Cobblestone Auto Spa

Dec 02, 2024

Best car wash location is this one in Bell Road. People are taking time to clean the in and out of your car. I always come here even thought the Frank Lloyd location is closer to me.

Nov 29, 2024

Not the best

Nov 22, 2024

I am beyond upset. I came here, and had nothing but disrespect, and the 39.00 wash i paid for was TRASH. When the guy wiping off said it was done, I asked him to get a manager. He squared up to me as to try and fight me, and said " You go in and get him " I should have known better as to come here again. Not one window was cleaned inside. The outside is still filthy. Then, " Michelle " the GM was just as disrespectful as everyone else. This is 100 percent unacceptable. If you people don't want to do your job, then WORK SOMEWHERE ELSE.

Nov 15, 2024

I came in and purchased a full service wash that cost almost $40 or $50 posting receipt now for a guy with Jerry curls and a red shirt tried to cover up for the blonde girl who was working and messing around with the boy with the highlights in his hair When they knocked down my mirror, then the mirror doesn’t go to it and he’s not a mirror wizard and he’s not claiming that they then call another guy with a tattoo on his leg didn’t catch his name just so rude well they were all trying to speak in Spanish like I did them It’s crazy to me. All I needed for them to fix my mirror and put it back on correctly after she broke it while playing in the car with the highlights. This is the kind of business you run I will never ever return to this location or use cobblestone ever again mind you we’re here almost 4 to 5 times out of the week , I hope someone reaches out to me because this was just so unprofessional and uncanny

Nov 06, 2024

I stop in (& paid) to get car washed / vacummed / interior wiped down. All that was done was ran through machine and dried. Brake dust still on wheels, surfaces still have normal dust on them, nothing vacuumed, but 15-minutes gone and my mirrors are bumped & radio station changed, so there's that. Even if I had time to go back through, why is it on the consumer to have to go back and request it be done right? No 'Quality Control' despite the red shirts, gotta find time on the weekend and go to a different location, where there's a slightly better than 50/50 chance it'll be done mostly right (I ALWAYS need to ask that the wheels get just wiped down to get rid of road & brake dust).

Nov 06, 2024

I was very disappointed with the customer service in the full service area this last time. when I drove up, no one acknowledged I was even there. The young men that help you were more interested in what each other were eating for breakfast than helping me. I would have appreciated a little more professionalism at a place of business.

Nov 06, 2024

Horrible work. After they washed my car for 40 bucks I went to another place to finish. Lazy and just a ship work every time. Over them

Nov 06, 2024

The car wash itself is good. The concept of offering micro fiber towels brought a whole new approach to the car wash industry. But beware, if they damage your car like they Damaged my 6 month old Subaru Ascent, you are out of luck. They admitted fault and said they would fix it. Then for weeks kept making excuses on why they haven't set up the repair with a shop. After weeks, they said, we won't fix it but give you some free detailing. After talking to 3 body shops about this, they all said Cobble Stone is notorious for their approach in handling damaged cars. For this reason, I wouldn't recommend them, in fact I could suggest talking to a body repair place and get recommendations based on good customer service in situations like this. See the damage for yourself in the picture.

Oct 06, 2024

Five years ago I wrote a positive post. Today Sept 9 2024 I was highly disappointed. My drivers side mirror mount was broken either by the wash belts or the finish line washers moving it back into place. My side mirror now jiggles and the pivoting mount is stripped. I spoke to the manager on site. He said because it’s 15 years or older they won’t do anything about the damage. My 08 4Runner is in excellent condition. We take 3 cars and have spent thousands over the years. You’d think they might reconsider.

Oct 06, 2024

I have been going to this car wash for quite some time, but was disappointed Today by being disrespected by a young male employee there. The staff that cleans the vehicle after it goes through the wash is always pleasant and friendly, but this experience today will prompt me to go to Jackson’s car wash in the future.

Oct 06, 2024

I love bringing my car to this location! The manager Michel is always super friendly and running around checking cars and Marcos in the tunnel is wonderful and attentive! He always smiling and makes sure I get extra freshener just how I like. :) The guys here always look like they’re having a good time laughing and talking even when it’s busy. By far the best cobblestone and worth the drive out of my way to get great service.

Oct 06, 2024

I love coming to this place all the time Alberto and his team in the detail always do a great job in my car. But this Sunday I had to go thru the express wish I don't do much n on the end of the tunnel I witness en arguments wish I feel like no customer should witness a short lady was yelling at the guy that always dose my detail alberto, I honestly think that the head manager should pay more attention cuz us as customers shouldn't be seeing this kind of things .

Oct 06, 2024

I purchased a three month Basic Unlimited Car Wash Package. You drive your car through the machine. It seemed like a decent deal and would pay for itself after three washings. My car had a little bird poop, dust, and the usual bug gunk, nothing unusual. No mud. I drove through the first day, and the car was still dirty. Some of the bird poop had come off. I didn't check until I got home. I went back the next day and drove through. No difference. I went to their "Contact Us" page on the website. It would not accept the bar code on my car as valid. I tried three times. Finally, I submitted my issue without the bar code. I, as of yet, have not heard back. So today, I went back. I drove through, no change. I spoke to the manager, who told me I could either pull up to a bay and rewash it by hand myself or pay for a hand washing. I told him his car wash was not washing well. His reply was, "It is just a machine." If a car wash doesn't clean your car, what is it supposed to do? I am very unsatisfied with both the quality of the service and the customer service.

Oct 06, 2024

I will never do this here again. I purchased a membership the next day I came in so that I could get a car wash however, the car wash Manager, Jay or Jake or whatever his name is took my fuse out of my car from my radio when I requested my back, they told me I had to come back the next day to speak with the GM to file the report when I actually knew that one of them had my fuse. Furthermore, the way that I hooked it up in my system, you would purposely have to take the fuse out and the wire and that’s what happened and they were trying to convince me that it was an aftermarket stereo as if I didn’t wire my own stereo, which is a stock Stereo neither here nor there all I’m talking about is the fact that I didn’t even get the opportunity to use the membership that I paid for which is for two vehicles I get my fuse taken out of my vehicle and then treated as if I’m just tripping for no reason the police get called. I get threatened to get trespassed threatened to cancel out my membership even though I don’t want it anymore at this time oh my God cool you can cancel it. just give me my money back, cause I haven’t even had it for a day over a day But that’s neither here nor there. I just want my money back and clearly they’re playing games if I could tell anyone anything about this place it’s that they definitely pick and choose who it is. They want to service. The service is so ridiculous that my vehicle didn’t even get washed. It didn’t get detailed anything, but they still managed to take my fuse out of the vehicle. As soon as the cops get there what do you know my fuse is on the floor in my car, if I could share the video I would.

Oct 06, 2024

Leanne is an amazing wonderful godsend! I went in to get some energy drinks but I could not find the ones I wanted which is fine, as I was checking out she offered to check the back for me and when she emerged it was with a whole case! Thank you so very much Leanne. Whatever you guys pay her it needs to double cause she dug through that back room for me!

Oct 06, 2024

Oil change staff was quick and friendly. Car wash and cashier staff was helpful and friendly.

Oct 06, 2024

This car wash has been charging my card for 1 year after I’ve sent 6 request online to cancel. They make it extremely difficult to cancel memberships. Ive been a different state for over a year and tried every way and called every number to cancel. This is the ultimate scam!!!!!!!!!!!!!!!!!!!!!!!!!!! Only way to get rid of them now is to close my account. This is just ridiculous. Wish I could give 0stars. Not worth the 1 I gave.

Oct 06, 2024

This place is stupid they dint answer phones they lost my business I'm going somewhere else now

Oct 06, 2024

Update 3/9/24 Do you know the quote “The Straw That Breaks the Camel’s Back?” Let me define it for you. The idiom "the straw that broke the camel's back" means that a minor action or event is the last in a series of bad things that cause a sudden and significant reaction. It's often used to describe a situation where someone can no longer tolerate a problem that has been worsening over time. First, I am a member, so I get my car washed every Monday, and it has become such a hassle to let them know that I’m not interested in additional services and sales. They try to pressure you. Learn my face; I am not interested. Next, I go in to get some hot chocolate. Yes, I know it is 190 degrees in the middle of the summer, but I love it, and the machine never works. But lastly, I asked for the Arizona lottery, and I mistakenly said the Pick instead of the mega millions, which is at 800 million, which, of course, is what you want to spend your money on today. She should have asked me if I was confident with my request. Be more aware. Geez, anyway, she printed the ticket before I realized my mistake. When I asked her to correct it, she told me I had to pay for it and that she couldn’t refund it. That is a blatant lie; she did not want to be bothered. Back broken! She was initially annoyed that I came to the counter with a drink to get change to tip the workers cleaning my car. Then I asked for the lottery, and she sighed. Seriously, sweetie, we are the reason you have a job. So when I went to the counter to cancel my membership, she told me to hold on and that she would get me the card. Wow! The young blonde proceeded to help me. I have been coming here since the day they opened. Through ups and downs, terrible washes, and employees, but today did me in. It wasn’t about the 10.00 spent on the ticket; it was the lie and the blatant disregard for customer service. You can see my past reviews. It’s documented. Goodbye, Cobblestone. I have a monthly pass; it is close by. That concludes my positive list. I've been coming here for 25-plus years. Only a handful of times has it met my satisfaction for cleaning. My husband and I come here every Monday morning. We let them clean it, then head to the vacuum and clean it ourselves. I do have my dogs in my car every day, so yes there is hair that gets stuck. Anyway, I might have high expectations. Some say I'm a glutton for punishment, maybe I'm just in my comfort zone. To each is own. 3.5 stars for now.

Sep 06, 2024

Best value for my dollar and the best choice I’ve made for my vehicles!

Sep 06, 2024

Disgusting towels

Sep 06, 2024

Every time I come to this car wash I get denied access due to my truck being “to dirty for there car wash”. This time around they denied me access because of the debris in the bed of my truck(photo below). What’s the point of taking my truck to a car wash if it can’t be the slightest bit of dirty. I’ll take my membership and my fleet of trucks to Superstar. They need new staff here.

Sep 06, 2024

Had a great car wash. Marcus is the man.

Sep 06, 2024

Ismail and team did a great job. I will always drive from Scottsdale to the Phoenix location. The interior of my car finally looks clean.

Sep 06, 2024

Very good car wash and customer service I love always attentive

Sep 06, 2024

Yesterday I was given permission from the manager on duty to leave my truck at this location because it had broke down and I needed to go get help. When I got my help together and I called up there just to be sure I was informed that the manager above her had it towed by quicktow I definatly didn't need this added expense while already dealing with my vehicle being broke down. I am going this morning to try and straighten this out will update. UPDATE.... when I arrived at the tow yard I tried to call the manager that had given permission for the truck to be parked there and instead was connected to Jay which turns out to be the man that authorized my vehicle to be towed he was very unprofessional and very callus, I got no where ended up having to wait until Monday to get my truck out cost me hundreds of dollars.

Aug 06, 2024

Alberto and everyone there is great! I took my 2012 Jeep Liberty there. The paint was badly oxidized when I brought it to them. And I had made it worse by putting a sealant over it. They worked for a solid day and a half to polish the paint as best they could and put a sealant on it. They made the headlights look almost new. (He said they spent 4 hours on the headlights!!!) They detailed the inside (even though I hadn't paid for that). They polished the wheels (even though I hadn't paid for that). I will definitely keep coming back here!

Aug 06, 2024

I have to give credit to the manager Billy. We all know that some of these facilities are hard to confirm if you get your car washed correctly or not this particular incident I politely explained that my car was not done. The manager overheard me and quickly remedied the vehicle by running it through the wash again, and completing the process himself. The car looked amazing. He was very polite and very sweet and very, very respectful. I never point things out like this because they do a really good job in the first place however, this particular situation the car was definitely not clean and definitely need to be vacuumed and clean one more time. It looked like they didn’t even do it, and he clearly saw that. The facility is decent. The vacuums are really good. There is a mat cleaner that I’ve never used before and it seems to work really well. Everybody inside is very polite and sweet. I highly recommend using this car wash and also saying hi to Billy.

Aug 06, 2024

If you want a car wash to not listen do the opposite of what you ask scratch your car and rims get cussed at by an employee and asked if you want him to clock out because he thinks he’s tough. Joke of an establishment and management.

Aug 06, 2024

Brought our brand new 2024 Van and asked for Platinum Month Unlimited plan. He asked do you want floor matts cleaned and cleaned? Yes how much $20 more ok do you want dash and come console wiped? Yes $110 no thanks just the $52 Unlimited and floor matts for $20. He has is messing around entering different stuff and finally says $91.50 total. I have him card and got receipt for $91.50. Problem is there is an additional charge that was not told. Another $52. Called and spent 20 mins on phone and phone waiting for manager who never came. They took phone number and said he would call but never did. Today 5 days later manager says there isn’t anything he can do . I am 10 months into a 12 month prognosis and have maybe couple months that live. This place is nothing more than a rip off joint

Aug 06, 2024

This location has the worst customer service. Looks like they are always tired and mad. Besides they charged some else membership on my card I was getting charged twice a month for someone else luxury car with a higher membership and I had to go like 4 times to address the situation. they always told me the manager was going to call me cause they couldn’t do anything and I never got the call until I sent an email through their website and someone emailed back and they removed that membership from my Credit Card and refunded the past charges. I didn’t need the extra stress they did put me through dealing with these issue.

Aug 06, 2024

Unprofessional and aggressive car wash representatives. I understand that upaelling is part of the process, but no means no. Edit: I have no interest in discussing with ownership regarding their employees' conduct. Clearly, this is a tactic pushed by the company. I have no interest in engaging with a company the employs such tactics. I will never use your business ever again.

Aug 06, 2024

Won't ever spend another penny, at this place!!!!!!!! Nuff said.

Jul 06, 2024

Awful service at the Express lane car wash.

Jul 06, 2024

I was so excited when I went there yesterday, I got talked into getting a monthly service car wash. I was told that I was going to get the highest package deal done yesterday. When I got in my car, I should’ve honestly went right back in, but I was pressed for time, I still had bugs on my front of my hood grill area. I had watermarks all over my car as to not being wiped down I guess, I have a black Hyundai ELANTRA. I was told that I was going to get a ceramic coat put on it that came with the package that was promised to me yesterday when I got in my car my whole back wasn’t vacuumed. I still had cat hair , my trunk wasn’t done, my back window on the inside was terribly smeared that I had to redo it in order to see out the back properly, I had cat paw prints on my dash still that was not wiped down. I still had hand sanitizer on the side of my door , but I made the mess, but I thought that they would wipe it down as per the package. I was so excited to go there. I just moved here from Pennsylvania. I just bought my car brand new and just moved here the end of May, I road trip here with a cat. She got out of her cat carrier as I was driving as to why they were prints on my dash, was really looking forward to it being nice and cleaned up, but it was , not to my expectations at all. A few minor things missed is OK but when I had that much missed, it was very upsetting. I didn’t really inspect the car when I left. I guess I just assumed I was getting what I was promised and when I got to my parking lot of the place where I had my appointment that’s when I noticed everything minus the back window I noticed that right away, but I was driving and couldn’t do anything about it at that point. I’m not want to ever even if I have a bad service somewhere but this to my knowledge was not acceptable at all. I will use my $35 monthly card that I got for the month until the end of July but then I probably will not go back. And it’s sad because you guys are just right around the corner from where I live

Jul 06, 2024

Me and my daughter are absolutely satisfied. Had our car detailed for a really good price. Beto and Jesus cleaned my seats and detailed the carpet, mats and cleaned the tires and waxed my RAV4. It looks absolutely amazing and brand new. I took my car off Roading and camping and the 💺 seats were filthy. They were able to remove the ground in dirt and crayons, goldfish and Lake water smell. I absolutely happy 😃.

Jul 06, 2024

Scammers throughout the whole chain of command. Could’ve done better detailing myself with a container of wet wipes which would cost me probably 3% of this expense. Bs. They’ve probably been losing customers for a while now due to low quality cleaning, and are trying to make up for it by up-charging the people who still go. Disgusting practices, should almost be investigated.

Jul 06, 2024

They clean your car truck suv very very good.

Jul 06, 2024

This was the worst experience ever such a rip off the guy Marcus was nice at first but then after being asked 5 times about a membership and 5+ times saying no he got upset. I then asked if the inside detail they wipe down he said they “Dust it”… if I wanted wiped it would be $50 additional to the $40 already! I asked for a refund and said they could deal with it inside and walked away saying good luck finding somewhere . I work in marketing/customer service and this is just horrible I feel bad for the customers that are members here!