Costco Tire Center

Oct 27, 2024

I recently had a disappointing experience with Costco's tire service. Despite having an appointment, I ended up waiting for four hours. The delays were frustrating, and the overall organization felt lacking. Additionally, the staff were not polite, which only added to my frustration. I expected much better service from a store known for its customer care. I hope they can improve their efficiency and customer interaction in the future.

Oct 27, 2024

Waited more than 4 hrs to get the tire replaced even with an appointment.

Sep 27, 2024

Book an appointment ahead of time, then show up, drop off keys, shop and pick up car on the way out. Can take 90 minutes for tires though.

Sep 27, 2024

Horrible service! Please go to an actual tire place like NTB or Discount Tire. I’ve used them both in the past and they care about your safety. This Costco tire center can’t keep their orders straight. Service is beyond slow and I’m very concerned about the safety factor after my recent install. Making an appointment is joke as this location as they can’t and won’t see you at the scheduled time. They are stretched beyond their limits- short staffed have been mentioned by 4 employees. I was forced to leave with a tire pressure warning on one of my new tires installed after bringing it to their attention. “Drive on it for a bit and it should be fine” they said. Not fine! Still having issue days later. Oh, they also don’t clean the mess on your wheels or tires. “Go run it through the car wash” is what they advise you to do after spending $1200. I never write reviews but feel compelled as I’m VERY concerned the staff here isn’t checking their work. Please go get your tires anywhere but here.

Sep 27, 2024

Horribly slow service. I had an appointment and 2 hours later I am still waiting. The line for the desk is also incredibly slow so it's difficult to even get a status update

Jun 27, 2024

2,5 hours to change 4 tires, from my previous experience, that's just too long. Everything else, was pretty good.

Jun 27, 2024

Costco service was good , but nowadays they need appointment for urgent services like flat tires

Apr 27, 2024

This is very frustrating. I got flat tire and tried to replace them by walk-in. They said they couldn’t because I missed 7800miles tire rotation but what’s the relationship with flat tire and tire rotation? Is this their policy to force customer to purchase new tires? If you have warranty with them (if you bought from them), make sure tire rotation since they ask you to give that history too. So I left since they just give me the wheel, not the installation. And few hours later, they called me again and asked why I didn’t leave the key with them. It was them who gave me key since they don’t have time to install it. I came back and give the car key and they said it’s going to be done at the closing time. Very unprofessional and ruined my entire day keeping back and forth with this store. If they told me this with the phone call earlier, I wouldn’t come here at the first place. Whoever told employees to do this, they need to get replaced. Management for this tire store or maybe Costco itself should be changed. What a shame that big company ruins their own image like this.

Feb 27, 2024

We were told at the location to order online and make an appointment online. We did so and the next day it was cancelled and we couldn't reschedule or order. So we had to come back to the tire center to order and schedule. To be fair, the gentleman who helped order was very kind and helpful. That was the only positive experience. We came back for our 6pm appointment about a week later and was told it would only take about 60 minutes (by another kind gentleman) so we decided to stay in the store instead of going anywhere since it would be a short time. We checked in at the 90 minute mark and was told work hadn't even been started. Well the deadline kept getting extended, then after 8:30pm (when they close) we were called and told the wheels had a wheel lock and they didn't have the ability to unlock it. They said they looked through the whole car and all the storage areas (which we never gave permission to do) but couldn't find one so they couldn't put the tires on. We were unsure why we sat for 2.5 hours to be told they couldn't change the tires even though they had looked at them multiple times and never mentioned anything. When we got home we immediately found the wheel lock in the back seat where it definitely was not before, which made it seem they just didn't want to do the work and close early. We were told to come back again the next day to bring it in and they would take care of it immediately. We asked if 12pm would work to which they said that would be great. Again, we were told it would go quickly because there was an open lane and one car only needing one tire, so again we stayed. It has now been another 2.5 hours and when I asked for an update, the gentleman working half answered and walked out in the middle of my question. Overall, it took nearly 6 hours to change tires. And was a horrible experience.

Jan 27, 2024

"When I went to get my flat tire fixed, they asked if I had made an appointment. Isn't a flat tire usually an emergency? It's hard to understand why they want me to come back the next day for an appointment."

Jan 27, 2024

Good people. It gets really busy so bring your patience.

Jan 27, 2024

Have an appointment for a four tire install at 4:30pm on a Tuesday. Arrived 3:30pm hoping to get my vehicle in the service bay sooner. At precisely 5:26pm someone called me to apologize for the delay and my car is now in service bay. So that's 2 hours wasted for absolutely NOTHING. Now is 6:26pm and I JUST got a call from them that my car is finally finished.. In short, DO NOT come to this place to install tires if you're tight on time. You WILL NEVER make it to whatever that's planned afterwards! Additional stars given since I like their tire prices & attention to detail during installation..

Jan 27, 2024

I mean we all come for price so it doesn’t seem fair to give less than 3 stars. But a little bit of communication would go a long way on timing. I was quoted an hour and a half and it took nearly 3 hours. It would have been nice to get updates so I could plan my day or at least throw in the $9 lug nuts. The wait was bad enough I’ll go to Discount Tire and pay the extra 25 per tire for timeliness. But if budget is your only concern, this is still the best bet.

Jan 27, 2024

This shop has no time concern on certain customer service on timing. I had an appointment at 1 pm and ordered 2 tire purchase. I got the receipt after payment at 1:30 to start to work. Up to here I don't have any complaint. The staff told me it would take 1 to 1 hour and 30 minutes. So I came back to the shop in 30 minutes after my shopping. My car already was ready to get the new tires. I waited hoping someone put them back soon. With my car other two more cars were at the same situation waiting, waiting for one and half hours. 3 or 4 people were moving here and there,but there was no advance. I don't think there is any supervision or control. With appointment, it took two and half hours to buy just two tires. It was a chaos in the auto business damaging the good image of Costco. It was a pity.

Dec 27, 2023

Busy, and for good reason.

Dec 27, 2023

This place is the worst. Only one guy working here. He seems “OK” for a guy running the place practically on his own. Saving $10 versus any place else is not worth it. Steer clear of this place if you want timely and friendly service.

Nov 27, 2023

Great customer service! They were able to help me with my flat tire very late on a Friday. Repair my tire in the meantime and helped get the best deal for new tires. After my order arrived went again and were able to help me on a Sunday afternoon without appointment. Just be patient, they're pretty busy, but they are honest technicians and are able to help you out and give you suggestions to make an educated decision.

Nov 27, 2023

I brought a 1 year old Tesla here for a flat tire repair. After waiting over 4 hours for them to remove the tire, they told me they wouldn’t repair it because they don’t sell that tire brand. They also damaged the side of the wheel rim. Apparently their policy is that if a tire has noise reducing foam, they will not repair it if it is a tire they do not sell. The tire says on the sidewall that it has noise reducing foam, they could have just looked at it and refused to repair it immediately.

Nov 27, 2023

I want to say these guys are amazing! Had a mishap with the self service station and these three gentlemen came and helped me get back on the road. Thank you so much for such wonderful service!!

Nov 27, 2023

I was in to get my tires rotated and the staff was friendly and set my expectations that it would take 1.5 hours. They finished on time and texted when it was done. Easy!

Nov 27, 2023

I'm a die hard fan of Costco including their tire center, but it takes forever to get new tires, tire rotation and balance, or road hazard warranty. Any service takes 3 hours. If you have all the time in the world, it's great, otherwise it makes no sense to waste your valuable time to save a few bucks.

Nov 27, 2023

The vegetable section is plagued with organic products, which is fine... But what is not fine is that there are no regular products anymore. You should still offer non-organic products.

Nov 27, 2023

This place needs more employees. One guy running around drenched in sweat taking customers. Took 30 minutes to get a turn to get help. They took 3 days to replace a tire. A day to order 2 days to install. Very bad service and they always say short staffed, never answer the phone.

Nov 27, 2023

Bought tires here with a warranty a few months ago. Came for a tire rotation and they told me that one of my tires was worn down and needed to be replaced. They did not honor the warranty and charged me for a new tire with a discount.

Nov 27, 2023

Order online and get your appointment set up. The staff is friendly and efficient. Be aware that they are busy since they have the best prices in town.

Nov 27, 2023

Perpetually understaffed.

Nov 27, 2023

The public tire air pump wasn't working correctly, so a technician had me pull up and used theirs to air up my tires

Nov 27, 2023

Waited thirty minutes for a battery after 25 minutes the guy up front asks for help and they fly through us...I had two people in front of me picking up vehicles ....what about that takes 15 minutes also had multiple people walk out during this time. No apologies for the wait while we're standing there. This plac is a joke if your time is worth anything don't go here.