Cincinnati MINI Service Department

Jul 07, 2024

Best MINI service department on the planet. From Kyle, Ryan, and Christina up front to the techs in the back these guys know your MINI like no one else. I purchased another MINI only to work with these guys. The video overview while your MINI is in for service is above and beyond. I have never felt that I was being taken advantage of for anything. They just love customer service and they LOVE the brand.

Jul 07, 2024

I am very disappointed in Cincinnati Mini service department! For an appointment that was scheduled 2 months in advance (wife's car June 18) it took 2 days for an oil change, brake flush, fuel injection cleaning and a 4 wheel alignment. TOOK 2 DAYS??? There was poor communication with the client and service dept that needs to be addressed and corrected. With this non-communication my wife was never asked if she wanted a $160 vehicle inspection or if she wanted a $72 "standard scope inspection " that includes (check control messages, check indicator/warning lights and check parking brake). This was only done because the information on the cars maintenance file said it was due (cbs data???) This standard scope charge is a HUGE SHAM! These services are all laughable and should have been evaluated with client permission!! Also was charged $38 for labor for placing 2 wipers? REALLY? Then we get a $40 charge for waste disposal and shop supplies??? PLEASE when your warranty is over you need to take your vehicle anywhere but here! They will do any service they can to take your hard earn money. DO BETTER!!!!!

Apr 07, 2024

Great experience 👍 never have i ever had such service from any dealership!!! A++

Apr 07, 2024

I purchased a 2020 CPO from mini 1yr ago from this dealer that has a leaking roof problem. I have it on video. I have paid $200 TWICE to have it fixed and they can't find the issue, yet told to bring it in next time I have the issue. Second time shame on me because they don't guarantee their work.

Apr 07, 2024

Recently relocated to the Cincinnati area from Atlanta. Working with Kyle and Christina to fulfill my service needs for my 2012 Mini Cooper Roadster (aka Pumpkin Spice) has been seamless. Still the amazing customer service and work I've come to expect from being a proud Mini Owner!

Dec 07, 2023

Great customer service and more than fair pricing for repairs and maintenance. Full inspection of the car even when you bring it in for an oil change. They treat my '12 MINI with as much respect as they would a '22. Recently moved down to Cincy from Cleveland, where I couldn't even consider going to the MINI dealership for repairs since they were so overpriced. Love that I'm able to bring my car to other enthusiasts of the brand and will always bring my car here as long as I'm a MINI owner.

Dec 07, 2023

I had my 2019 mini yearly service performed yesterday and Kyle Fitzgerald was extremely helpful especially since I was on crutches and required extra physical help carrying reading material to the waiting area while the car was serviced. His kindness and detailed explanation of future service plans are greatly appreciated. I am in my 70s and have owned many cars and can speak from experience in stating that Kyle is the type of individual who leaves customers with a good feeling about your dealership. He is exceptional in our current world of indifference toward service.

Dec 07, 2023

This was my best dealership service experience, ever! They were kind, courteous, informative, and efficient. Kyle was my service advisor, I will keep coming back because of him and the team he works with.

Dec 07, 2023

Travis was extremely helpful and knowledgeable , didn't push or rush us. Definitely recommend!

Dec 07, 2022

Absolutely love the service & service team @ Cincinnati mini!

Dec 07, 2021

Cincinnati Mini is always fantastic. Christina & Andre in the Service Dept are 2 of the most knowledgeable people when it comes to Mini. I wouldn't trust anyone else.

Dec 07, 2021

Great .

Dec 07, 2021

I drive from Chicago for service. Todd is outstanding.