Costco Tire Center

Jan 23, 2025

I had a 4:30 PM appointment at Costco for a tire rotation and balancing, with the store closing at 6:00 PM. Despite this, I was still waiting at 7:30 PM, well past closing time, with my vehicle not yet ready. This level of delay is unacceptable, especially for a routine service. If scheduling constraints prevent timely service, appointments should not be overbooked. I urge management to review this issue and provide an explanation for the delay. Respect for customers’ time should be a priority.

Jan 06, 2025

I needed new tires after getting a flat and pushing me to buy them earlier. I called in to make an appointment for 4 new tires. Instead, they put me down for a patch job only and didn't order the sizes I needed. This was upsetting enough since carving out the time already for the holiday, but after that mixup, they "patched" the flat until I could get back in. Within 24 hours, the tire was flat again. After ordering new tires, they didn't call me to confirm if my tires had arrived for the new appointment, I had to call in and they couldn't even confirm with me on the phone if they had. Come the following Friday appointment, they said all of my lug nuts were swollen and wouldn't touch them (despite touching them for the flat replacement). At first it was attributed to their tools wouldn't work on them. Butnm then they tell me thats not it and I would have to go out and buy new lug nuts to bring my car back in for service again at a later time, they dont have lug nuts. Pardon me, but a tire center that doesn't have lug nuts? Parts crucial to keep the wheels on your car? After all this, I went to pick it up, and they didn't offer to reschedule me until I asked for a refund after they already charged me. I love Costco dearly, but this was just dissapointing. There were multiple points during this all where customer service and reassurance would have been appreciated. Doesn't take much to be kind. Myself and family have been converted to Discount Tire for customer service, quality work and timeliness.

Jan 06, 2025

Low quality service, no phone calls answer. No time management. Not punctual on their timing.

Jan 06, 2025

The Tireless Once more into the shop, dear friends, once more, Though hours have fled and they’ve locked the store. We rubber band of tireless brothers wait, Bound not by choice, but punctured fate. What work is this that halts so long? Do they forge each bolt with hymn and song? Do they call on Goodyear to bless the trade, Ensuring each tire is divinely made? Those who left before the clock struck eight, Will think themselves lucky, and bless their fate. But we, still bound to this tireless test, Will speak of this night, though unrested, blessed: We few, we happy, deflated few, Who saw it through when the night withdrew. For hours might bend, and patience might grate, But we tireless band endured the wait.

Nov 06, 2024

First, the employees seem nice and are courteous. BUT - although the cost of repairing a tire is inexpensive compared to other places, you will spend several hours to a work-day waiting on the completion of the repair. I have used this service twice now… same VERY LONG wait. Better training and quality control would be helpful. If $15 per tire repair is worth 6-8 hours of waiting… you decide.

Oct 06, 2024

Terrible service I have here. We came in and drop off our vehicle before the appointment time. When we came back and told us the vehicle still not start working and blaming on the customer never check in. Please train your employees to better serve your customer.

Sep 06, 2024

Definitely not a quick service. Only offers tires. There are four(4) bays at this location. They balance them after installation. Booking ahead required. Expect to spend 2 to 3 hours waiting for tires. The price is just about the same as everywhere else. Not much of discount that makes it worth a difference. Definitely could use another tech.

Sep 06, 2024

Terrible customer service from the tire center I called multiple times kept being put on hold. Then I waited on hold for a total of 30 min. I then hung up and called back before but before I could even say anything I was put on hold again. This isn’t the way you treat customers who need to get service.

Sep 06, 2024

Took an hour after my scheduled appointment to get my car in the bay and an additional hour to get a hole patched in my tire.

Sep 06, 2024

I bought my tires online. They called me for the appointment, but when I went there was a mix-up and they couldn't help me. They still resolved it. They put me in at the end of the day. They located my car, because in my tiredness, I forgot where I parked it. They were very kind even though I wasn't in my best mood. I am truly grateful for the staff and the experience in this department of Costco Ashland Chicago. I highly recommend it.

Aug 06, 2024

One of the very best locations for tire repair, car services and more. A nice big waiting area in the food court

Aug 06, 2024

The attitude of the staff is very poor, Eric ( large Hispanic gentleman) never seems to care at all when we are here. I feel like because they didn't like us, we got pushed to the back of the line. The service is usually very slow like today 7/8/24 It took about 4 hours, but on top of that their attitude is just extremely inconsiderate. The other gentleman, named Eric was not in today but we prefer working with him when he's there he has a better attitude working with customers.

Aug 06, 2024

Went to have my tire patched at 11am they did not call me to pick up the car I had to call them at 9 pm they were already annoyed that they had to work. They told me that they had fixed the tire come to find out the next day they did not fix the tire they put the tire in a different place on the car a filled it with air. Not knowing that the tires are marked… I will be raising hell today…

Jun 06, 2024

I had a screw in one of my tires. I called to book an appointment, brought my car in, and the patch was done in under an hour. I was charged $10.99.

May 06, 2024

I would definitely give zero stars if I could because their service was so bad and my tires were low and they couldn't pump and I checked them and they told me that I needed to change a tire which was my left front tire and I asked him what was the condition of my tire and he told me that my tire was damaged and I asked him if I could change this tire and he said yes But then he told me that he had to change two tires to keep the balance and I didn't suspect anything and then he told me that he didn't have any tires and I needed to make an appointment and then I came back to this place two days later and he told me that I couldn't fix it for you because you needed to change four tires but he had already taken your car keys and removed them when he did that After a series of exchanges, I had to compromise and change four tires, but after another repairman said that it was OK to change one tire, there was no need to change four tires, and the two of them didn't know what to say, and then told me that you can go to another costco to change a tire instead of here. I also charged a non-refundable inspection fee and I had to pay more than a thousand dollars to replace four tires. Anyway, this place is rubbish and there are extortion customers, especially novice people who don't know about cars. Then I checked on their website that they can buy five tires for the same type of tires at the same price instead of four.

Mar 06, 2024

Dropped my tire off to get it repaired, paid in advance and was told that they can put it on the following day. I called ahead and they said the tire is ready. When I got there, they just handed it to me and there would be a little wait. I asked how long they said six hours. and at that point they would have been closed. I just found a parking spot, and put the tire on myself

Feb 06, 2024

Brought my car in for a flat. Get a call 2 hour later saying they can't fix it because it has a spacer on it. They would have to have taken the tire off already to know the spacer is on it. I took it to a different tire shop and they Said there was a gash on the side. Costco just didn't want to warranty my tire and let me drive off with a gash my tire. Very safe!!

Feb 06, 2024

Fast, fast, fast.

Feb 06, 2024

Just called for a Quote on some tires . Loser on the phone has no customer service skills. If you don’t like your job , look for something else. Will shop somewhere else. Learn to listen and don’t be a prick about it . We all don’t change tires for a living(nothing bad about that)…

Feb 06, 2024

Living in the west loop for more than 20 years, I have never encountered a service attitude as bad as Costco Tire. I remember your name PABLO on your uniform. Your attitude is really, really, really bad. You are really not suitable for you current job.

Feb 06, 2024

Terrible attitude from the employees at the tire center. Over the phone and in person. Sad because suburb locations have some of the best customer service. Will not go back to this location again for tires.

Feb 06, 2024

Thank you for efficient and courteous service .

Feb 06, 2024

The staff has a bad attitude, is unskilled and deceives customers!

Feb 06, 2024

They do not want to be bothered with any work. This particular location have individuals who would make up Costco policies to refuse work. If you press on showing the policies on Costco website, then they had no choice but to do the work at another scheduling appointment since we spent all the time going back and forth during the first scheduled appointment time. Terrible customer service. Never again.

Feb 06, 2024

it is crazy how poor the employees treat their customers at this location. Will be making a complaint with costco.

Feb 06, 2023

After finally getting the appointment straighten out, I got my tires. I love my tires

Feb 06, 2023

Great prices and service

Feb 06, 2023

Muy completo y organizando

Feb 06, 2023

🙂🙂🙂