City Tire & Battery Co

Jan 06, 2025

Awesome jobs does very good quality work!

Jan 06, 2025

DO NOT TAKE YOUR CAR HERE - THEY REPLACED MY BATTERY WITHOUT TELLING ME I am a college student using my dad's car while I'm here. That being said, I don't know anything about cars and have never had to take a car to an auto shop. I was having a problem with my car that required me to take it in. Though, after I dropped my car off, I did some research on the issue and found I could fix it myself. I called City Tire and Battery and told them I was going to come get my car by the end of the day (also they had told me they wouldn't even be able to look at my car until the next day - even more reason to just try to fix it myself). When I went in later that day to get my car, they told me they had already replaced the battery (which they deemed was the problem... it was not) and handed me a bill. I was confused because even tho I had never been to an auto shop, I did know they aren't supposed to do anything to your car if they don't ask you first. They said "well we can replace the old battery if you want" but there was 30 mins before closing and I had no idea what to do because like I said. Not my car. Don't know anything about cars. Also the woman at the cash register was EXTREMELY judgmental of me not just blindly paying the bill when I obviously had no idea what to say or do. I will never take my car here again - and to repeat, they didn't even fix the problem. edit after response from owner: The problem was not that you couldn't see my car RIGHT AWAY - that was never a problem, I completely understand that. The problem was that you worked on the car without notifying me AFTER I called and said I was picking it up that day...so I felt pressured to pay with 30 mins before closing.

Nov 06, 2024

Had a alignment because my car pulls a little to the right they took my car and finished in 15 mins and my car pulls even more after

Nov 06, 2024

They are the best! I needed a new tire and was there less than 30 mins! Great service, friendly staff and the pups are my favorite! Thank you again for the awesome service!

Oct 06, 2024

Got it blowout in my Tesla. CTB was quick and friendly with their service.

Oct 06, 2024

Integrity and customer service at its best. Baylor parents I hope you find this review. My daughter is a freshman at Baylor. On a Saturday night she discovered her car had a flat. My wife and I were in town for parent’s weekend. With some help, she managed to get the spare on and I found the only tire shop open on Sunday in Waco which is a national chain. She met us there the next morning for repair. The national chain staff didn’t know or care if they honored our tire warranty and weren’t nice about it. 2 hours later they told us it was a side wall puncture and needed a new tire, it couldn’t be repaired. I had to leave my kid with a 50mph donut because I had to work the next day. After getting home (6 hours from Waco), I found the only shop in Waco that honored our warranty policy. I called City Tire and Battery and explained the situation to a very nice lady and also, Gillin the tire manager. They didn’t have the right tire but would have it for her the next day and promised to take good care of her. They did just that. When they took off the tire (less than 1 yr old) they discovered that it wasn’t even close to a sidewall puncture and was easily and safely repaired. Turns out the “Boys” at the national chain lied to us to try and make an unnecessary tire sale (shocker huh). The good folks at City Tire and Battery fixed her up in just a few minutes and didn’t charge a dime. I’m actually thankful that the “Boys” did that or we might have never found this place. As a dad, it’s good to know where to send her that has honestly and integrity.

Oct 06, 2024

Just left TT a min ago my boy Eloy real deal get in wit them

Oct 06, 2024

Ron with City tire & Battery was fast, professional and honest. Highly recommended.

Sep 06, 2024

City Tire & Battery are great people who always do great work! They are always my first recommendation!

Sep 06, 2024

Es el mejor servicio del área muy satisfecho.

Aug 06, 2024

Guys are knowledgeable and great prices.

Aug 06, 2024

I’m traveling out of state.. ended up with a nail in the tire that caused us to lose air very quickly! I tried multiple places before going to City Tire and the employees were all so friendly and they were able to get us in really quick! It definitely relieved some stress getting the tire fixed so I could get back on the road

Aug 06, 2024

Just horrible

Aug 06, 2024

Wanna wait 2 hours for one tire to be replaced then go here. Not once but twice. Wasn’t even full on a weekday. Terrible. Edited: Definitely not trying y’all again and will be telling others not too.

Aug 06, 2024

Was on a road trip, out of town. Truck said low tire on the Freeway and we were flying down 35. 30-20-15psi, we pulled off. Shot some air in it, but it had a big hole. I look to my right and bam, there is City Tire. We limped it over. With a shop full of cars, they got right on it. From drop off till back on 35 and completing our trip was 45 minutes. That's absolutely service! Big plus, they had two of the sweetest old dogs laying around that loved head rubs!

Jul 06, 2024

Fast and friendly good prices

Jul 06, 2024

I was driving down the highway when a semi kicked back a broken tire at my car and damaged my undercarriage. We took it into the shop and Gillen was extremely helpful and made it a smooth experience. They got everything done quickly and efficiently, you can tell they actually care about their customers. I picked up my car the same day and it drives great again!

Jul 06, 2024

Very Bad Customer Service. We have been customers with City Tire & Battery for 2 years. Brought our Truck in for and Oil & Filter Change. They called saying I had 2 filters and did we want both changed. We did agree. When we picked up the Truck we were charged 470.00 for 3 filters changed. When we questioned the charges being very high (asked in a polite way) we were suddenly very unwelcome. They became very rude and did not want us there. We paid and left. Due to the obvious over charging and rude dismissive behavior We will never use this business again.

Apr 06, 2024

Fast and friendly service.

Apr 06, 2024

I can’t lie, the service here was so great. I was greeted by Grant and he was able to set me up quickly. He answered my questions and was a nice guy. Can’t beat good customer service and quick tire change.

Apr 06, 2024

I only found City Tire & Battery yesterday and they have been an absolute LIFESAVER! The story is long but it appeared the shop I had been loyal to for more than 7 years had been going downhill over the past month, and yesterday was the breaking point when they were being sketchy and saying things that didn't make sense. I stopped at City Tire & Battery to have my car issue evaluated and they were nothing short of amazing! They went above and beyond for a job they weren't going to get rich off. I now have a new shop. They have a new customer and fan! It would be impossible to exaggerate how helpful they have been.

Mar 06, 2024

Gilliam & Grant are so kind! Staff is so nice ♥️ They have the cutest dogs… Denver & Rofus 😍

Mar 06, 2024

I was in Waco to visit my Baylor daughter and noticed her SUV was not driving as it should. Dropped it off on a Friday morning for an alignment. Received a call that it had a very bad tie rod end. They were hesitant to start the job due to the time of day. They advised her to avoid the highway, which put us in a bind, as she had multiple job interviews in the Austin area over the next few days. As we were on our way to get it and figure out other means I received a call that they were going to try and get it done! We went back at 4pm and it was done a few minutes after we arrived. Incredible service and I cannot thank them enough for giving me peace of mind that the vehicle was safe. My only concern is my daughter may now take her car in excessively as an excuse to play with the shop dogs while she waits!!

Feb 06, 2024

Had AC Delco batteries at a price no other place could give or even tried. Purchased 2 for our GMC HD 2500 and hopefully they will last as long as the last ones, as I feel 6 years is great these days. Picked up and installed myself as they were really busy.

Feb 06, 2024

Help my dad with his automobile 🚘 great customer service experience.

Feb 06, 2024

My band was on tour and one of our rusted out brake lines that we had “gotten replaced” by a shop back home burst. Ray and the team at city did everything they could to put us back on the road as quickly and safely as possible. They found the problem line, took it out, tossed a new one in, all at a fair price. Highly recommend this shop for Texans and Minnesotans alike.

Feb 06, 2024

Took my truck here to get a wheel alignment. Once I dropped the truck at City Tire, they dropped me off and picked me up from work, which was very convenient on account of me working Monday through Friday and they not being open on Saturdays the truck was ready, and it just needed a camber adjustment camber adjustment.I was thinking the price was going to be 120 or more, and it turned out to be 79 bucks thanks for the good work and the professionalism. Great price to quality work ratio.

Feb 06, 2024

Very accommodating, professional, efficient, and friendly. Very pleased with the service and pricing of new tires

Feb 06, 2024

Alignment an new tires .Great place.👍

Feb 06, 2024

Highly recommend. Quick and good service!

Feb 06, 2024

Needed 2 batteries for my Ford F-250, Competitive price on the batteries and replaced them and had me put in no time )))I'll be back ))