up. And waiting area is nice age comfortable if you decide to wait. Will continue to use them in the future on all my cars

Nov 05, 2024

10 out of 10 recommend!!

Nov 05, 2024

Amazing service, did an alignment and battery replacement, and battery node exchange in just a few hrs, and also was given and complimentary shuttle ride home, Amazing people and Amazing environment

Nov 05, 2024

Christian Brothers has provided me with remarkably efficient, convenient, and courteous repair and maintenance service on my 12 year old vehicle. I have found them to be highly competent and trustworthy and their shuttle service is the best in Wichita also.

Nov 05, 2024

Customercare is excellent. I would definitely take any Auto of mine to them again.

Nov 05, 2024

Did a thorough job of checking out my car. Was lower cost than other places for getting my brake pads changed and after fixing a couple other things they found wrong my eight year old car now drives like new! Love this shop!

Nov 05, 2024

Did an inspection and called before any work was done. Shop was orderly and my car was ready when they said. Very courteous staff.

Nov 05, 2024

Fast and friendly!

Nov 05, 2024

Good work and friendly. Loved the online options to review and approve work orders.

Nov 05, 2024

Great service and great honest people who handles everything in a professional manner. Communication was a plus letting me know the process of the repair and every detail thank you guys for your help.. Jose G

Nov 05, 2024

I had a great experience with Christian Brothers Automotive. I had a catastrophic transmission failure that left my truck stranded in a neighborhood. I called Christian Brothers and they arranged the tow to their shop and had a new transmission ordered, delivered, and installed in less than a week. They also identified an issue with the transfer case actuator that likely contributed to the transmission failure. They replaced the faulty actuator with a used one free of charge. Everyone I spoke with either on the phone or in person was very friendly, helpful, and professional. I would highly recommend this shop to anyone needing work done on their vehicle.

Nov 05, 2024

My first time taking a vehicle to CB's. Very nice people. My Tundra had a water pump problem. (@ 190000 miles..so I guess it was time 😀 ..) they got me fixed up ...communicated well through the whole process... I will be returning for future maintenance and repair. 👍🏿

Nov 05, 2024

Service was quick and efficient. The waiting room was clean, comfortable and inviting. I as very impressed with the wonderful shuttle service.

Nov 05, 2024

They couldn't diagnose my problem. Its a Ford issue, apparently. But they didn't charge me for trying.

Nov 05, 2024

Very professional, very competent and also very friendly. And I had a really great car ride ‘driver’ to and from the business.