Conrad's Tire Express & Total Car Care

Dec 07, 2024

Rims and Tires replaced on my 2009 Ford fusion, let's just say best prices and service by far. Thanks James for the great customer care & service.

Nov 07, 2024

I have been here a few times for patching, oil changes and tire rotations. I always receive great service for a fraction of the price of visiting the dealership. They are always upfront about wait times and don’t try to upsell me. Last time I visited, April was particularly helpful!

Oct 07, 2024

April was amazing ♥️ thank you for having such a kind spirit— it’s rare!

Oct 07, 2024

Excellent Customer Service! April is a true asset to this location. It is so hard to find many genuine people any more that are not afraid to work and go the extra mile. I expressed my fear of driving on a bad tire and April made sure I was taken care of and the manager in the office went out personally to get the correct tires for me as they didn't have them in stock. Thank you!

Oct 07, 2024

One of the best scammers ,my wife given her car to repair there, first they changed 165dollers for evaluation,and given her repair estimate near 2000 dollars, and we have doubt about them overpriced.we show other workshop ,and the mechanic say just total 250 dollars only we needed pay including labour, so please careful guys before given service your car here

Aug 07, 2024

Fantastic crew. They read my review and fixed the problem within 24 hours. Nothing but respect and understanding. Thank you Conrads!

Jun 07, 2024

Brian sparks the manager is amazing. Been going here for 3 years. They handle all my family and business vehicles. I love this place. They’re honest. They’re fast. Every time they tell me they will do some thing they do it. I’m really impressed. I have had so many varying experiences at other places. Finally found consistency and customer service here. I was last minute this trip and they serviced my vehicle in one day. New tires. New brakes. Changed the brake fluid. Excellent.

Jun 07, 2024

We had a very difficult problem to diagnose, but John the mechanic fixed our 2012 Rav4 and it now runs like new. Saved and showed me the worn parts. I think we are always treated fairly at our Lorain Road Conrad’s and the vehicle is always repaired right.

Jun 07, 2024

Went in for a simple tire rotation from the tires I bought from them. They went above and beyond. They did the rotation in a X pattern like I requested. And the rear rims have a tendency to stick to the drums. So they polished all the rust off the drums and the inside of the rims. Where the two parts contact.Then I put a barrier grease on the outside of the drums so they no longer wield themselves to the rims. God forbid get a rear flat. Now at least I know I can get the wheel off now to change it. Charge for all this? $0.

May 07, 2024

They offer free air for tire.

Mar 07, 2024

Called yesterday and was told to come at 1pm for a wheel alignment. I get there and the miserable bald man at the counter told me there was a car stuck so I had to schedule an appointment for the next day. The next day, the same miserable bald man at the counter asking me the same questions from yesterday as if he didn’t even type it up. Says “I talk to 100s of people of day.” My appointment was for 10am but yet they asked me to leave my car until close of business 6pm. Wasted my time two days in a row. Never coming back here 👎🏾

Mar 07, 2024

I love this place, quality service and free air 24-7, wonderful! Nice people work there. Conrad's is an asset to the neighborhood.

Feb 07, 2024

I had a flat tire on my truck. I set up an appointment online over the weekend for a tire repair at noon on Monday. My girlfriend went to the appointment at noon because I was at work and they told my girlfriend that they could not do the repair and she would have to wait 2 hours or comeback Wednesday. The man was rude to my girlfriend and told her the website should not have let her make the appointment, yet nobody let us know ahead of time. Very disappointed.

Feb 07, 2024

Tried to outsmart me with the kind of oil that goes into my car. Then he spotted a problem with a small leak where he thinks was in the transmission and put it on the invoice and never bothered to tell me about it.

Jan 07, 2024

2nd time not having no windshield wiper fluid. If they not topping that off they not topping off any fluids. If I chose to spend 100 on oil change I expect the works it comes with. I do not like going to places that because you a woman you get taken advantage of

Jan 07, 2024

I sure appreciate the free air since I have to stop there every few days bc I have a very slow leak maybe I buy my next set of new tires from them

Dec 07, 2023

My car was brought into conrads on a Wednesday at noon. It wasn’t ready to be picked up till 5:30 on a Friday. So it was basically ready on Saturday morning. We called to find out what the hold up was. We find out “a vehicle of higher priority” had come in. Guess who’s vehicle it was? None other than the CEO of Conrad’s himself. This is the type of business you’ll be dealing with. They clearly have no care for the customer. It was a horrid experience l. And I will never go back. Neither should you!

Dec 07, 2023

No mechanics available

Dec 07, 2023

we will NEVER use this location again. we dropped our vehicle off with an appointment monday night. the appointment was for tuesday for just an alignment. we explained new parts were installed and that is the need for the alignment. once hearing this bryan went on a whole rude spiel about doing a total inspection on the car now and if they found a single thing wrong, he would not align it. well the vehicle had absolutely no issues other than the alignment being very bad. tuesday we were called to be inforned they had cars that had "been here linger than us" and the car would be aligned and ready wednesday if all went well. we did not hear anything wednesday so we called to be told the same spiel. this location had cars waiting since before our appointment on tuesday ( which meant they have been waiting since monday or even the weekend) and were told that tomorrw (thursday) they would make ours more of a priority and have it done by the end of the day. thursday morning we are called to be told there is somethign wrong with the car, the tech had no idea what and it will need to be diagnosed and repaired by them before they will touch the alignment. the issue the tech felt was the alignment so far off after the major repairs we had done to the suspension, that the car would jumo around with the steering and feel stuck ( which we explained upon dropoff how it was and was not before and after the repair). they told us they believe the steering rack may be bad. we went to the location and as soon as we walked inside the building they handed us the keys and wished us luck like what? really? totally unprofessional of a location. the young new advisor at the front desk was the only pleasant part of the experience as he is super nice. we immediately went and had the car towed to another conrads location in brookpark around 11am thursday. 3 hours after this bad news call and after 3 days of waiting for an appointment to be completed . the brookpark location was very certain they would be able to handle the car same day and very professional. we gave a run down of the vehicle, experience with the other store and hoped for the best. they called us at 4pm, just a few hours after dropoff. the advisor actually was shocked at how bad the alignment was and did not hesitate to fix it after confirming the issues the westpark store felt with the car. well once they aligned it, every issue had gone away as we knew it would and the car drives and handles perfectly. zero additional services were offered as they could see nothing was wrong with 9 year old car. that is very impressive not one thing was offered and shows that they aren't just there for the money and want to take care of the customer. the brookpark location i am very pleased with! i worked at most of the conrads locations a few years ago before i transfered to the dealer as a tech and left during covid. i am aware of conrads employee training methods and the techs abilities to repair a vehicle which is why we chose conrads for the alignment as our shop ( we do not have an alignment machine yet) is just around the corner so i figured hey this will work great! boy was i wrong. the training on all employees has gone so far down hill, it is pathetic. we used to have meetings just for one bad review just to correct what went wrong as customer service was our highest priority, correct repairs 2nd highest and offering a grest price our third. well after checking the reviews of westpark and other locations, i can now see money is the highest priority and no longer the customer. i hope a corporate representative reaches out to us on this experience. aside from losing our business, we reccomend all of our friends, family and customers to them for everything and we will no longer reccomend them. it id sad the dealership is now becoming the cheaper and better option than "your home town conrads".

Dec 07, 2023

DO NOT GO. My tire was losing pressure so I took it in. I made an appointment through the website the night before going in. The person who checked me in was complaining about how he doesn't check appointments made through the website and the website makes them overbook. They charged me and told me it was "fixed". When picking up my car I asked them what the issue was, one person said "I don't know" and the person who was complaining about the website said "nails". I woke up the next day with a completely flat tire. I'm not even going to bother calling them up and making them redo the work. The whole experience made it hard to trust they will do a good job.

Dec 07, 2023

Definitely do NOT recommend using conrads as a whole. Called Thursday and made an appointment for a tire patch Saturday, showed up at 8 am and the manager Brian completely denied offering to make an appointment over the phone and stated he told us to "come in and see" .... come 4:00pm the Manager called and stated they ran out of patches and would need to keep the tire and replace it with a SPARE. Most in the country know that spares are not rated for more than 50 mph ... see the problem? And works 22 miles away... spares are only supposed to be used 50 miles maybe 100 max. I told him this wasn't acceptable and the manager threatened to keep the car if I didn't like this solution. Completely unacceptable and unsafe practices being done and it is all blamed on a shortage of staff.

Dec 07, 2023

Great people great service

Dec 07, 2023

It'd be great if you would fix your brake alarm so people in the neighborhood could sleep. If the police are responding to all of these calls, I hope they're charging you.

Dec 07, 2023

Love the free air pump. It's saved me a few times!!!

Dec 07, 2023

Made an appointment for 8:00, for an alignment. When I arrived they said it would be a couple hours before they got to it. What was the point of the appointment. Very disappointed, ruining my tires as we speak, because Conrad's screwed me over

Dec 07, 2023

Sub par customer service. Went into have tires put on car, got a call to pick up vehicle. Went to pick up and asked if the oil leak was from the oil pan plug. I got a whole lot of pomp and circumstance. We add a dye to the oil and then check for leaks with UV. I asked to take a look when the vehicle was up on the lift, that's all. Got bill and nothing written in regard to my request. Said thank you and got not a your welcome but No problem. Sorry to be seen as a problem, guess it's a good place to work as long as you don't have customers.

Dec 07, 2023

They held my car and promised service And didn’t even follow my scheduled appointment 2 days in row and nevertheless bad experience here he rebooked me twice and didn’t help me get the problem fixed

Dec 07, 2023

Thy were awesome!! I needed new tires.. And they gave me new tires and were so nice!!