Cillis Car Care

Nov 20, 2024

SHADY. Do not take your cars here. This is no longer owned but the Cillis family. This is all new employees and management who are running a very sketchy shop. Went in for one problem. The two front struts are leaking and the assembly needed replaced. They called us back giving us a price, and went to work. When we picked our car up they handed us a receipt with a whole bunch of services totaling over $3k. Thankfully we had MaxCare coverage. Guess what was the only thing NOT done to the car... The front strut assembly. They will purposely find a bunch of stuff to over charge you for. This place is scummy. DO NOT GO HERE.

Nov 13, 2024

Trash service and rude sales personnel

Oct 30, 2024

Good work and great staff

Oct 30, 2024

Recommend Cillis and service tech’s Luis and Kevin. Great service and quality.

Oct 27, 2024

Did what they said they would do and the quote they gave me was on the nose, no "additional" work needed.

Oct 27, 2024

I was a walk-in, and they took care of getting me a new battery, educating me on my battery type, and sending me on my way.

Oct 27, 2024

Luis helped us with the process of fixing our Cadillac SRX. It is an older model so it was hard to find some parts, Luis was extremely communicative and kept us in the loop the whole time. Additionally, this shop gave us a REAL diagnostic and a REAL solution, we had originally taken the the vehicle to Cadillac dealer and they diagnosed a computer issue along side other issues that amounted to extra thousands of dollars. This organization is honest, hard working and commutative.

Oct 27, 2024

The staff here at Cillis Car Care are the best, They are all so friendly and professional and eager to get the job done

Sep 27, 2024

Best Auto Repair Shop in Houston!

Sep 27, 2024

Cillis takes care of me every time! Easy to schedule an appt and usually a coupon available for the work I need done. Thanks to Kevin for helping me and getting it done on time!

Sep 27, 2024

I have been searching for over a year trying to find a mechanic shop that has customer support at the front of their mind daily. I feel like one should have a mechanic that you could depend on, Cillis tech. Or just that.

Sep 27, 2024

Love the owner and his family, the Original Cillis staff was awesome, The people they have now are crap, I've been doing Customer Service for over 30 years (Original Staff was top notch) The current staff are a disappointment, I brought in my car because it was overheating, around 9:30 the guy told me he would call me in a couple of hrs, I had to call them around 2:00P, he told me they had the car up (at that time) and he'd get back to me in an hr, I had to call them at 4:30p again because there was no call, he told me that it needed a Fan Assembly and they needed to do a Flush, he told me he'd have it done in the after noon, he'd try to get it done early afternoon... I called him in the morning to get an ETA he said he'd call me...... we know how that went.... I had to call them around 3:45 to get an update, he told me they were finishing up with it and he'd have it ready by the end of the day.... he called me 10 minutes before 5 to tell me it was not going to be ready, until the next day, I smell COW MANURE (He's been Lying to me) I wish they went back to the original crew.

Sep 27, 2024

Oil change only, timely, efficient, friendly. Price was standard, $95.

Sep 27, 2024

Thank you once again for fixing our car. Great job as always.

Sep 27, 2024

While I gave two stars for personality & free drinks and snack. I am a single mother of two under 5 years old and told them I'm pretty sure it was my spark plugs. I had other things wrong with my car, but for spark plug and coil replacement alone, i was estimated at $1400 for a 2015 kia forte. That's insane. Even for manufactured parts. I kept a straight face like I didn't know better, but price gouging is insane work.

Aug 27, 2024

Guys are helpful, upfront and honest! Have kept My kids on the road and safe for years!

Aug 27, 2024

Professional employees, vwey efficient

Aug 27, 2024

The ONLY shop I take my vehicles to. Upfront on everything I have recommended to several people. Have been going there for 8 or 9 years. Still going even after moving out of the area! Kevin and his crew are great! Have had a couple of trips to the body shop as well and not disappointed!!

Jul 27, 2024

Easy process and good service. I appreciate no high pressure upsell! I’ll be back.

Jul 27, 2024

Thanks for taking care of us, the rental car helped a lot. You guys went above and beyond! That's why we've stayed with you for the past 30 years... Always the best!

Jul 27, 2024

The good and the bad The good: The people there were able to fix my car within a week and the price was fair. The people there gave me options on parts and the prices of each option and what route I wanted to take. To give several options gives you the power on how you as a consumer want to fix the problem. The people there are very professional, I know some people would overlook this but to me it is great to have people who were respectful. The bad: Communication needs to be worked on, so I was told by the people there that I would get a phone call once they see what needed to be fixed. Never got a phone call, so I had to call them but before people start saying "You just have to be patient" I would call 30 minutes before they closed so they had plenty of time to give me a status update. This issue would go on every single day until the day it was fixed. Also a timeline was never given so if you have anxiety or worry a lot just giving you a heads ups Bonus information: My radiator was messed up and the issue was fixed. When I drove off the old clamps broke or weren't placed on correctly. I drove the car back and they replaced them with new ones free of charge so I'm grateful for them.

Jun 27, 2024

Excellent service. Fair and Honest. I have been using them for years.

Jun 27, 2024

Great friendly service

Jun 27, 2024

I am really satisfied with their services they doing their job very well keep it up guys

Jun 27, 2024

I have used Cillis car care for at least 30years and have been very happy with the service done on 3 different cars I feel they are very honest and always try to save me money where possible. Everyone one conducts themselves in a professional manner at all times.

Jun 27, 2024

Kevin and the team at Cillis are second to none. They are trustworthy and honest which is hard to find. I recommend them to everyone.

Jun 27, 2024

Luis was phenomenal! So helpful and understanding and flexible. Cillis has always been who I’ve taken my car too. My car is fixed! And if it’s not Cillis will take care of it. Hi Mr. Kevin!!

Jun 27, 2024

Thank you for the great customer Service that Brian provides

Jun 27, 2024

They are very friendly, honest and efficient. I’ve recommended them to friends and would use them again for any car issues!

May 27, 2024

Great customer service friendly staff kept to the quote. Answered my questions.