Christian Brothers Automotive Fossil Creek (Alliance)

Nov 21, 2024

Josh was awesome!! Loved the fast service, and warm cookie. Thanks so much to the team and God Bless yall!!

Oct 27, 2024

Just left there and those guys were very nice! Specifically the 2 working at the front. I didn’t catch the man’s name who gave me water and a cookie but thank you!

Oct 27, 2024

Omg if I could give you a 100 stars I would! They are amazing people and the company name is not just a name they go beyond what is expected and the blessing of god is going to pour on everyone of them

Sep 27, 2024

After two sets of wheel bearings in over three years and 56 days I find myself grappling with more than just the frustration of mechanical failure. The significance of those 56 days—the time by which my second set of bearings exceeded the warranty—cannot be overstated. Wheel bearings aren't like tires, meaning after new tires are installed it is the owners responsibility to keep them in working order with timely rotations and proper inflation. Wheel bearings are designed for longevity, easily lasting beyond 100,000 miles or even the lifetime of a vehicle. My original bearings served me well for 186,000 miles, much of it in the harsh conditions of salty winter roads. So imagine my surprise when the bearings installed by Christian Brothers failed after only 13 months. I returned, and new hubs/bearings were installed. But then, just 25 months later, catastrophic failure struck again, sending me back to Christian Brothers. This time, I expected more than a quick fix. I expected them to confront a deeper issue: either they were sourcing substandard parts, or their mechanics lacked the expertise for proper installation. Given that Christian Brothers doesn’t even press bearings themselves but purchases pre-loaded hubs, it seems clear that the problem lies with their choice of cheap parts. Yet, despite the apparent failure of 4 wheel bearings, I was met with indifference. Why the indifference? The hubs/bearings were 56 days out of warranty. The 56 days past the warranty meant I was offered nothing but an estimate of $1,400 with no acknowledgment that perhaps the 2 sets of hubs/bearings they installed were subpar from the start. If your business is rooted in Christianity then there is a moral obligation to do the right thing. The service advisor asked me if a customer came in and stated they didn't have faith in the part that was installed on their vehicle should it be replaced? Perplexed, I just chuckled and replied "a faithless wheel bearing and a faulty wheel bearing are 2 different animals." What is most unsettling, however, is the lack of accountability. The ethos suggested by the name "Christian Brothers" was nowhere to be found. Instead, I was left with the stark realization that integrity and customer care had taken a backseat to the bottom line. The question now is not just about a failed car part, but about a failed commitment and zero compromise to the Christian values that should have been central to this experience.

Aug 27, 2024

I always seek out a Christian Brothers knowing I will receive incredible service and quality work. This location lives up to that and more!

Aug 27, 2024

Needed a state inspection and engine filter replaced. The staff were friendly and courteous. Highly recommend!

Aug 27, 2024

They are always straightforward and honest

Aug 27, 2024

They are nice and respectful! They were honest about what I needed done. They were quick and the waiting room was just peaceful to sit and wait for my car to be done.

Aug 27, 2024

Victor, at the Old Denton Road location, is fabulous. He went above and beyond to help me. Jake also is a gem. I highly recommend them for fabulous service!

Jul 27, 2024

Needed a state inspection - got in and out in 15 to 20 minutes, The service was friendly and quick. Good experience thanks.

Jul 27, 2024

Very friendly service. Even gave me a fresh chocolate chip cookie while I wanted for my oil change!

Jun 27, 2024

All I say is refer to Courtney maree's review. Same issue

Jun 27, 2024

Always a pleasure, super nice super good job, great warranty. Jesse is good ppl 🙏

Jun 27, 2024

Amazing service, customer service, and quickly done.

Jun 27, 2024

Awesome experience, their honesty is second to none!

Jun 27, 2024

Don't know what I expected. Took my car in a long while ago for a viberation. They proceeded to give me a laundry list of well over 20k$... mind you car isn't more than 5 years old. Went to another shop and it was all remedied for 800$. Crazy yall even admitted yall could scam my car insurance into paying this 💀💀💀 yall lost my business

Jun 27, 2024

These guys were excellent! They told me it would be about 20-25 minutes to get my inspection done which was great but they finished it in 15 minutes. Wonderful customer service. Jesse was willing to answer any questions I had and was extremely helpful. The team overall made me feel extremely welcomed! I’ll definitely continue to make this my number one go to for all my services.

Jun 27, 2024

This is the 2nd time that I just drove to Christian Brothers without an appointment and they did a complete examination for Tx registration of my car within 30 minutes of my arrival. These people are professional and personal in their work. I highly recommend them for all your auto concerns. You won't be disappointed.

May 27, 2024

Christian Brothers provided an excellent experience for me! They were very quick about checking out my car and letting me know the issue. They had an immediate solution and followed up quickly once my car was done. Bonus: they made me a fresh chocolate chip cookie as I was waiting! I will definitely be returning to Christian Brothers in the future.

May 27, 2024

First time customer this past weekend and had a really great experience! Got me in quick for a state inspection 🧐 I have some more work that needs to be done and I will for sure come back! I also really like that they give you a whole breakdown including pictures of your car for the work that needs to done. The follow up call was nice as well 😊

May 27, 2024

Friendly and professional. Quick turn around. Not the cheapest but has always given me quality work.

May 27, 2024

Great experience! Jessie was very friendly and super helpful. Will return!

May 27, 2024

Great job.

May 27, 2024

Great service and great communication! Thanks guys!

May 27, 2024

Had a motorcycle battery problem. They don't normally deal with motorbikes but really helped me out at very short notice. The staff in the front office are just great . These folks are a credit to their community. John C (Leeds, England)

May 27, 2024

I have been a customer for about a year now. I drive a Range Rover, which naturally comes with some expensive repairs, and I had an awful experience with the Land Rover service center. I had a pretty serious issue with my car and had to get it towed to Christian Brothers from the side of the Highway. They got my car diagnosed and FIXED within one day and were extremely transparent and communicative with me throughout the entire process. They truly make you feel like family and will work with you on pricing and will level with you on the severity of the work needed on your vehicle. If you are weary of dealership service centers, they are the PERFECT alternative. Mark is a solid dude & I will turn to him for any issues I may have in the future. Solid team of guys up there!

May 27, 2024

Mark was fantastic! Customer service was impeccable. Christian Brothers will work with you. They understand your necessities and are very patient.

May 27, 2024

NOTHING Christian about they're service; they. ALL stand around and LOOK at you, they treat you like you're IMAGINING whatever is going on with your vehicle as well. I had an appointment for 0700, I was there at 0657 and after I was checked in...THREE people kept asking me if I needed to be dropped off somewhere, while they performed a SIMPLE, OVERPRICED DIAGNOSTIC TEST!!! I finally asked for my key fob and LEFT!!!!

May 27, 2024

Always do a great job, never feel like they make up things that are wrong or try to get you to pay extra

May 27, 2024

Always good service