Compton's Automotive

Nov 23, 2024

Highly recommended. Took my Honda Civic there with a transmission leak and they were able to identify the issues, fix them, and at a reasonable rate. Constant communication with itemized charges so you know what you are actually paying for. I’m making this my go to shop moving forward.

Nov 07, 2024

After being rejected by a bunch of other shops for an alignment on my 2013 Smart Fortwo, I stumbled upon this shop based on its positive reviews and the way they professionally handle the negative reviews, as well. The front desk lady (Stacie I believe) was super friendly and was able to make sure that my Little-Tykes-sized car was able to fit on the lift prior to scheduling the appointment. I was in and out within a couple of hours or so (that's even considering their lunch break from 12PM - 1PM), and while they did mention that one of the rear axles had to be straightened out a bit, they did not try to upsell me an entire cow and a half and were simple and honest. Pricing for the alignment was a bit higher than average ($247 + tax compared to roughly $100 - $200ish depending on the shop/area from what I've looked up online), but for my specific scenario it's a miracle that this shop had a lift that could accomodate the little booger of a car and would agree to take it in to begin with. Overall a pretty solid experience and while I try to work on my own car usually, they may very well see this ymmud again should another repair that's out of my hands needs doing o;

Nov 07, 2024

I have been coming here for 5 years now and this is best shop I have ever used. I have never once felt like I was being led in a bad direction, their work is quality, and their turnaround time is great.

Nov 07, 2024

I was introduced to Compton's when my former mechanic, who had serviced my GMC Acadia for 5 years, announced the closing of his shop. He made the referral without hesitation and I now understand why. My first service appointment was just completed on schedule, with high quality workmanship, by a professional and friendly staff. Thanks Compton's!

Nov 07, 2024

Stacie was very nice and provided great customer service. The app they use to communicate recommended services is very easy to use. Overall good experience.

Nov 07, 2024

Good afternoon I am a repeat customer of Comptons. They have a very wide variety of service that they can provide on your vehicle. I have had them replaced an engine in a 2001 Toyota Camry and most recently. They did some work on my 2011 Ford escape For an engine oil leak. I have also had exhaust service performed and oil changes. They are very upfront with their communication and pricing. I would definitely continue to see Compton as my service company for my automobiles.

Nov 07, 2024

I had a great experience eith this mechanic. After the inspection all recommended services came to me in a text with accompanying pictures to show the affected areas. I was able to deny or approve service from my phone and received a call from the tech after all the services, answering all questions I had. If you have car troubles bring it here!

Nov 07, 2024

One of the most honest garages I have every gone to. They do all my work now. Very nice people and honest mechanics.

Oct 07, 2024

Good work quickly performed. I would recommend this provider

Oct 07, 2024

Great service,and very friendly staff.

Oct 07, 2024

I haven't lived in Charlotte for years, but I still take my 2013 Hemi Challenger there for service as they always do an excellent job, so it's worth the trip. Todd is on top of things!!

Oct 07, 2024

I’ve left a review for Compton’s before and I think it’s important to note that I’m a repeat customer. I was looking for a mechanic that could take care of my vehicle in later years 80k plus miles on a 2014 Ford escape. They have taken great care of my vehicle and the service is just the best I’ve ever received. Stacie runs the desk and is incredible at everything she’s tasked with. I’ve met several of the mechanics and the owner. Everyone there gives me confidence that their recommendations are appropriate to extend the life of my vehicle. Also they have loaner vehicles if the car may need to be at the shop multiple days. Don’t hesitate to book service here if you’re looking for trustworthy mechanics. There are cookies most times I’m there

Oct 07, 2024

They were going to charge me a $310 "diagnostic charge" that doesn't go towards the repair before even seeing my car. Absurd pricing.

Oct 07, 2024

This was my first experience with Compton after my mechanic of 20 years retired. I took a 2017 Tundra in for the 90k miles service. The team was very professional and listened to my comments and input. Their system for showing you what is ready for replacing is wonderful - you can literally see everything they want to do and approve it easily on your phone. My mechanic met me afterwards to discuss a few items. Overall I was highly pleased.

Sep 07, 2024

Great service, always friendly and reliable. They are the best around.

Sep 07, 2024

Excellent first time experience. Friendly staff (thanks Stacy!), thorough check of the vehicle, easy communication via text and online tools making it easy to work with them during the workday when I’m on calls, timely completion. Prices seem reasonable.

Sep 07, 2024

Great shop. Jonathan diagnosed my issue and it is now fixed.

Sep 07, 2024

My Winnebago Travato had an electrical issue. Mice got under the hood and chewed through the wiring insulation. Thought I'd need a new wiring harness, but Comptons was able to replace just the damaged wires. Saved me a lot of money. Thanks to all for the great work!!

Sep 07, 2024

The front desk Service is Great.

Sep 07, 2024

Went here awhile ago and was quoted $2017 for a repair that I did myself for around $12. Went here because it was around the corner from my job. Customer service was nice. They thoroughly check everything on the vehicle so be prepared to be here for awhile or to leave the vehicle. My issue was that my car was running bad as if I was having misfire issues. It was recommended that I replace a broken vacuum elbow hose, both ignition coils, all 8 spark plugs, a 3 part fuel service. Total amount for these repairs were $2016.90 I declined. I asked the guy when I picked my car up, how can you suggest I need all those repairs if you see I have a vacuum leak? He then stated that they would start with the vacuum leak and see how it does after that. That's not what was told to me over the phone after the diagnosis. I was told I needed to do those repairs to fix the issues. He then said just to replace the vacuum hose that it would be around $450 for parts & labor. I declined because now I'm having trust issues. I replaced the broken hose myself for $11.71 and it took less than 15min. Let me add on to my original review since the owner is accusing me of going to the wrong shop or not being truthful about my experience at Compton's Automotive. No this is the correct shop & the invoices I received. So I'm assuming yal switched software and invoice format??

Aug 07, 2024

Compton’s Automotive is really great! Whenever I bring my car in they promptly find out what’s wrong and not only do they call, but also text and email with the issue and include pictures and videos. I’ve also always been able to get a complementary loaner vehicle from them. They are helpful with everything I’ve needed and very honest and straightforward.

Aug 07, 2024

Very good service, excellent pricing, over all I would and will tell everyone to take their automobile needs here

Jul 07, 2024

Friendly, knowledgeable, professional and accommodating.

Jun 07, 2024

I recently had my Honda Accord repaired at Compton's Automotive, and I couldn't be happier with the service. From start to finish, the team at Compton's went above and beyond to ensure a smooth experience. The staff at Compton's Automotive are friendly, approachable, and knowledgeable. They patiently answered all my questions and kept me informed throughout the process. One of the standout features of Compton's Automotive is their loaner car service. While my car was being repaired, they provided me with a clean and well-maintained loaner car. This allowed me to go about my daily activities without any inconvenience. Compton's Automotive provided a detailed breakdown of the repair costs upfront. There were no surprises, and I appreciated their transparency. Overall, I highly recommend Compton's Automotive for their professionalism, quality of work, and exceptional customer service. They truly care about their customers and their vehicles. Thank you, Compton's team!

May 07, 2024

Got my car to Chevrolet in Gastonia. I am under manufacture warranty and supplemental warranty so if an engine is needed I will be covered...

Apr 07, 2024

I switched from having my car serviced at the dealership to Compton's. Absolutely no complaints and probably should have done it a year or two earlier

Apr 07, 2024

This company does not deserve a single star. I took my 2004 Lexus GX470 because they specifically state in their Google ad that they provide Transmission Repair. They do not. I stated, in advance and before taking the vehicle "are you able to rebuild a front differential if that is the problem" and "do you do much 'drive train' work. They responded via phone deliberately avoiding a written documented response that they did and that they "do a lot of different kids of work on many different makes and models of vehicles." Their main response was to get me to sign an agreement for a diagnosis charge which was an unnecessary add on because, as they stated "we can't get the part because they only use new parts." Of course on a nearly 20-year old vehicle, they can't get a new transfer case though hundreds are available so they engaged in a "bait and switch" process to effective churn the accounts of unsuspecting customers like myself. If they had told me, in advance, that we only use new fully assembled parts like a transfer case, I wouldn't have taken the vehicle to them. I requested a refund which they refused and they held my vehicle "hostage" until I paid their exhorbadant diagnosis charge for items that I did not ask them to even view. Take your vehicle anywhere else, but don't go here unless you want to be taken to the cleaners. All viewpoints in this review are my own and are my own experiences with them. Your's could be different.

Apr 07, 2024

Awesome job… again! They kept me up to date on the progress of a delayed part. Always made sure I knew what was going on. Once the part came in, they got on it!

Apr 07, 2024

Best hybrid mechanic in Charlotte.

Apr 07, 2024

Dave was really great! He was professional and quick, I would recommend anyone to go here. Very nice and friendly! Thanks again!

Apr 07, 2024

I'm from out of town and I ran over a screw and had a flat. They were able to get me right in and patched up.

Mar 07, 2024

Thank you for the great customer service and the great work you performed on my vehicle.