Costco Tire Center

Nov 07, 2024

From the beginning, the lack of transparency and outright misinformation was frustrating. I purchased tires online for my Ram Promaster 3500 Winnebago Travato (height 9.3 ft) and waited two weeks for an appointment, as the tires had to be shipped. When I finally arrived for installation, I was told they might not be able to lift my vehicle because it was "too heavy and too tall." What’s baffling is that they knew the make and model of my vehicle from the start and never once indicated this would be an issue. Yet, halfway through the morning, they decided they couldn't—or didn’t want to—complete the installation. I only discovered this when I called to check on the status, not because they reached out to inform me. To make matters worse, Tire Center Manager Alicia Campbell was nowhere to be found, and while the service guys were apologetic, they were unsympathetic and didn't offer a viable solution. By the afternoon, I had returned the Costco tires and drove just half a mile to a competitor, where I had new tires installed in 45 minutes for a more competitive price. Costco's disorganization and poor communication led to a truly disappointing experience. I expected much better service, and sadly, they completely missed the mark.

Feb 07, 2024

Zero accountability for problems arising immediately after new tire installation. “It’s just a coincidence” feels like a complete abdication of responsibility. We will not be returning as customers.

Jan 07, 2024

Employees need to be replaced, they are very nervous😡

Dec 07, 2022

Had a tire implode on the highway because it was getting dull and the auto care guys continued accusing me of hitting someone they charged me wasted 30 minutes of time and continued to persist that I hit someone while I just wanted a new tire got no help and was told to go to a junkyard abolsute druggies

Dec 07, 2022

Not the greatest service around

Dec 07, 2022

The Deerfield Tire team at Costco did a great job. I had slow leak that was difficult to isolate. On the 3rd visit they found a pin hole leak that could not be repaired. The tire was replaced for a small warranty proration. Everyone was courteous and helpful for each visit. This was my first tire purchase at Costco and the great service means I will be back!

Dec 07, 2021

This group goes above and beyond. I got my tires there because I had a really large Costco gift card. I run off-road tires and wheels. I’m sure that this is not their specialty, but they went above and beyond to get everything set up correctly. They even rebalanced them a couple of weeks later. One of the guys helping me even reached out to a friend and found me some local places that can handle balancing off-road tires a little better.. Overall great place to go for tires and Phil’s customer service was outstanding.

Dec 07, 2019

I tried four times to reach the Tire service dept. to have four tires replaced, but was unsuccessful in getting anyone to answer the phone,..so I ended up going elsewhere!

Dec 07, 2019

Awesome service- super fast! Got a busted tired a few months before I was planning on getting all new ones. Called them the day before a holiday, just a few hours before they closed. Four new tires, and back on the road an hour later!!!! Plus saving money- we couldn’t be happier! Just another reason to love Costco!

Dec 07, 2019

Price are good, but getting a hold of them to help, waiting the hours it takes for them to install and then trying to get someone to assist after sale, truly is NOT worth the $ you save. I have been working for a week - 78 call and 3 escalations to management. Still dont have an answer! TERRIBLE.

Dec 07, 2018

Costco tire center sell tires at highly discounted prices.

Dec 07, 2018

Great prices and great service.

Dec 07, 2017

Great experience with staff and good service. Got new tires on quicker than expected.

Dec 07, 2017

Value priced and efficient