Complete Automotive Solutions

Jan 16, 2025

Very Good Experience. Customer service was very prompt and curious. The waiting room was especially accommodating with 3 Office desks, 2 recliners, Flat screen tvs, kids play area, coffee, and more. Mechanics were knowledgeable, quick, and fair priced. The air on my tires were filled..what more can you ask for, I will go back again.

Jan 16, 2025

Very happy with the customer service as well as the work on our vehicles. Kudos to the amazing waiting area as well! We won't be going anywhere else!

Jan 06, 2025

I got an oil change done and it was the cheapest oil change I have had done without doing it myself. Also I had some stuff hanging from an accident and they secured it and got it out of the way. With out charging me they were also friendly and quick will only go there from now on

Jan 06, 2025

Very nice waiting room, especially with little kids friendly staff.

Dec 06, 2024

Absolutely amazing service and fixed my car in a very timely manner! Highly recommend them for any needs!

Dec 06, 2024

Absolutely thrilled with Complete Automotive! We've switched our fleet over to their very capable and trustworthy hands. We appreciate the time they take to explain a problem and even provide a hands-on look. The level of integrity they demonstrated on a recent truck issue has made us customers for life!

Dec 06, 2024

Called to make an inspection appt for my car Was able to get in within a couple days The associate was friendly The office is clean & they have a nice waiting room All was completed quickly when I arrived

Dec 06, 2024

Excellent service! We'll be taking our whole fleet here going forward. They've proven themselves to be very trustworthy and honest.

Dec 06, 2024

Professional, thorough, and fast at a competitive price. Great experience. Oil change, rotation, inspection.

Dec 06, 2024

They do excellent professional work. You'll have your vehicle back in no time. They go above and beyond satisfaction.

Dec 06, 2024

Great place! Friendly people, fast, best waiting area ever!!

Nov 06, 2024

Great service and great atmosphere

Nov 06, 2024

If you have vehicle repair needs, I highly recommend this facility.

Oct 06, 2024

It's an amazing business. The people there are friendly. The waiting room is laid out perfectly for kids/ family. I have no complaints about it

Sep 06, 2024

I own a 71 Monte Carlo and I brought it here for alignment. At the beginning of my appt. I talked to the mechanic that was going to do the job to see if he knew what he was doing. He went so far as to show me pictures of his classic cars and I was fairly confident he knew what he was doing and he told me it might take an hour and a half to 2 hours. After 2 hours he was still under the hood on the same side. After 2 hours I told Nick I was concerned about the time it was taking him and he said that the mechanic was struggling with the bolts that hold the shims in because they were spinning. Let me say that everything on the front suspension is new. A short socket on a 3/8 breaker bar fits right into the area where the bolt head is and really I thought this excuse was a bad sign. Nick told me that they charge $125/hr so I really became concerned and he assured me "a couple hundred bucks" was all this was going to cost. Then another hour went by. I was told that he was "just finishing up" Then another hour went by before he finished. At this point I was upset because I had things I had to do. When the mechanic pulled my car off the lift he showed me the screen on the machine with wheels all askew saying that it was that bad. First he tells me that the caster was really close right off the bat, then he tells me it was the worst he ever did. Getting the caster right on one of these cars is 75% of the job. He then says" well, you know, you can't change one without changing the other. This is when I knew he really didn't know what he was doing. The fact that he said he got the settings correct and that there were shims on all 4 bolts says that there was nothing major wrong with this front end. So I was told to take it for a test drive and went down Pixley parkway and the steering wheel was a little off, but he said the steering box had play. Nick charged me $250 plus tax, which I thought was excessive. Then he tells me "we had the car for 4 hours so I only charged you for 2" implying I got a deal. All for a job that should have taken an hour or 2, MAX. So as I was driving home I hear things falling out of my car onto the road. I open the hood when I get home and he left spare shims on the frame on both sides and they were falling out of my car. I then see that he used vise grips on the bolts and mashed the threads all up instead of holding the bolt like I had described earlier. He also got both fenders absolutely filthy. I thought this was completely unprofessional. At this point I was just disgusted. After driving it more, it was still messed up so I took it to another shop and paid another $100 just to see where it was at and it was way off. Needless to say, at this point I felt like I got ripped off. I went back to Nick and told him my thoughts and he again started coming up with excuses saying he gave me a deal at 2 hours shop time and that this wasn't a simple toe-in alignment and that every time they turned the wheel to check the caster the heads had to come off and back on and blah blah blah. Then admitted that he knew absolutely nothing about doing alignments on this type of car. He even admitted the guy only worked there for 4 or 5 months. In my opinion this is just complete incompetence on the side of the management. Nick did offer to take the car back and get it right, but he wanted me to drop the car off for a whole day and at 1st I agreed. But after thinking about it for a few days, the last thing I wanted to do was drop my car back into the hands of this shop. This car represents 3 years of hard work and money and I just don't feel comfortable giving it back to them for any reason. In the end, I brought it back to the mechanic in Bloomfield who was an older gentleman and he had it straight within an hour and only charged me $100. It cost me $500 to get this car aligned. Take your classic somewhere else.

Sep 06, 2024

I usually clean my car myself, but I needed a professional for the deeper mess in my car that I just can’t get to. I scheduled an 8am vacuum and shampoo for abt $50. I went out for breakfast for the first couple hours, came back and sat in the waiting room. There’s charging ports and comfortable chairs, with TVs and a play area for young children. They did a fantastic job!!! Stains are gone, smells fine (the shampoo smells a bit funny but I’ve had a strange nose since Covid), done in abt 3.5 hours. I’m very happy with it.

Sep 06, 2024

Quick and professional. Would highly recommend.

Sep 06, 2024

nice and accomodating. the staff are very nice and listen. there is a nice double waiting room with reclynable chairs, coffee, two tv's. they are honest, prices are reasonable and they will go out of your way to make you happy. highly recommend.

Aug 06, 2024

Brought in my 10yr old car for doll up looks fantastic! Came out way better then I thought it would. Amanda was super helpful and accommodating great experience!

Jul 06, 2024

Staff was great throughout the whole service process. Easy to schedule. I was in and out in minimal time. Very impressed with the waiting area especially with the family friendly side!

Jun 06, 2024

Always a great experience. Professional, honest, and fair pricing. Will keep coming back.

Jun 06, 2024

I dropped in without an appointment and was seen in a short time. My car was taken care of and I was on my way. It was great and the cost was minimal. Love this place.

May 06, 2024

Automotive car that you can trust! Very careful when working on your vehicle. Friendly staff..

May 06, 2024

Friendly staff, get done quickly. Definitely will comeback!

May 06, 2024

My recent experience at Complete Automotive Solutions was one for the ages. For (1) service was delivered timely, expeditiously but thoroughly, (2) personnel was welcoming, friendly and courteous, (3) I trusted the ethics with which they rendered service. Thus, you can’t lose with the approach they use.

Apr 06, 2024

Awsome service great people

Feb 06, 2024

Always great service!

Feb 06, 2024

I took my ‘15 Ford in for 80 k maintenance and they had everything ready for me in 1.5 hours. They advised on engine compartment conditions and I was then pleased to be able to quickly on my own eliminate some pest nests too . That time of year. Always fast courteous, informative and friendly with no pressure to do anything they suggested or advised. It was less than I expected too, and that helped. Another nice job CAS!

Feb 06, 2024

Reliable and fair prices

Feb 06, 2024

They are always so helpful and at a fair price. Been using their services for years and wouldn't think of going elsewhere!

Feb 06, 2024

Very clean, very professional automotive repair shop. They provide vehicle fleet service and regular personal vehicle repairs. The waiting room is conducive for families and personal comfort. I would go as far as to say Rochesters great kept secret.