Coggin Collision At The Avenues

Dec 05, 2024

The complete staff is amazing thanks so much :)

Dec 05, 2024

Amazing service and quick! Tom was Awesome! Great location and staff!

Dec 05, 2024

awesome service

Dec 05, 2024

Once I dropped off my car, I didn't have to do anything else accept pick up the car when it was done. Their staff was helpful and made the process very easy.

Dec 04, 2024

Mary was great! She explained everything and provided guidance on what we needed to do.

Nov 06, 2024

Coggin did a great job! Mary kept me updated throughout the entire process :) She did a phenomenal job! She deserves a raise

Sep 06, 2024

Coggin Collision was a pleasure to work with all the way around!

Sep 06, 2024

On time and right! Recommend!

Aug 06, 2024

Mary Mercurio was my point of contact throughout this process - And she was nothing less than excellent. Top-notch communication, updates, and she took the time to explain the insurance process to me which I was unfamiliar with. Five stars for Mary and Coggin Chevrolet! Thank you very much for taking such good care of our vehicle. It looks brand new, excellent repairs.

Aug 06, 2024

Work done was excellent, and the vehicle was finished sooner than promised. Great customer service.

Apr 06, 2024

Communication updates and phone calls were not being met... When I got my car back, it was flity dirty. I was taking back that they received all that money $$ and told me to water rinse my car myself. I don't have a water hose. You all need to clean it. I could not see the beauty because it was disgustingly dirty... I was in an accident. (In pain) I'm not rinsing a car after yall had it for 6weeks!

Apr 06, 2024

Still have car with them. So far so good. Will update once fixed.

Apr 06, 2024

Was sent to this location due to my hood not closing properly. Jay was able to know the problem right away and took care of it almost instantly. Great service with knowledgeable staff.

Mar 06, 2024

I recently had the unfortunate experience of using the services of Coggin Collision of the Avenues. To put it bluntly, it was an absolute disaster. From start to finish, the whole process was riddled with incompetence and frustration. Firstly, communication was a nightmare. It took 4 months of back and forth, and by back and forth I mean us calling 90% of the time and them calling us about 10%. Granted, we needed to get approval through our warranty before work could begin. But it really took 4 months! We left message after message wanting to know what was going on since our warranty would expire soon. Between employee turn overs, miscommunications and made up stories, we just received the run around. It was almost as if they really didn’t want our business! After 3 months my husband went in to try to get answers. They were shocked to see him and assured us that they are still waiting on the warranty approval from Coggin Nissan of the Avenues. They claimed it can take at least 60 days to get approval. So my husband called Nissan and spoke with the manager. They had never received any requests from Coggin Collision! Never. It was somehow just neglected for 3 months! Now we are panicking because our warranty is close to expiring, though they assured us that once they got the ok from Nissan Warranty, there was plenty of time. Wrong! One we got the approval we only had 1 month get it all done. Jodi Archer and Dawn at Coggin Nissan really worked to make this come together and get it done fast as Coggin Collision seemed to have no concept of organization or punctuality. Needless to say, I will never be returning to Coggin Collision of the Avenues I and would strongly advise others to steer clear as well. Save yourself the headache and find a body shop who actually knows how to run a business and cares about their customers.

Feb 06, 2024

Always excellent work. Been going here for years.

Feb 06, 2024

They did great work on Our Rogue, Took 6 weeks, but that was the Insurance company's fault, they took their sweet time, but body shops always have a battle with Insurance companies

Feb 06, 2024

Terrible communication between the facility and customer. Rude receptionist and even more rude technician name Thomas. This location is a nightmare and it all started with them wanting to cancel my rental reservation with Hertz. The receptionist advised that they use enterprise company and in order to get the full discount benefits I would need to cancel my existing reservation my adjuster insurance representative had made. Save yourself the headache and go to a different location!!!

Jan 06, 2024

Ana and John have been so good through this process.

Jan 06, 2024

Excellent service. Great job done on my car after a firetruck hit me. Go see Thomas!

Dec 06, 2023

Coggins was great to work with.

Dec 06, 2023

Great service !! Chad took care of me with excellent customer service. He was very patient with all my questions. I will definitely use them again if needed.

Dec 06, 2023

Great staff ! Friendly and professional Tim is the best !!

Dec 06, 2023

I did not have a great experience with coggin collision/toyota. My car sustained body damage in an accident, made an appointment to have the repairs completed and was quoted 5-10 days to repair. My car was in the shop for 6 weeks, with no updates other than "we are working on it, check back in a few days". When the car was finally complete, there was additional damage caused by the repair team. I then had to wait another 2 weeks to have that repair completed, and it was still not repaired properly. The initial portion which was damaged and "repaired" is already bowing out and not seated properly. Poor worksmanship and very poor communication.

Dec 06, 2023

I had a great experience with Coggin Collision at the Avenues! Ana was extremely kind and helpful throughout the process and incredibly responsive when I had questions or wanted to check in on my vehicle. The repairs look phenomenal - you would never know that my car had been damaged.

Dec 06, 2023

I would like to give 5 stars but there were a few small details that were missed. Overall though good service and communication. Everything was done within the estimated timelines and they were easy to deal with. Once we got insurance communication ironed out everything was fast and little to no delays. Had a very large job done on my truck and there were a few very small details missed, they were very quick to resolve and get everything sorted though.

Dec 06, 2023

Johnny is the best service rep

Dec 06, 2023

My experience was great! My Service Rep was Professional, Knowledgeable and Friendly. My Service Rep kept me up to date on the process and completion.

Dec 06, 2023

Wow.. rip off .. never ever go to them RUN away.