Christian Brothers Automotive Tattersall Park

Nov 28, 2024

What a horrible experience. After paying this business (Tattersall location) over $3,000.00 for car repairs, and taking my car back three times for two of the problems they didn't repair correctly, I decided to find another mechanic. On my last visit, I left word for the owner to call me, but never heard from him. I do not recommend this business.

Nov 07, 2024

I cannot recommend Christian Brothers Automative enough! Their process was beyond seamless and they fixed/explained exactly what needed to be done. Do not hesitate utilizing their services - 10/10!

Oct 05, 2024

By far the best automotive shop around! I will not take my vehicle to any other place. The technicians are extremely knowledgeable and you always get a call after your quote to fully explain in detail what needs to be done to your vehicle. In my experience not only was it explained what I needed but honest advice was given not just a sales pitch to make more money. I made sure my new vehicle warranty would be covered when i brought it to Christian Brothers for service before I purchased it! Absolutely does!

Oct 05, 2024

Unfortunately, I’ve had recent bad experiences at this location that I now can’t recommend this business any longer. I had made an appt. prior to coming for an oil change and tire rotation. Appt. was at 10am, I arrived at the time and dropped it off. 1pm rolls around and I had only received one text at 11:45am that the “free inspection” was starting. When I call at 1pm, I am told it’s almost done and to be expecting a call back shortly. 45 minutes go by and nothing so I head over there. At 2pm, FOUR HOURS later, I am finally able to get my car. No reconciliation was offered or apologies for my wasted time. The guy’s only response to my disappointment- “I’m the only one at the front.” My car was clearly forgot about and I was lied to about the timing. My time was not respected and there was no transparency in what actually happened and why it took four hours. I had to unexpectedly rearrange my work day because of this. This also happened back in the spring when I took my husband’s car in to fix the AC. They had his car for a week knowing he is a physician and has to have transportation when on-call, yet diagnostic work took multiple days and they actually didn’t end up fixing the issue. (Partially fixed, but still getting a bad reading on driver side) Offered to do free diagnostic work if we bring it back again, but that’s about it. I want his car to be fixed, but they are so inconsistent with what they claim the timing will be, we can not risk it because we don’t trust them. I’m not sure if they are understaffed or if they are booking too many appts. but the issue is not respecting their customer’s time and the importance of needing a vehicle back ON TIME. I have been taking my car to Louisville Christian Brothers since I was a student in high school. When we moved here in 2022, I was elated there was a location here as I’ve always had great prior experiences. Unfortunately, with these instances, we will not be coming back to this location. We will be trying the other Christian Brothers location in Hoover before deciding to move on to another company. I am still giving two stars because I truly had great experiences at other locations and still believe in what the company stands for, but whatever has happened in the last 6-8 months with staffing and the business management is starting to show negatively.

Sep 05, 2024

Disappointed. The people in the office were dry and robotic (when delivering information), unfriendly, and simply just not customer service oriented. They fixed one issue, which was not the main issue of the vehicle. Supposedly, my car was not reading this code at the time. Yet, my vehicle was exhibiting the same behavior. They were going off what my what told my wife said the car was doing instead of being mechanics. When I took it back to fix the real issue, the car needed a tuneup. They charged me a diagnostic fee when they knew this could be an issue. what I most disappointed in is that my check engine light came back on shortly after I understand they must make money but, a known issue? When I talked to one of the guys, I won’t say his name, he got very sharp and argumentative (about regular maintenance), but I remained polite. So is that how you keep regular customers at the Greystone location?

Sep 05, 2024

Excellent crew, great customer service! Highly recommend.

Jun 05, 2024

Christian Brothers in Greystone was recommended to me by another mechanic that only works on foreign cars. They were fast and very detailed with pictures and a thorough check of everything on an email and communicated often. I will continue to use them.

Jun 05, 2024

Friendly staff, great service. Fixed 3 issues with my 2002 Mustang GT.

Jun 05, 2024

I can’t explain how exciting it is to find an auto shop that you can trust 100%. These guys have never done me wrong and I’m super appreciative.

Jun 05, 2024

Not sure what happened with communication. Extremely disappointed.

Jun 05, 2024

Stopped in the other day to get help with my tire that had picked a bolt up off 280. They really did not want to help me at all. Did not even come out and look at it. Claimed I would have to leave it over night. And they could do it tomorrow.?Told them I couldn’t leave it because I had no way to get me and my child home. Told me sorry and offered me air. I am sorry it takes no time at all to help atleast put the spare tire on. Very disappointed in the lack of care.

May 05, 2024

Customer service was excellent, fast turn around time and precise with diagnostic of my car.

May 05, 2024

Knowledgeable staff and takes the time to explain issues. No pressure to agree to additional future needs. Just information for me to consider and reasonable pricing. Great staff and on time service!

Apr 05, 2024

Great service. Everything was explained clearly with pictures provided

Apr 05, 2024

Very friendly and pleasant place for Auto Repairs.

Mar 05, 2024

A first there was a great feeling of professionalism but as time went on the true colors show. I had some drive terrain work done here, about a year since I’m down a car and 5 grand. The management can’t remember what they tell you. make sure you write down in big font what you need done. You may need to help them sound out some of the words because they’ll put new brakes on when you ask for an oil change. The employees even talk about how incompetent the management is and they will gladly tell you you’re not the first or the last getting screwed here. The employees! I’ve driven my car less than 1000 miles since the repair. I was told warranty is 2 years or 2500 miles.

Mar 05, 2024

I am incredibly happy with the diagnosis, service and timeline provided. The communication from beginning to end was above expectations!

Mar 05, 2024

If you get an oil change, Christian Brothers Automotive gives you a printed and electronic copy of your complimentary inspection. You have the guidance to make safer decisions about your vehicle and the freedom to fix (or not fix) everything at your own pace. It’s just good to have a heads up.

Mar 05, 2024

Timely, polite, digital inspection report, location, trust in service provided are all great!

Feb 05, 2024

Here is most reliable car maintenance shop. They are really honest and fair. I could get a latest condition for mya car. I really really recommend them.

Feb 05, 2024

I am very pleased with the service I received at Christian Brothers at Tattersall. They are organized, efficient and personable with integrity. Emery was my shuttle driver. She was delighful and super courteous.

Feb 05, 2024

Loved the way Gabriel handled everything, the email regarding the diagnosis with pictures and description was great! 10/10 would recommend. Prompt service, thank you guys!

Jan 05, 2024

As a female you can at times feel like people can take advantage of you because of unfamiliarity of mechanical issues. Christian Brothers off Tattersall Park is the most honest place I have ever taken my car to. I have always been taken care of and never ripped off by unnecessary work or parts. You can feel confident taking your car here. Also AJ is simply the best. He cares about his customers and works to help them even when they drop their car off last minute aka me.

Jan 05, 2024

Great experience each time I come to Christian Brothers. Highly recommend!

Jan 05, 2024

I love Christian brothers they are like Jesus of the automotive industry. They do great work and there is a warranty on all work.

Jan 05, 2024

There was a full explanation the mechanic and service advisor explained things clearly. But researching and experiencing vehicle head-light alignment is an ignored safety problem safety being enforced in the United States is problematic through our this state and causes accidents in incliment weather and normal night time driving. It's a rarely written ticket for faulty safety equipment is sold endangering consumers daily..... The money spent was worth every. Penny.these guys and Clay are professional in everyway. Trust was established and maintained.

Jan 05, 2024

These guys went above and beyond when honoring the warranty for the work they did on my daughter’s car. Class A integrity.

Dec 05, 2023

Great employees, great work, and very nice facility!