Costco Tire Center

Nov 07, 2024

They don't explain anything and just pass the phone back and forth before hanging up.

Sep 07, 2024

I had posted a complaint of a very expensive issues they created on my tires, but Costco reimbursed me and all is good. thank you

Aug 07, 2024

My wife and I made an appointment to get a flat tire fixed at the Costco Tire Center on 500 Eubank Blvd SE. There was nobody at the tire center counter when we arrived so we walked around looking for someone. Finally a tall young man came out from the back door and instead of welcoming us he just pointed rudely toward the counter without talking. So we walked back to the front counter and things got worse. His response to our questions were abrupt, bordering on rude, as if we were bothering him by being there. We have been Costco members here in Albuquerque since 1993. This is not the first time we have been treated badly. It is just another sad example which exemplifies their poor customer relations and it was unpleasant enough for me to take the time to write this review. Finally, what should have been a 15 minute repair took 1-1/2 hours.

Jun 07, 2024

Great customer service all around! My fiancé had ordered tires online for her Cruze. She had also ordered gm tpms for all her wheels which they installed no issues at all. We had also asked to save all used tires which they did and had placed in tire bags. Super easy and smooth. No headaches at all. Very professional servicing. Thank you tire center at eubank! Highly recommended tire shop.

May 07, 2024

They are nice but not very intelligent or aware. Came in with a visible nail in my tire, all air leaking out within hours. Waited 1.5 hours even when I had an appointment I was told would take about 15 minutes only for them to tell me there was “nothing wrong”. I asked if I could go back and show them the nail and they said there is no nail. So here I am with a nail in my tire, out 2 hours of my time. Will probably not return.

Feb 07, 2024

Wow, the guys at the tire center are great . I have a 27-foot Class C motor home with duel rear wheels that is too tall to fit into the building at Costco. The manager came in an hour early to work on the RV outside in the cold in January. That's going above and beyond for service. I'll definitely be coming back for my next tire purchase.

Jan 07, 2024

I got new tires ordered online at a good price and made an appointment when they delivered to the store. they got me out in an hour

Dec 07, 2023

I brought my car in because I was told by Honda service center that the tires I had earlier gotten from Costco was defective. The Costco technician showed me that the tires are okay and it was the rim that was bent. I was able to purchase the rim elsewhere and the Costco technician got it installed quickly. Awesome job by the Costco technician who was so helpful and friendly.

Dec 07, 2023

Professional, helpful & kind staff.

Dec 07, 2023

Very nice staff, great warranties.

Dec 07, 2021

It's so nice to shop there ,check out is really fast

Dec 07, 2021

New, top brand battery - in & out in minutes.

Dec 07, 2021

Quick and efficient. You can do your grocery shopping while your car is being serviced.

Dec 07, 2021

They can be busy especially when brand name tires go on sale, but their staff are friendly and efficient! Make an appointment (I believe there is scheduling on their website, but you can also call to make an appointment). The front desk staff have to walk paperwork and keys back to the garage, so if they don't pick up the phone they may be temporarily away from the desk. If you don't feel like killing time shopping, there is a coffee and donut shop across the street that you can walk to (Rise and Roast)! Finally, you can look at costco.com to research what tire you want ahead of time.

Dec 07, 2021

Very helpful mechanics ! Thank you !

Dec 07, 2021

I’ve had a couple sets of Costco tires and stopped in yesterday because the left rear tire had a slow leak. The man at the desk suggested I make an appointment for the next day and arrive 25 minutes before they open so I wouldn’t have to wait 2 hours. Guess what? After 2 hours I am still waiting on repair for a tire under warranty. Lame.

Dec 07, 2021

So much more relaxing than a regular tire shop. They're never trying to upsell, and the prices are very reasonable.

Dec 07, 2020

Book an appointment. Took my van in wandered around Costco shopping and by the time I was done so was my van

Dec 07, 2020

Friendly service, but very pricey n took 2 hours to put on my tires. I will never buy tires here again.

Dec 07, 2020

My tires were only 40((%warrantied for a nail even though I paid for insurance. Michelin tires.

Dec 07, 2020

They are friendly, courteous, knowledgeable, the prices are good, and they have a lot of sizes in stock. Call first

Dec 07, 2020

This is the second visit for warranyt work in as many weeks. The same man took care of me both times. He was extremely rude. He insinuated that I lied about rotating my tires as if i was trying to pull a fast one over on Costco. I had 20,000 miles left on my warranty and my tires were a mess. The first visit I got some credit for an exploded tire and a road hazard replacement. But they didn’t tell me about one of the front tires that had a bald patch. They let me drive on it. Today when i went in he said it was my fault the tire wore like that. He first said i locked up the brakes. Then he blamed my shocks saying they were old and in bad shape. So, I called my mechanic who specializes in priuses. He told me they were fine. This Costco employee needs to learn customer service skills. I will never use Costco Tires again. Nor will i recommend them.