Coggin Chevrolet in Jacksonville Service Department

Nov 08, 2024

Have a eight o'clock appointment After speaking to a representative they said they wouldn't be able to A Evaluate my car for 24 to 48 hours And to get oil change would take 2 to 3 hours. Now I know not to buy a vehicle there service

Nov 06, 2024

I have purchased several vehicles at this location and have had them and several others serviced here for the past 15 years or so. I don't think I have ever experienced a horrible time with the service department. Things don't always go as planned when it comes to the issue or the time it takes. They have, for the most part, always informed me of what was going on and if the cost would be different. Keep up the great work!

Nov 06, 2024

Six stars on a scale of five! Worked with Mark to purchase a family vehicle that best fit our needs. He went above and beyond expectation and truly met every request we laid out. If you're on the fence, I recommend you at least give them the initial call. They will win you from there!

Jul 06, 2024

Professional and prompt !

Apr 06, 2024

Horrible experience. They phone screen you and won't pick up your call. And they won't update you on your vehicle progress either so you have to drive up there to get an update. Lost a piece of my vehicle and told me they found it. When I got my next oil change at another place, I realized they never found it and they wont take responsibility. I try to avoid this place, but the location is very convenient to work.

Apr 06, 2024

No one is trying to open the phone for service appointment 📅

Dec 06, 2023

****TERRIBLE SERVICE DEPARTMENT**** Before I dropped my car off I called and spoke with Melanie and explained that my vehicle had stopped and is not moving and I believe it is transmission but not sure and it needed to be towed. She spoke with the tech and he said yes have the car towed they would be able to fix it. Car was dropped off & Mon 3/20 I called Tues. 3/21(no status) then Wednesday 3/22 only to find Melanie was on vacation and no one new anything about the car, placed on hold then was assured the car would be looked at that day. Called back same day and was told it was the gear shifter cable and they would know more the next day and assured me a call back. Called 3/23 and was told car had not been looked at and assured me the car would be looked at the next day. Came to the dealership on 3/23 evening to take pictures, only to find the car had not been looked at & it was sitting in the parking lot. Called Friday 3/24 was put on hold finally called the dealership they put me through to the service area. I explained to the guy and he then told me they could not fix my car and I would need to have it picked up and they cant move it anyway. 3/27 Had the car towed to another dealership which asked me to come in 24hrs later so they could show me the gear shifter cable which I took pictures of that and it was in tact and nothing was wrong with it...smh....Turns out it was the transmission which my warranty covers. I will never ever go back here to buy a car or get it serviced The only reason this did not make the news is because of my job!!!!! Maybe I should've read the reviews before taking my car here! They'll probably give a generic response to this message like all the rest.

Dec 06, 2023

Customer service is excellent from miss Melanie but The wait time at this location is more 5 -5:30 hours for the break service which disappointed me but overall i am happy and satisfied by the work done and they have taken care so i will give them another chance to improve on that. There management need to review and should work upon the to improve on overall service time.

Dec 06, 2023

Excellent customer service. Gladly giving them 5 stars

Dec 06, 2023

I bought my car here and have a wonderful experience in 2018. The service is a complete different animal. Never was able to get my oil change in less than 3 hours. Always schedule, get on time, sit down and wait. Ask one hour, same lamé excuses, two hours, more excuses, three hours, maybe. They are always “busy” but clients who came after you get in and out before you. I’m talking about oil change only with schedule time. Not a major service (I did not need a major service yet). It’s a shame because I love my truck and the sale was smooth. But I do not recommend their service department at all. Also the basic oil change is $110, way more than most places. Basic oil, basic everything.

Dec 06, 2023

Looking for Chevy dealership as new in the area. Made appt online for oil change and tire rotation on my Tahoe, got appt same day, called immediately afterwards to ensure it could be completed as it was Sat afternoon and I need Tahoe back with no hiccups...as I had upcoming travel. Service manager Jacob was friendly helpful, assured me no issues. And he was correct. I dropped it off, ran errands, and picked it back up a few hours later. Zero "up-sell"...did what was asked and even knocked out a recall. Will continue to use them and looking forward to their brand new service center being finished!

Dec 06, 2023

Nicole was very helpful. She was efficient and kept me updated about my vehicle. Overall she provided great customer service. Not happy with having to bring in a brand new vehicle but this was one of the best dealership service experiences I’ve had lately.

Dec 06, 2023

Got my trailblazer 2023 there and the car has an unfixable glitch on the screen software ( GM has not solved the problem yet). I was told that the package that comes with( tinted windows ) was already on and it was not. GM cannot do anything , and offered me a 1000 points rewards that I cannot upload into my account. 1st and last GM i will ever buy.

Dec 06, 2023

On 2/14/23 I went for regular maintenance on my wife's SUV and to diagnose a bumping sound. Was informed that the sound was a broken motor mount. "M" told me that they would verify with my extended warranty if the service was covered and would need to order the part as it was not in stock. Also promised to call me the next day. 2 weeks go by without contacting me so I call and leave "M" a message following up on whether or not they called to validate coverage (or not) etc. and wasn't called back. Called again 2 weeks after that and left a message in the service department voicemail and haven't received a call back. By my count that's 3 strikes, prompting me to write this review. Seems to me that this team doesn't have their act together. I have friends that work in the industry, so I understand that there are many things that are outside the control of the service advisor, but customer service isn't one of them. It's up to the advisor to make this a good experience for me or not, and it hasn't. I'll need to take my business elsewhere. Update: I subsequently contacted the general manager and he and his team finally took care of the repair. That process shouldn’t have been necessary, but I commend them on wanting to make things right. I amended the review from the original 1 star to 3 stars because our vehicle was eventually repaired.

Dec 06, 2022

Best service ever

Dec 06, 2022

Edit as of 01/20/2022 I am changing to a five star review because Randy was able to resolve my issue and explain what happened. I picked up my car today. Running great and I was very happy with the resolution. My car has been up there for four hours, no call back, no updates on what's going on. Everytime I call, I get the run around and transferred around. I'll update this review if/when I actually get service. As it stands now, I can not recommend them because my experience so far has been incredibly frustrating. I was thinking of purchasing a vehicle from them, I'm glad I didn't go forward with that because I def don't trust them to be honest and forthcoming.

Dec 06, 2022

Incompetent service technicians cannot do simple tasks.

Dec 06, 2022

Its all there

Dec 06, 2022

I’ve bought 2 cars now from Coggin Chevrolet, and the service department is the absolute best. You see the sales people once, but the service team you see time and time again, and that is the reason we come back to Coggin Chevrolet every time. I’ve had Melanie as my service advisor for years and she is amazing. I love the texting feature, I can text and check in on my car anytime they have it, pretty much 24/7. Melanie also gives our her personal cell number to her customers so even if she is out of the office, you can still get in contact about your vehicle. Service is quick and fair every time. This is a dealership service department you can definitely trust!

Dec 06, 2022

Melanie always makes service easy and a Pleasure.

Dec 06, 2022

This was the absolute worst service I’ve ever had. I called and made an appointment for 9am. Dropped off the car at 9am and was told 2-3 hours. My boyfriend called at 12pm and was told they don’t have my name on the system and they don’t have my car. 😳 I called back and got Rian- the service advisor I dropped it off with - and was told “it’s been a really busy day” and that it would be ready at 2. I go back to pick it up at 2pm- still not ready. 2:30 comes along finally ready… looking at my receipt it wasn’t even inputted until 1:47pm to be done. Won’t be back and I don’t recommend anyone else goes here either. There are other Chevy dealerships to give your business too that aren’t far.

Dec 06, 2022

Wonderful customer service, engine light was coming on and they replaced the part and I was very pleased with the service. I give five stars to Melanie who was top notch at her job. I will drive from Middleburg just to come to this dealership. Please keep up great customer service you provided on Saturday.

Dec 06, 2021

Good place

Dec 06, 2021

Great Service

Dec 06, 2021

Had my vehicle towed in called the advisor to make sure they had it and they insisted they didn't. Called tow company they assured me they dropped the vehicle off so I called back and after being on hold they finally located vehicle and keys. I called the next morning to figure out the status of the car. The advisor assured me would call me right back because they mechanic was working on it. 1 1/2 hour later I called because no one called me. CALLED A DOZEN TIMES AND NO ONE ANSWERED. CALLED THE SUPERVISOR 2X HE DIDNT ANSWER. So I called as if I was scheduling an appointment the lady answer said hold on a minute pulling you up on my other screen and then hung up on me . SO NOW I CALLED BACK AND AGAIN NO ONE ANSWERED. Horrible service

Dec 06, 2019

Worst service ever all they do is lie