Chuck the Mercedes Mechanic

Oct 27, 2024

Big fan of these guys! They’re super thorough and meticulous. I brought in a 2013 ML550 that was running a bit rough and having trouble starting. They were quickly able to diagnose the issues (in a way that other shops were not able to) and gave me a reasonable estimate to fix everything. Car is running great now. I’ll definitely be coming back!

Oct 27, 2024

I brought my car in due to an issue with the trunk that was supposed to have been fixed by the dealer when my car was under warranty. Instead of doing the repair himself, Chuck advised me to reach out to MBUSA to ask them to pay for the repair and they covered it! So grateful for Chuck's honesty - such a high level of integrity - I'll be a customer for life.

Sep 27, 2024

Great guys & great service, so easy to deal with.

Jul 27, 2024

We were quoted a $1200 price to fix my sons Mercedes and when we get there he tells us it's only $750!! He was so kind and I knew he must be a Christian because he had the joy of the Lord all about him! He even gave me a hug because he thought it was nice how I was helping my son pay for his car. I can't recommend this shop more!!

Jun 27, 2024

Chuck and Anthony and the whole team are fantastic. Very knowledgeable, informative, and friendly. They’ve done a great job on both of my cars. Couldn’t recommend a mechanic more highly!

May 27, 2024

Excellent, impeccable and trustworthy

Apr 27, 2024

Always 5 stars

Mar 27, 2024

Chuck worked on my Mercedes and was honest and upfront on prices and services and give THE BEST customer service.

Mar 27, 2024

Super quick. Honest and straightforward about prices, parts, time, etc. They were quite prompt and gave me all the details of their evaluation so I felt confident making a decision. I’m going back there for all my services now. They’re great at scheduling and always have my vehicle ready super fast.

Feb 27, 2024

Exceptional service and they charge less than you will pay at the dealership. They go above and beyond and they give you a inspection so you can be aware of any future problems.

Dec 27, 2023

5 stars does not do justice for this shop! The customer service is immaculate, the most welcoming and genuine interaction one can ask for. Called during a busy season and they were able to see me 2 days later. They took my car in the morning and had it ready to go before 5pm as promised. Honest quote and way below what I thought it would be at the dealership. They even walked me to my car since it was dark out. I will forever keep coming to this shop for any benz needs. Ladies, highly highly suggest if you want an honest person. Bonus perk, they have an adorable bunny!

Nov 27, 2023

Amazing service!!!

Nov 27, 2023

My vehicle had several problems I asked him to make a list and priority of what we needed to do. Several things repaired on this run and I'm going back to complete in a few weeks. My car is running excellent. I would recommend anyone in the future if they have a Mercedes this is the place to go.

Nov 27, 2023

Staff up finally and know what they’re doing. Will be my favorite mechanic place to go to.

Nov 27, 2023

Such an incredible find! Everyone is super friendly. They provide great service and are honest and knowledgeable. We just moved here and I'm so happy that I found Chuck!

Nov 27, 2023

They replaced the air ride bags in my wife's 2015 GL 450 the morning after dropping it off one evening. They also explained the process thoroughly and gave excellent customer service. Very prompt and professional work at a reasonable price. Also gave a military discount, as my wife and I are both veterans. I think I've found my new go-to Mercedes shop! Thanks to the whole group at Chuck's!👏🏾👏🏾

Nov 27, 2023

helped me when I needed it most.

Nov 27, 2022

Always do what they can to keep costs in check!

Nov 27, 2022

Call Chuck, he won't leave you stuck! I was having a pretty awful week, and to add, plenty of car trouble. Most mechanics would troubleshoot your vehicle and charge you a bunch of money to come to a conclusion that they don't fix what needed fixing. Not Chuck, after observing my cars symptoms and behaviors, he was honest enough to say we don't fix that here, and referred me to a shop that does, as well as gave me a couple loop holes to save me time, and money. Thank you, Chuck. The man even saw I was famished and threw me a couple bucks for a taco..please give this sweet, and honest man a handshake, a fist bump, a hug or some business. We need more people in the world like you.

Nov 27, 2022

Chuck has been my mechanic for my car and I never write many reviews, but his team is honest and professional so I felt the need to take the time out to write a review. They are very honest and hardworking people. They will work with you and for you on any issues, problems, or concerns you may have. I wouldn't trust my vehicle with anyone else.

Nov 27, 2022

Chuck is absolutely awesome. I cannot possibly say enough. His heart is so full of compassion that it's hard to imagine how it all fits. I do boots on the ground Outreach for those lacking the resources needed for basic survival. My car is vital to what I do because of my need for transportation. It's also a flag of Hope for many. At one time I was homeless. Just one of those faces that we all look past. With persistence and an incredible community of support I managed to get off the streets. It's amazing how many people are unaware of how close they are to being right where I sat. So needless to say when my car was wrecked I was a basket case. Chuck took care of everything with ease and understanding. They made it as stress-free as possible. They dealt with all of the inconveniences of paperwork and insurance Adjusters. He took away all the stress related to the incident so I could focus my efforts on the people who depend on me. When I think of Chuck I think of the story about the old man and the little boy and the starfish on the beach. If you don't know the story you should look it up. Thank you Chuck for throwing back a starfish. You really have made a difference. Probably way more than you know.

Nov 27, 2022

Extremely helpful, knowledgeable, and honest. Will do whatever it takes to ensure the customer is happy. A breath of fresh air compared to dealer treatment.

Nov 27, 2022

Fantastic customer service!! The most honest, helpful, and kind staff!!

Nov 27, 2022

Great guys to deal with. I wouldn't take my car anywhere else.

Nov 27, 2022

I brought my 2010 Mercedes S400 there team went bad and it was really worried I tried to get a key made out of locksmith and they screwed it all up I brought it here they have the real Mercedes software and they got me back on the road I am very grateful Chuck is super nice gives you advice about the cars quite frankly if you're looking to buy Mercedes go talk to him and he can help you out with recommendations as well I highly recommend this it's above five stars

Nov 27, 2022

I have been going to Chuck’s for years now. I have never used another Mercedes mechanic in austin but from other customers and my past experiences with general mechanics, Chuck is by far the best I have ever used. He is fair and to the point. I highly recommend him to anyone who owns any model or year of mercedes.

Nov 27, 2022

There isn’t enough words to express my appreciation for Chuck and his shop. It started with them servicing my S63, then it was my E63, Now its my CLS63. Great work, Great prices, great people. Thanks again Chuck and Hunter you rock too bro!

Nov 27, 2022

Very helpful, knowledgeable and great service.

Nov 27, 2022

We've been going to Chuck for years for our 2005 C Class. He is by far the most honest and fair mechanic I know. Now he is also a good friend who helps our son out with our old Mercedes.